A framework for improving knowledge-intense business processes | This volume reports on the results of research into the development of a framework for the improvement of knowledge-intense business processes

Beschreibung:

A framework for improving knowledge-intense business processes | This volume reports on the results of research into the development of a framework for the improvement of knowledge-intense business processes | Peter Dalmaris | Taschenbuch | 236 S. | Englisch | 2010 | LAP LAMBERT Academic Publishing | EAN 9783843369374 | Verantwortliche Person für die EU: BoD - Books on Demand, In de Tarpen 42, 22848 Norderstedt, info[at]bod[dot]de | Anbieter: preigu Print on Demand. Bestandsnummer des Verkäufers 107198308

Diesen Artikel melden

Inhaltsangabe:

Reseña del editor: This volume reports on the results of research into the development of a framework for the improvement of knowledge-intense business processes (KBPI). This framework is composed of three parts: an epistemology, which provides a working definition of the concept of knowledge and a theoretical foundation of the improvement framework; a business process ontology, used to describe a business process; and an improvement methodology, used to guide the improvement process. The framework was tested on three different business processes through the conduct of three case studies. The case study results show that the KBPI can be applied to the process analysis and improvement of a variety of business processes but is especially useful to those processes that are knowledge-intense.