Trust and Organizations: Confidence Across Borders - Hardcover

"The enormous value of trust for everyday organizational life is widely underestimated in literature. Most mainstream theories focus upon different social forces, e.g. power, control, and normative and institutional pressures, whereas interpersonal and generalized trust is rarely recognized as a vital glue for linking actions in and beyond organizations. Against this backdrop, this volume is especially precious, as it provides a state-of-the-art overview, new ideas and insights on trust from various perspectives." - Michael Meyer, Professor and Chair, Research Institute for Nonprofit Organisations, Vienna University of Economics and Business, Austria "Understanding trust in an organizational context is a highly innovative way to build a bridge between theories of organizations and theories of society. To what extent can trust be organized and to what extent is trust a precondition for organizing? In this book the contributions provide numerous and unexpected examples of the fruitfulness of this approach. It will be exciting reading for theorists of organizations and society alike." - Goeran Ahrne, Professor of Sociology, Stockholm University, Sweden "Trust and confidence are key issues in all organizational life today. This state-of-the-art volume is particularly welcome for raising new questions about the complexity, multi-dimensionality, and interdependence of trust and public life. Provides a host of new and thought-provoking answers, illustrating its insights from a distinctive Nordic and interdisciplinary perspective." - Miriam Glucksmann, Professor of Sociology, Essex University, UK

An increasing number of people work in organizations that 'trade in trust'. Institutions such as banks, accounting firms, schools, and hospitals require customers, students, and patients to have confidence in the experience and professional expertise of th