Former library book; may include library markings. Used book that is in clean, average condition without any missing pages. Bestandsnummer des Verk�ufers GRP14511375

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Bibliografische Details

Titel: Evaluating Reference Services : A Practical ...

Verlag: American Library Association

Erscheinungsdatum: 2000

Einband: Softcover

Zustand: Good

Auflage: 1st Edition.

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Inhaltsangabe:

The author's proven techniques will explain how to: create a planning strategy to avoid future pitfalls; select the best evaluation tools for specific needs; understand the strengths and weaknesses of various collection tools; collect and analyze data more effectively; communicate results to improve reference services and maintain funding; and satisfy the needs of library users.

Cr�ticas:

"From looking at online catalog searching behaviors to providing an analysis of the costs of various reference services, you will find valuable guidance here." "The practical orientation of the book allows for easy adoption of many of the recommendations made." "One of this book's many strengths is the gently persuasive manner used to move readers from fear-of-research paralysis to adept number-crunching analysis."

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