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Inhaltsangabe
Book by Spector Robert McCarthy Patrick D
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Reseña del editor
Praise for The Nordstrom Way "Outstanding customer service and Nordstrom's are synonymous. The innovative approach has allowed them to find out what the customers want and then do it. Their standards of service are what we all shoot for." -- David D. Glass President and Chief Executive Officer Wal--Mart Stores, Inc. "Nordstrom is a national model for outstanding customer service. American business should use this book as a primer to learn how to make and keep happy, satisfied customers." -- J. Willard Marriott, Jr. Chairman and President Marriott International, Inc. "When you run a family business that includes your customers as extended family, you're unbeatable. This book outlines an American family saga that has become the admiration of the world." -- Leonard A. Lauder President and Chief Executive Officer Estee Lauder Companies "Nordstrom's business is built on one--to--one communication with the customer. Their professional salespeople bridge the gap between the designer and the consumer. The Nordstrom Way is what the '90s are all about!" -- Donna Karan Designer and Chief Executive Officer Donna Karan Company
Biografía del autor
ROBERT SPECTOR is a Seattle--based freelance writer who has covered Nordstrom since 1982 for Women's Wear Daily and other publications of the Fairchild Fashion Group. PATRICK D. McCARTHY, of Seattle, has been Nordstrom's top salesperson over the past 20 years.
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- VerlagJohn Wiley & Sons Inc
- Erscheinungsdatum1995
- ISBN 10 0471584967
- ISBN 13 9780471584964
- EinbandTapa dura
- SpracheEnglisch
- Anzahl der Seiten244
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The Nordstrom Way: The Inside Story of America's #1 Customer Service Company
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The Nordstrom Way: The Inside Story of America's #1 Customer Service Company
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Zustand: Very Good. Very Good condition. Very Good dust jacket. A copy that may have a few cosmetic defects. May also contain light spine creasing or a few markings such as an owner's name, short gifter's inscription or light stamp. Artikel-Nr. N21K-00428
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The Nordstrom Way: The Inside Story of America's #1 Customer Service Company
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The Nordstrom Way : The Inside Story of America's #1 Customer Service Company
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Wiley & Sons, Incorporated, John, 1995
ISBN 10: 0471584967
ISBN 13: 9780471584964
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The Nordstrom Way : The Inside Story of America's #1 Customer Service Company
Verlag:
Wiley & Sons, Incorporated, John, 1995
ISBN 10: 0471584967
ISBN 13: 9780471584964
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Hardcover
Anbieter: Better World Books, Mishawaka, IN, USA
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