Quality Management for IT Services: Perspectives on Business and Process Performance (Advances in Logistics, Operations, and Management Science) - Hardcover

Quality Management for IT Services: Perspectives on Business and Process Performance aims to reduce this knowledge gap and to encourage people to spend more time researching the numerous facets of this increasingly important aspect of commercial value adding. Featuring economic and social perspectives along with implementation and practical solutions, this book gives both scientists and practical experts an insight into the many different facets of IT service quality management.

This book gives both scientists and practical experts an insight into the many different facets of IT service quality management--Provided by publisher.