Quality: Achieving Excellence ("Sunday Times" Business Skills S.) - Hardcover

Wille, Edgar

 
9780712698634: Quality: Achieving Excellence ("Sunday Times" Business Skills S.)
Hardcover
ISBN 10: 0712698639 ISBN 13: 9780712698634
Verlag: Random House Business Books, 1992

Inhaltsangabe

This book is an up-to-the-minute survey of best practice showing companies how to achieve excellence through quality by effecting a total transformation of the way they do business. Total quality management is about people and attitudes, rather than techniques and systems, although it includes those. Quality is attained by people "linked" together to form a chain of suppliers and customers. Everyone in every part of an organization is a supplier to someone else and this book shows how quality can be achieved in every link in the chain by empowering each employee to strive for continuous improvement. Case studies, which include Holloway Prison and Braintree District Council, are supported by analysis of the teachings of major quality gurus - such as Deming and Juran - with explanation of their relevance to today's manager. An increasing number of companies are seeking to be awarded BS5750 - the British National Standard for Quality Management Systems - which will play a crucial role in European trade after 1992.

Die Inhaltsangabe kann sich auf eine andere Ausgabe dieses Titels beziehen.

Verlag
Random House Business Books
Erscheinungsdatum
1992
Sprache
Englisch
ISBN 10 
0712698639
ISBN 13 
9780712698634
Einband
Gebundene Ausgabe
Auflage
1
Anzahl der Seiten
256
Kontakt zum Hersteller
Nicht verfügbar
Verantwortliche Person
Nicht verfügbar

Weitere beliebte Ausgaben desselben Titels

9780712656726: Quality: Achieving Excellence ("Sunday Times" Business Skills S.)

Vorgestellte Ausgabe

ISBN 10:  0712656723 ISBN 13:  9780712656726
Verlag: Random House Business Books, 1993
Softcover