Responsible Finance India Report 2015: Client First: Tracking Social Performance Practices (SAGE Impact) - Softcover

Responsible Finance India Report is the fifth annual report (earlier titled Microfinance India: The Social Performance Report) that captures the policy, strategy and practice elements of social performance of the sector catering to the financial services needs of the poor and the excluded. The report analyses the current state of practice of different channels on the globally accepted standards of responsible finance and social performance management. It assesses the existing practices and products and also documents the new initiatives to present a holistic analysis of the current state of the sector. It also highlights the role of policy in shaping the agenda of responsible inclusive finance and the need for the proactive role in institutionalising responsible finance practices. Going beyond the assessment of current performance of policy and practice, the report identifies emerging risks to client centricity and customer protection and suggests action for policy as well as institutions to strengthen the state of responsible finance.

Alok Misra, PhD in Development Studies from Victoria University of Wellington, Master in Development Management (Gold Medallist) from Asian Institute of Management, Manila, is currently Professor, Public Policy and Governance Area at Management Development Institute, Gurgaon. He is also a member of the Strategic Advisory Board on Microfinance constituted by NABARD, member of MFIN SRO committee,
Board member of Rang De, member of Inclusive Finance India Group of Advisors, and member of Digital Finance working group constituted by ITU, Geneva. He has been trained at Harvard Business School in ‘Strategic Leadership for Microfinance’ and was a Fellow, Fletcher Leadership Program for Financial Inclusion at Tufts University.

Dr Misra has 24 years of professional experience in international development, rural finance/microfinance/inclusive finance, and research at both policy and implementation levels. He has written numerous articles and reports, and last year he authored Responsible Finance India Report 2015 commissioned by ACCESS Development Services and published by SAGE Publications. His teaching, research, and consulting interests are in development policy analysis, poverty and rural finance, design and evaluation of development projects, inclusive finance, digital finance, impact investment, social entrepreneurship, and risk mitigation.