The business environment has changed. Sharper competition requires organizations to exhibit greater effectiveness in their operations and services and faster creation of new products and services-all hallmarks of the knowledge economy. Up until now, most of the knowledge management literature has focused on technology, systems, or culture. This book moves to the next stage, to focus on the people-the knowledge workers themselves. Noted expert Karl Wiig synthesizes recent research findings in cognitive science and related fields to describe how people actually work. He focuses on how people learn, remember, make decisions, solve problems and act-in general, how knowledge relates to work behavior. By understanding how people work, managers can improve effectiveness to gain competitive advantage.
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Karl M. Wiig
Business/ Management
People-Focused Knowledge Management: How Effective Decision Making Leads to Corporate Success
Karl Wiig
"Karl Wiig's understanding of the human and organization dynamics of KM is unsurpassed. His decades of experience and insight are captured in this
seminal work."
— Carla O'Dell, Ph.D., President, APQC
" Karl Wiig instructs us precisely how to take advantage of a dynamic knowledge strategy. In People-Focused Knowledge Management, he simplifies the complex, makes the concepts relevant and actionable and leaves the (inevitable) results to us. Finally, we have a resource for creating a compelling knowledge value proposition linking economics, behavior and technology. — Debra Amidon, Founder and CEO, Entovation International, Ltd., and author of The Innovation Superhighway
"When it comes to weaving together theory and practice, Karl Wiig is a master! People-Focused Knowledge Management illustrates this beautifully. The depth of Wiig's analysis is unusual, and the fact that he carries the analysis all the way to concrete actions makes this book an especially valuable addition to the growing literature on knowledge management. A feast for the mind as well as the enterprise!"
— Sue Stafford, Professor and Chair, Department of Philosophy, Simmons College
"In People-Focused Knowledge Management, Karl Wiig goes beyond the boundaries of traditional knowledge management and integrates this with recent cognitive research on such diverse subjects as mental models, narrative, conceptual blending, decision theory, and sense making, in a very comprehensive treatment."
— Steve Denning, author of The Springboard
In People-Focused Knowledge Management, noted expert Karl Wiig moves our understanding of the knowledge economy to the next level focusing on the people—the knowledge workers themselves. Wiig synthesizes recent research findings in cognitive science and related fields to describe how people actually work. He examines how people learn, remember, make decisions, solve problems and act—in general, how knowledge relates to work behavior. He then shows how this understanding of how people work enables managers to implement structures and processes to improve effectiveness and gain competitive advantage.
Karl Wiig is the Chairman and CEO of Knowledge Research Institute, Inc. He has authored four books and over 60 articles on knowledge management, co-founded the International Knowledge Management Network, and served as a keynote speaker on six continents.
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