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Knock Your Socks Off Answers: Solving Customer Nightmares and Soothing Nightmare Customers (Knock Your Socks Off Series) - Softcover
Inhaltsangabe
This humorous sequel to "Delivering Knock Your Socks Off Service" shows customer service providers how to deliver superior service under fire and field tough customer questions with ease. By dissecting actual customer service questions and challenges, the book enables service providers to deliver excellent service in any difficult customer situation. The reader discovers how to: interpret the wants, needs, attitudes and fears implicit in customer questions, and provide real benefits, not just a snappy retort; acquire finesse in negotiating win-win solutions; succeed in those questions that have no easy answers; and allow the customer to feel in control of the situation, even when the customer is wrong.
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Über die Autorin bzw. den Autor
"KRISTIN ANDERSON (Minneapolis, MN) is principal of Performance Research Associates, co-author with Ron Zemke of Delivering Knock Your Socks Off Service, and author of Great Customer Service on the Telephone (both AMACOM).
RON ZEMKE (Minneapolis) is founder of Performance Research Associates and has authored or co-authored twelve books, including AMACOM's Knock Your Socks Off Service Series and Service America!"
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Knock Your Socks Off Answers: Solving Customer Nightmares & Soothing Nightmare Customers (Knock Your Socks Off Series)
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Paperback. Zustand: Fair. No Jacket. Readable copy. Pages may have considerable notes/highlighting. ~ ThriftBooks: Read More, Spend Less 0.64. Artikel-Nr. G0814478840I5N00
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Knock Your Socks off Answers : Solving Customer Nightmares and Soothing Nightmare Customers
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Knock Your Socks off Answers : Solving Customer Nightmares and Soothing Nightmare Customers
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Zustand: Very Good. 1 Edition. Used book that is in excellent condition. May show signs of wear or have minor defects. Artikel-Nr. 18231253-6
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Knock Your Socks off Answers : Solving Customer Nightmares and Soothing Nightmare Customers
Anbieter: Better World Books, Mishawaka, IN, USA
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Zustand: Good. 1 Edition. Used book that is in clean, average condition without any missing pages. Artikel-Nr. GRP76408071
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Knock Your Socks off Answers : Solving Customer Nightmares and Soothing Nightmare Customers
Anbieter: Better World Books, Mishawaka, IN, USA
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Zustand: Good. 1 Edition. Former library book; may include library markings. Used book that is in clean, average condition without any missing pages. Artikel-Nr. GRP76408072
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Knock Your Socks Off Answers: Solving Customer Nightmares and Soothing Nightmare Customers
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Paperback. Zustand: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Artikel-Nr. 6545-9780814478844
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Knock Your Socks Off Answers: Solving Customer Nightmares & Soothing Nightmare Customers (Knock Your Socks Off Series)
Verlag:
American Management Association, 1995
ISBN 10: 0814478840
ISBN 13: 9780814478844
Neu
Softcover
Anbieter: Majestic Books, Hounslow, Vereinigtes Königreich
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Zustand: New. pp. 176. Artikel-Nr. 5649427
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Knock Your Socks Off Answers: Solving Customer Nightmares and Soothing Nightmare Customers
Anbieter: AwesomeBooks, Wallingford, Vereinigtes Königreich
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Paperback. Zustand: Very Good. Knock Your Socks Off Answers: Solving Customer Nightmares and Soothing Nightmare Customers This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Artikel-Nr. 7719-9780814478844
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Knock Your Socks Off Answers - Solving Customer Nightmares And Soothing Nightmare Customers
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Zustand: New. This is a Brand-new US Edition. This Item may be shipped from US or any other country as we have multiple locations worldwide. Artikel-Nr. ABNR-161544
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Knock Your Socks Off Answers: Solving Customer Nightmares and Soothing Nightmare Customers (Knock Your Socks Off Series)
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Zustand: As New. Like New condition. A near perfect copy that may have very minor cosmetic defects. Artikel-Nr. S14A-05145
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