Step-by-Step Problem Solving : A Practical Guide to Ensure Problems Get (And Stay) Solved

This guidebook takes a common-sense approach to probem solving and provides a wealth of practical examples and proven methods which can be applied immediately on the job. A simple, easy-to-use problem-solving process is introduced which is explained in a step-by-step fashion and can be used by individual contributors, middle managers, or top-level executives. "I only wish this was mandatory reading for everyone working in any organization, . . . so problems really would stay solved!"
Chuck Neal, Dow-Corning

"Problems are a part of everyday life, and solving them just got a whole lot easier."
Carolyn Littlehale, Hartford Insurance Group