Dealing with Difficult People: Proven Strategies for Handling Stressful Siutations and Defusing Tensions - Hardcover

Cava, Roberta

 
9780749910198: Dealing with Difficult People: Proven Strategies for Handling Stressful Siutations and Defusing Tensions
Hardcover
ISBN 10: 0749910194 ISBN 13: 9780749910198
Verlag: Piatkus Books, 1990

Inhaltsangabe

Many in the course of their jobs have to deal with irate, rude, impatient, emotional, persistent and aggressive people. Those who are skilled in dealing with such situations are in great demand, and the aim of this book is to teach the techniques which will improve the reader's communication skills and help to control anger and stress. The author, who lectures on the subject in the United States, looks at human behaviour patterns and offers advice towards developing the ability to deal effectively with difficult people, be they clients, supervisors, colleagues or subordinates.

Die Inhaltsangabe kann sich auf eine andere Ausgabe dieses Titels beziehen.

Reseña del editor

Many in the course of their jobs have to deal with irate, rude, impatient, emotional, persistent and aggressive people. Those who are skilled in dealing with such situations are in great demand, and the aim of this book is to teach the techniques which will improve the reader's communication skills and help to control anger and stress. The author, who lectures on the subject in the United States, looks at human behaviour patterns and offers advice towards developing the ability to deal effectively with difficult people, be they clients, supervisors, colleagues or subordinates.

„Über diesen Titel“ kann sich auf eine andere Ausgabe dieses Titels beziehen.

Verlag
Piatkus Books
Erscheinungsdatum
1990
Sprache
Englisch
ISBN 10 
0749910194
ISBN 13 
9780749910198
Einband
Tapa dura
Anzahl der Seiten
192
Kontakt zum Hersteller
Nicht verfügbar
Verantwortliche Person
Nicht verfügbar

Weitere beliebte Ausgaben desselben Titels

9780749920517: Dealing With Difficult People: Proven Strategies for Handling Stressful Situations and Defusing Tensions

Vorgestellte Ausgabe

ISBN 10:  0749920513 ISBN 13:  9780749920517
Verlag: Piatkus, 1999
Softcover