Serving Internal and External Customers. Dieser Artikel ist nicht verfügbar.
Sprache: Englisch
Verlag: Prentice Hall PTR, 2003
- Erstausgabe
- Softcover
- Gebraucht
Anbieter: Better World Books, Mishawaka, IN, USABetter World Books
Verkäufer:in bei ZVAB seit 3. August 2006
Zustand: Gebraucht - Befriedigend
EUR 6,79
Artikelbeschreibung des Verkäufers
Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
Bestandsnummer des Verkäufers 274488-6
- Titel
- Serving Internal and External Customers
- Autor
- Swartzlander, Anne
- Verlag
- Prentice Hall PTR
- Erscheinungsjahr
- 2003
- Zustand
- Good
- Einband
- Softcover
- Sprache
- Englisch
- ISBN-10
- 013028341X
- ISBN-13
- 9780130283412
- Auflage
- 1st.
- Artikelgewicht
- 1,301 Pfund
- Abmessungen
- N/A
For courses in Customer Service, Marketing Principles in two-year vocational/technical schools, and related classes in Business Education.
This unique text uses a model with customers at its center, integrating an organization's service philosophy and strategy, its systems, and its people-management policies that enable it to succeed in the 21st century business environment. With its comprehensive coverage of customer service communication “best practices,”Customer Service” provides innovative concepts and techniques appropriate for both experienced and entry-level customer service providers.
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Über die Autorin bzw. den Autor
Anne Swartzlander brings to this title a range of professional and teaching experience. She brings decades of experience in management, business development, research, and retail sales.
Dr. Swartzlander has her Ph.D. from Ohio State University in Consumer Economics. She has taught at several major universities including the University of Georgia and the University of Tennessee. She was recently nominated for the American Marketing Association's Distinguished Marketing Professor award.
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