The Ombudsman Handbook: Designing and Managing an Effective Problem-Solving Program - Softcover

Ziegenfuss, James T.; O'Rourke, Patricia

 
9780786448968: The Ombudsman Handbook: Designing and Managing an Effective Problem-Solving Program
Softcover
ISBN 10: 0786448962 ISBN 13: 9780786448968
Verlag: McFarland, 2010

Inhaltsangabe

Public and private organizations can benefit from the creation and implementation of an ombudsman program designed to problem-solve at the organizational level. This timely book presents the ombudsman in concept and in practice, offering full design and operational details from start-up to key activities and roles, as well as the benefits for the top executives, the employees and the customers. Case studies from numerous fields are examined to illustrate how a strong ombudsman program is vital to avoiding litigation, resolving conflicts and assisting management.

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Über die Autorin bzw. den Autor

James T. Ziegenfuss, Jr., a management professor at Penn State University and an active adviser to public and private organizations, is the author of 13 books and more than 150 articles.

Aus dem Klappentext

Public and private organizations can benefit from the creation and implementation of an ombudsman program designed to problem-solve at the organizational level. This timely book presents the ombudsman in concept and in practice, offering full design and operational details from start-up to key activities and roles, as well as the benefits for the top executives, the employees and the customers. Case studies from numerous fields are examined to illustrate how a strong ombudsman program is vital to avoiding litigation, resolving conflicts and assisting management.

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Verlag
McFarland
Erscheinungsdatum
2010
Sprache
Englisch
ISBN 10 
0786448962
ISBN 13 
9780786448968
Einband
Taschenbuch
Auflage
2
Anzahl der Seiten
216
Kontakt zum Hersteller
McFarland
https://mcfarlandbooks.com/

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