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Firing on all Cylinders: The Service/Quality System for High-Powered Corporate Performance - Softcover
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Book by Clemmer Jim
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Firing on All Cylinders is based on the experiences of hundreds of public sector and business organizations improving their service/quality to master a rapidly changing world. This book brings together three organizational performance fields that have, until now, been distinct and separate. These are: 1. Customer Service - developing high perceived value and responsiveness 2. Quality Improvement - reducing defects and mistakes while increasing productivity through improved process and system control 3. Organization Development - building leadership skills and sustaining cultural change
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- VerlagThe CLEMMER Group
- Erscheinungsdatum1992
- ISBN 10 0771591667
- ISBN 13 9780771591662
- EinbandTapa blanda
- Auflage2
- Anzahl der Seiten416
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Firing on All Cylinders: The Service/Quality System for High-Powered Corporate PERFORMANCE
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Paperback. Zustand: USED_GOOD. The book has been read but remains in clean condition. All pages are intact and the cover is intact. Some minor wear to the spine. Artikel-Nr. GOR004716627
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Firing on All Cylinders: The Service/Quality System for High-Powered Corporate PERFORMANCE
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Paperback. Zustand: USED_VERYGOOD. Firing on All Cylinders: The Service/Quality System for High-Powered Corporate PERFORMANCE This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Artikel-Nr. 7719-9780771591662
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Firing on All Cylinders: The Service/Quality System for High-Powered Corporate Performance
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Taschenbuch. Zustand: NEW. Neuware - Firing on All Cylinders is based on the experiences of hundreds of public sector and business organizations improving their service/quality to master a rapidly changing world. This book brings together three organizational performance fields that have, until now, been distinct and separate. These are: 1. Customer Service - developing high perceived value and responsiveness 2. Quality Improvement - reducing defects and mistakes while increasing productivity through improved process and system control 3. Organization Development - building leadership skills and sustaining cultural change. Artikel-Nr. 9780771591662
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Firing on All Cylinders: The Service/Quality System for High-Powered Corporate Performance
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Zustand: NEW. KlappentextFiring on All Cylinders is based on the experiences of hundreds of public sector and business organizations improving their service/quality to master a rapidly changing world. This book brings together three organizational per. Artikel-Nr. 594982355
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