Verwandte Artikel zu Action-Based Quality Management: Strategy and Tools...
Zu dieser ISBN ist aktuell kein Angebot verfügbar.
Alle Exemplare der Ausgabe mit dieser ISBN anzeigen:
<P>FEATURING CASE STUDIES FROM THE INDUSTRIAL AND TOURISM SECTORS, THIS BOOK PROVIDES AN INTERDISCIPLINARY PERSPECTIVE ON THE EFFECT OF TOTAL QUALITY MANAGEMENT ON BUSINESS AND INNOVATION STRATEGIES. THE PRINCIPLES OF TOTAL QUALITY MANAGEMENT (TQM) HAVE BEEN WIDELY RESEARCHED AND ANALYZED AS AN ESSENTIAL TOOL FOR BUSINESSES TO COMPETE IN A GLOBALIZED ECONOMY. THIS BOOK PRESENTS THE LATEST RESEARCH ON THE APPLICATIONS OF TQM ACROSS DIFFERENT FUNCTIONS SUCH AS CUSTOMER SERVICE, HUMAN RESOURCES MANAGEMENT AND COST CONTROL. IT DEMONSTRATES HOW THE UTILIZATION OF TQM TOOLS, SUCH AS THE SERVQUAL MODEL, ECO-MANAGEMENT AND AUDIT SCHEME (EMAS), HIGH INVOLVEMENT PRACTICES (HIWP) AND THE EFQM EXCELLENCE MODEL, IMPACTS A FIRM’S PERFORMANCE, ENHANCES PRODUCTIVITY AND INNOVATION AND REDUCES COST, THEREBY ALLOWING THEM TO COMPETE MORE EFFECTIVELY IN THE GLOBAL MARKET. BUILDING ON THE EXTENSIVE LITERATURE ON THE RELATIONSHIP BETWEEN TQM AND BUSINESS PERFORMANCE, THE AUTHORS ARGUE THAT QUALITY ACTS AS A POWERFUL COMPETITIVE TOOL THAT COMPANIES SHOULD EMBRACE IN THEIR CORPORATE STRATEGY. BY PROMOTING ACTIVITIES THAT RESULT IN GREATER EFFICIENCY, IMPROVED CONTROL AND MANAGEMENT OF THE ORGANIZATION (INTERNAL QUALITY), FIRMS CAN ACHIEVE SIGNIFICANT IMPROVEMENT IN CUSTOMER SATISFACTION, EMPLOYEE SATISFACTION, SOCIAL IMPACT AND BUSINESS RESULTS (EXTERNAL QUALITY) AND EXCEED EXPECTATIONS IN THESE AREAS.</P>
Die Inhaltsangabe kann sich auf eine andere Ausgabe dieses Titels beziehen.
Reseña del editor:
Featuring case studies from the industrial and tourism sectors, this book provides an interdisciplinary perspective on the effect of total quality management on business and innovation strategies. The principles of Total Quality Management (TQM) have been widely researched and analyzed as an essential tool for businesses to compete in a globalized economy. This book presents the latest research on the applications of TQM across different functions such as customer service, human resources management and cost control. It demonstrates how the utilization of TQM tools, such as the SERVQUAL model, Eco-Management and Audit Scheme (EMAS), High Involvement Practices (HIWP) and the EFQM excellence model, impacts a firm’s performance, enhances productivity and innovation and reduces cost, thereby allowing them to compete more effectively in the global market. Building on the extensive literature on the relationship between TQM and business performance, the authors argue that quality acts as a powerful competitive tool that companies should embrace in their corporate strategy. By promoting activities that result in greater efficiency, improved control and management of the organization (internal quality), firms can achieve significant improvement in customer satisfaction, employee satisfaction, social impact and business results (external quality) and exceed expectations in these areas.
„Über diesen Titel“ kann sich auf eine andere Ausgabe dieses Titels beziehen.
- VerlagSpringer
- Erscheinungsdatum2014
- ISBN 10 3319064525
- ISBN 13 9783319064529
- EinbandTapa dura
- Anzahl der Seiten208
- HerausgeberPeris-Ortiz Marta, Álvarez-García José
Neu kaufen
Mehr zu diesem Angebot erfahren
EUR 111,07
Versand:
EUR 32,99
Von Deutschland nach USA
Beste Suchergebnisse beim ZVAB
Foto des Verkäufers
Action-Based Quality Management : Strategy and Tools for Continuous Improvement
Verlag:
Springer International Publishing
(2014)
ISBN 10: 3319064525
ISBN 13: 9783319064529
Neu
Hardcover
Anzahl: 1
Anbieter:
Bewertung
Buchbeschreibung Buch. Zustand: Neu. Druck auf Anfrage Neuware - Printed after ordering - Featuring case studies from the industrial and tourism sectors, this book provides an interdisciplinary perspective on the effect of total quality management on business and innovation strategies. The principles of Total Quality Management (TQM) have been widely researched and analyzed as an essential tool for businesses to compete in a globalized economy. This book presents the latest research on the applications of TQM across different functions such as customer service, human resources management and cost control. It demonstrates how the utilization of TQM tools, such as the SERVQUAL model, Eco-Management and Audit Scheme (EMAS), High Involvement Practices (HIWP) and the EFQM excellence model, impacts a firm's performance, enhances productivity and innovation and reduces cost, thereby allowing them to compete more effectively in the global market. Building on the extensive literature on the relationship between TQM and business performance, the authors argue that quality acts as a powerful competitive tool that companies should embrace in their corporate strategy. By promoting activities that result in greater efficiency, improved control and management of the organization (internal quality), firms can achieve significant improvement in customer satisfaction, employee satisfaction, social impact and business results (external quality) and exceed expectations in these areas. Artikel-Nr. 9783319064529
Weitere Informationen zu diesem Verkäufer | Verkäufer kontaktieren
Neu kaufen
EUR 111,07
Währung umrechnen