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  • Sprache: Englisch

    Verlag: Wiley Okt 2002, 2002

    0471331015 / 9780471331018

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    Taschenbuch. Zustand: Neu. Neuware - How do rocks change shape.

  • Sprache: Englisch

    Verlag: Wiley Okt 2002, 2002

    0764508865 / 9780764508868

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    Taschenbuch. Zustand: Neu. Neuware - Gives you the scoop on how the Court reaches its decisions Get involved and track a case through the system This fun and easyguide demystifies the federal court system by describing what kinds of cases the justices hear, outlining how cases reach the Supreme Court, clarifying legal terms, and explaining how the Court arrives at its decisions. Youll discover how to get inside the Court yourself and investigate both the key issues and the players involved. The Dummies Way.…

  • Sprache: Englisch

    Verlag: Wiley Okt 2002, 2002

    047143499X / 9780471434993

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    Taschenbuch. Zustand: Neu. Neuware - 'Christopher Wanjek uses a take-no-prisoners approach in debunkingthe outrageous nonsense being heaped on a gullible public in thename of science and medicine. Wanjek writes with clarity, humor,and humanity, and simultaneously informs and entertains.' -Dr. Michael Shermer, Publisher, Skeptic magazine; monthlycolumnist, Scientific American; author of Why People Believe WeirdThings Prehistoric humans believed cedar ashes and incantations could curea head injury. Ancient Egyptians believed the heart was the centerof thought, the liver produced blood, and the brain cooled thebody. The ancient Greek physician Hippocrates was a big fan ofbloodletting. Today, we are still plagued by countless medicalmyths and misconceptions. Bad Medicine sets the record straight bydebunking widely held yet incorrect notions of how the body works,from cold cures to vaccination fears. Clear, accessible, and highly entertaining, Bad Medicine dispelssuch medical convictions as: \* You only use 10% of your brain: CAT, PET, and MRI scans all provethat there are no inactive regions of the brain . . . not evenduring sleep. \* Sitting too close to the TV causes nearsightedness: Your motherwas wrong. Most likely, an already nearsighted child sits close tosee better. \* Eating junk food will make your face break out: Acne is caused bydead skin cells, hormones, and bacteria, not from a pizza witheverything on it. \* If you don't dress warmly, you'll catch a cold: Cold viruses arethe true and only cause of colds. Protect yourself and the ones you love from bad medicine-the brainyou save may be your own. …

  • Sprache: Englisch

    Verlag: Wiley Okt 2002, 2002

    0471263648 / 9780471263647

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    Taschenbuch. Zustand: Neu. Neuware - 'Robin Ryan is the hottest career expert in America today.'--Susan Cowden, TV anchor, NW Cable NewsLAND YOUR DREAM JOB WITH THE PERFECT COVER LETTERWith the expert advice of Robin Ryan, one of America s top career coaches, thousands of job hunters have beaten the competition and landed their ideal jobs. Her innovative and simple step-by-step plan incorporates the results of an extensive, nationwide survey of hiring managers and human resources personnel to offer proven, world-class job hunting techniques and strategies.You ll create powerful, attention-grabbing letters, avoid costly mistakes, and learn to sell yourself and your skills to the employers you want to work for. With Ryan s popular and highly effective Power Impact Technique(TM), you ll have employers hunting you. This newly updated Second Edition features even more Winning Cover Letters, examples of what not to do, and new chapters on using the Internet, marketing yourself, and much more: Fatal mistakes to avoid as viewed by human resources professionals who ve seen it all World-class cover letters that landed interviews and jobs Exercises to help you assess your skills and accomplishments The writing technique selected by 96% of hiring managers as their preferred style A new, special section for top executives-including CEOs, presidents, and vice presidents New advice for those in the creative arts, new graduates, volunteers, and career changers Tips on writing target letters to catch the eye of the employers you want to work for'This book is a major breakthrough,teaching you how to easily write effective cover letters that employers will respond to.'-Mark Tranter, founder, America4Hire'By far, this is the best book ever written on writing cover letters.'-Sandy Dehan, HR Manager, Fortune 500 company'My dream job called after I mailed my first cover letter. I landed the job and owe it all to Robin Ryan s effective techniques.'-Marianne Jones, client.…

  • Sprache: Englisch

    Verlag: Wiley Okt 2002, 2002

    0787963887 / 9780787963880

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    Taschenbuch. Zustand: Neu. Neuware - Customer Loyalty Is as Basic to Business Success as Salt and Pepper Is to Dinner.

  • Sprache: Englisch

    Verlag: Wiley Okt 2002, 2002

    0471215449 / 9780471215448

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    Taschenbuch. Zustand: Neu. Neuware - Change your spending habits to achieve your personal and financial goalsThe hardest part of personal finance for most people is living within their means. Spreadsheets, budgets, and tables make money management seem like hard work. In The MsSpent Money Guide , readers are introduced to an innovative approach that focuses spending habits to allow for everyday costs and future expenses while finding money for things you really enjoy.MsSpent s bottom line is to help people have a more fulfilling life by helping them clarify their financial goals as well as develop systems and habits that manage their spending. We are all unique and there is no single way to manage money. The MsSpent Money Guide helps each individual discover a way that will work for them. Readers of all ages will benefit from MsSpent s message-if you are clear about your values, you will get more of the life you want with the money you have. …

  • Sprache: Englisch

    Verlag: John Wiley & Sons Okt 2002, 2002

    0787964190 / 9780787964191

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    Anbieter: AHA-BUCH GmbH, Einbeck, DeutschlandAHA-BUCH GmbH

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    Taschenbuch. Zustand: Neu. Neuware - Marketing research is vital to part of organizational effectiveness in today s highly competitive marketplace. But many managers in small businesses with limited budgets consider it out of reach. In Marketing Research That Won t Break the Bank, Alan Andreasen shows readers how to get the information they need to make smart, strategic decisions without spending a lot of money. The tools and techniques presented will help managers gain an in-depth understanding of their target market, competitors, and environment without stretching the organization s budget.…

  • Sprache: Englisch

    Verlag: Wiley Okt 2002, 2002

    0787965820 / 9780787965822

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    Taschenbuch. Zustand: Neu. Neuware - Over 265 stimulating activities that 'turn students on' to writing, while guiding their practice in the writing process -- from prewriting and brainstorming, to first draft, revisions, and a final draft. Students get specific examples and step-by-step instructions that show them exactly how to write paragraphs, essays, letters, journals, and more. Best of all, students can complete all of these reproducible activities independently, with minimal direction from you.…

  • Sprache: Englisch

    Verlag: John Wiley And Sons Ltd Okt 2002, 2002

    0745630421 / 9780745630427

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    Anbieter: AHA-BUCH GmbH, Einbeck, DeutschlandAHA-BUCH GmbH

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    Taschenbuch. Zustand: Neu. Neuware - In The Hydrogen Economy, best-selling author Jeremy Rifkin takes us on an eye-opening journey into the next great commercial era in history. He envisions the dawn of a new economy powered by hydrogen that will fundamentally change the nature of our market, political and social institutions, just as coal and steam power did at the beginning of the industrial age.Rifkin observes that we are fast approaching a critical watershed for the fossil-fuel era, with potentially dire consequences for industrial civilization. Experts had been saying that we had another forty or so years of cheap available crude oil left. Now, however, some of the world s leading petroleum geologists are suggesting that global oil production could peak and begin a steep decline much sooner, as early as the end of this decade, sending oil prices through the roof.While the fossil fuel era is entering its sunset years, a new energy regime is being born that has the potential to remake civilization. Hydrogen is the most basic and ubiquitous element in the universe. It is the stuff of the stars and of our sun and, when properly harnessed, it is the 'forever fuel.' It never runs out and produces no harmful CO2 emissions. Commercial fuel-cells powered by hydrogen are just now being introduced into the market for home, office and industrial use. The major automakers have spent more than two billion dollars developing hydrogen cars, buses, and trucks, and the first mass-produced vehicles are expected to be on the road in just a few years.In the new era, says Rifkin, every human being could become the producer as well as the consumer of his or her own energy - so called 'distributed generation.' When millions of end-users connect their fuel-cells into local, regional, and national hydrogen energy webs (HEWs), using the same design principles and smart technologies that made possible the World Wide Web, they can begin to share energy - peer-to-peer - creating a new decentralized form of energy use.Hydrogen has the potential to end the world s reliance on imported oil and help diffuse the dangerous geopolitical game being played out between Muslim militants and Western nations. It will dramatically cut down on carbon dioxide emissions and mitigate the effects of global warming. And because hydrogen is so plentiful and exists everywhere on earth, every human being could be 'empowered,' making it the first truly democratic energy regime in history. …

  • Sprache: Englisch

    Verlag: John Wiley & Sons Inc Okt 2002, 2002

    0471237124 / 9780471237129

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    Buch. Zustand: Neu. Neuware - The world's most infamous hacker offers an insider's view of the low-tech threats to high-tech securityKevin Mitnick's exploits as a cyber-desperado and fugitive form one of the most exhaustive FBI manhunts in history and have spawned dozens of articles, books, films, and documentaries. Since his release from federal prison, in 1998, Mitnick has turned his life around and established himself as one of the most sought-after computer security experts worldwide. Now, in The Art of Deception, the world's most notorious hacker gives new meaning to the old adage, 'It takes a thief to catch a thief.'Focusing on the human factors involved with information security, Mitnick explains why all the firewalls and encryption protocols in the world will never be enough to stop a savvy grifter intent on rifling a corporate database or an irate employee determined to crash a system. With the help of many fascinating true stories of successful attacks on business and government, he illustrates just how susceptible even the most locked-down information systems are to a slick con artist impersonating an IRS agent. Narrating from the points of view of both the attacker and the victims, he explains why each attack was so successful and how it could have been prevented in an engaging and highly readable style reminiscent of a true-crime novel. And, perhaps most importantly, Mitnick offers advice for preventing these types of social engineering hacks through security protocols, training programs, and manuals that address the human element of security. …

  • Sprache: Englisch

    Verlag: John Wiley & Sons Okt 2002, 2002

    0787962422 / 9780787962425

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    Taschenbuch. Zustand: Neu. Neuware - 'The writing is beautiful, the ideas persuasive, and the picture it paints of the process of careful observation is one that every writer should read. . . . A rich and wonderful book.'- American Journal of Education A landmark contribution to the field of research methodology, this remarkable book illuminates the origins, purposes, and features of portraiture-placing it within the larger discourse on social science inquiry and mapping it onto the broader terrain of qualitative research.…

  • Sprache: Englisch

    Verlag: Wiley Okt 2002, 2002

    0875805957 / 9780875805955

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    Taschenbuch. Zustand: Neu. Neuware - ''Godless Communists'' offers a fresh interpretation of early Soviet efforts to create an atheistic, scientific society. Husband shows that religion, contrary to Bolshevik assertions, was not merely an expression of gullibility and ignorance but a firmly entrenched system for ordering family and community relationships. The Bolsheviks' efforts to abolish the Church failed because they underestimated how tightly religious beliefs were woven into the fabric of the Russians' daily lives. Exploring the confrontation between secularism and the lower classes' traditional beliefs, ''Godless Communists'' illustrates how developments between 1917 and 1932 shaped the attitudes toward religion and atheism that endure in Russia today.…

  • Sprache: Englisch

    Verlag: John Wiley & Sons Okt 2002, 2002

    1405100125 / 9781405100120

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    Taschenbuch. Zustand: Neu. Neuware - The third edition of this highly acclaimed text is ideal for introductory courses in epistemology. Assuming little or no philosophical knowledge, it guides beginning students through the landmarks in epistemology, covering historically important topics as well as current issues and debates.…

  • Sprache: Englisch

    Verlag: John Wiley & Sons Okt 2002, 2002

    0470397837 / 9780470397831

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    Taschenbuch. Zustand: Neu. Neuware - A Framework for the Strategic Use of I/T to Transform Business Projects Making I/T Work offers managers basic guidance and an effective model for making the right choices when considering implementing information-based business projects. In this book, Dennis Severance and Jacque Passino provide business leaders with a framework of organizational change that places the problems of change into a context so that they can be effectively addressed and outlines a proven framework that can be adapted to a variety of situations. Making I/T Work offers managers - A framework for managing I/T investment opportunities - Fifty helpful questions for leading a program of strategic change - Guidance for overcoming the powerful blocks to changes in infrastructure - Suggestions for formulating a winning strategy - A model for preparing and implementing a project - Information on how to assess the success of a program Making I/T Work can help managers guide a strategic I/T transformation with a plan that is based on a strong sense of objective and a credible assessment of current realities.…

  • Sprache: Englisch

    Verlag: John Wiley & Sons Okt 2002, 2002

    0787962481 / 9780787962487

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    Taschenbuch. Zustand: Neu. Neuware - In The Philosophic Consultant, acclaimed business consultant, philosopher, and author Peter Koestenbaum links deep insights of philosophy with practical business issues. Throughout this one-of-a-kind resource, Koestenbaum shows consultants and human resource practitioners how they can foster philosophical leadership within their organizations to positively affect the business environment. The book promises tangible results-- credibility, trust, and thoughtful attention-- and demonstrates how to apply philosophy, share knowledge with others, and use this newfound thoughtfulness to achieve bottom-line results.…

  • Sprache: Englisch

    Verlag: John Wiley & Sons Okt 2002, 2002

    0787963097 / 9780787963095

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    Buch. Zustand: Neu. Neuware - Co-published by Jossey-Bass and the International Reading Association, Improving Comprehension Instruction provides a comprehensive overview of current research, proven methods, and successful applications for designing and delivering effective comprehension instruction in K-12 classrooms across the curriculum. Featuring chapters written by noted experts in literacy, cognition, and teaching methodology, this much-needed volume examines the broad array of strategies that teachers can use to develop comprehension proficiency in all students, even those who have had limited previous success in reading. Each chapter focuses on a particular facet of comprehension, presenting research, model instructional practices, and steps needed to ensure that the instructional innovations are effectively adopted in the classroom. The book also highlights sample lessons, showing how comprehension can be prompted, modeled, or demonstrated by the teacher. Strategies for instructing students from urban at-risk or diverse linguistic backgrounds, for overcoming particular reading problems, and for making effective use of educational technology receive prominent attention.…

  • Sprache: Englisch

    Verlag: John Wiley & Sons Okt 2002, 2002

    0631221948 / 9780631221944

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    Taschenbuch. Zustand: Neu. Neuware - Multiculturalism in Global Society explores the concepts and debates surrounding the complex modern phenomenon of multiculturalism, and its varied effects on the advanced industrial nations of the world. With remarkable clarity and concision, it focuses on the interrelated ties of ethnicity, race, and nationalism in a world where globalizing processes have made such ties increasingly important in economic, political, and cultural terms. Students and scholars looking for the most up-to-date approach to understanding multiculturalism in a global perspective will find this to be an engaging, penetrating, and illuminating text.…

  • Sprache: Englisch

    Verlag: John Wiley & Sons Okt 2002, 2002

    0471398160 / 9780471398165

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    Buch. Zustand: Neu. Neuware - 'The Volatility Course' ist ein praktischer Wegweiser durch das Labyrinth der heutigen instabilen Märkte. In extrem schwankungsanfälligen Märkten geht es schnell mal eben in einer Woche oder an einem Tag 10% rauf oder runter. Um hier erfolgreich zu handeln, ist ein spezielles Know-How erforderlich.Dieses Buch vermittelt Aktien- und Optionshändlern genau dieses Know-How. Zunächst geben die Autoren eine fundierte Einführung in das Thema Marktvolatilität einschließlich ihrer Ursachen. Sie entwickeln eine umfassende Übersicht, aus der genau hervorgeht, wie man Schwankungen erkennt. Darüber hinaus vermitteln sie bewährte Strategien und Tools, mit deren Hilfe man die Schwankungsbreite messen und Pläne erstellen kann, die auf verschiedenste Marktbedingungen zugeschnitten sind. Das begleitende Arbeitsbuch 'The Volatility Course Workbook' enthält eine Fülle von Übungsaufgaben, die den Leser Schritt für Schritt mit den erläuterten Strategien vertraut machen, bevor er sie in den Märkten praktisch umsetzt.…

  • Sprache: Englisch

    Verlag: Wiley Okt 2002, 2002

    0231124422 / 9780231124423

    Serie: Buch 4 von 53 - Arts and Traditions of the Table: Perspectives on Culinary History

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    Buch. Zustand: Neu. Neuware - Ranging from the imperial palaces of ancient China and the bakeries of fourteenth-century Genoa and Naples all the way to the restaurant kitchens of today, Pasta tells a story that will forever change the way you look at your next plate of vermicelli. Pasta has become a ubiquitous food, present in regional diets around the world and available in a host of shapes, sizes, textures, and tastes. Yet, although it has become a mass-produced commodity, it remains uniquely adaptable to innumerable recipes and individual creativity. Pasta: The Story of a Universal Food shows that this enormously popular food has resulted from of a lengthy process of cultural construction and widely diverse knowledge, skills, and techniques.…

  • Sprache: Englisch

    Verlag: John Wiley & Sons Okt 2002, 2002

    0631215425 / 9780631215424

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    Taschenbuch. Zustand: Neu. Neuware - Formal Semantics: The Essential Readings is a collection of seminal papers that have shaped the field of formal semantics in linguistics.

  • Sprache: Englisch

    Verlag: John Wiley & Sons Okt 2002, 2002

    0631235906 / 9780631235903

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    Taschenbuch. Zustand: Neu. Neuware - Designed as both a contribution to original research and as a stimulating and accessible text, this volume is a helpful, reliable, responsive and adaptable resource for students of Chaucer at all levels.

  • Sprache: Englisch

    Verlag: John Wiley & Sons Okt 2002, 2002

    0631193367 / 9780631193364

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    Anbieter: AHA-BUCH GmbH, Einbeck, DeutschlandAHA-BUCH GmbH

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    Taschenbuch. Zustand: Neu. Neuware - This is the first text on language in communication written from a social psychological perspective that sets issues in their broader biological, sociological and cultural contexts.

  • Sprache: Englisch

    Verlag: John Wiley & Sons Okt 2002, 2002

    0631214887 / 9780631214885

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    Taschenbuch. Zustand: Neu. Neuware - Thoughts and Utterances is the first sustained investigation of two distinctions which are fundamental to all theories of utterance understanding: the semantics/pragmatics distinction and the distinction between what is explicitly communicated and what is implicitly communicated.Features the first sustained investigation of both the semantics/pragmatics distinction and the distinction between what is explicitly and implicitly communicated in speech.…

  • Sprache: Englisch

    Verlag: John Wiley & Sons Okt 2002, 2002

    0632052260 / 9780632052264

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    Anbieter: AHA-BUCH GmbH, Einbeck, DeutschlandAHA-BUCH GmbH

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    Taschenbuch. Zustand: Neu. Neuware - Nursing in Care Homes is a practical guide for nurses of all levels working in care homes. It is directly relevant to everyday practice and covers clinical issues such as continence care, wound care, infection control, and nutrition, as well as information on a wide range of issues including legal requirements, care home standards, and liasing with social and health care services. The revised and updated second edition includes new chapters on maximising abilities, risk management, stroke, and diabetes and calls upon the recommendations of the National Service Framework for Older People and the requirements of the Care Standards Act (2002).Concise and easy to follow, Nursing in Care Homes is an essential guide to skilled professional care for all nurses in care homes. It will also be invaluable to nursing students undertaking their placements in care homes.…

  • Sprache: Englisch

    Verlag: John Wiley & Sons Okt 2002, 2002

    0787958794 / 9780787958794

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    Buch. Zustand: Neu. Neuware - This much-needed handbook offers conflict resolution professionals working (or planning to work) in foreign countries a critical, step-by-step guide for dealing with difficult and potentially dangerous disputes in other nations. The editors, John Paul Lederach and Janice Moomaw Jenner, have gathered a stellar panel of seasoned experts who illustrate how to approach international peacebuilding with effective actions and approaches gained through experience that will contribute ultimately to a more positive outcome. Based on the experience of the contributors-- work as global peace brokers, the book includes a wide array of guidelines, pragmatic approaches, and models of constructive, culturally appropriate ways to respond to conflict.…

  • Sprache: Englisch

    Verlag: John Wiley & Sons Okt 2002, 2002

    0787964522 / 9780787964528

    • Softcover

    Anbieter: AHA-BUCH GmbH, Einbeck, DeutschlandAHA-BUCH GmbH

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    Zustand: Neu

    EUR 87,97

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    Taschenbuch. Zustand: Neu. Neuware - Applying Quality-Assurance MethodsA Report on the National Demonstration Project on Quality Improvement in Health CareThis book is recommAnded for managers wanting to enhance service quality and productivity. By avoiding mistakes and useless units of activity, gains in productivity occur as quality improves. Healthcare Financial ManagementLearn how health care organizations can use the quality improvement process to help regain control and hope in a time of frustration and skyrocketing costs. In ten key lessons, the authors demonstrate what works and does not work in actual practice. They present case examples of specific health care improvement projects ranging from transport of critically ill infants to quick turnaround of emergency lab specimens and to the generation of accurate Medicare bills. …

  • Sprache: Englisch

    Verlag: John Wiley & Sons Okt 2002, 2002

    0471232327 / 9780471232322

    • Hardcover

    Anbieter: AHA-BUCH GmbH, Einbeck, DeutschlandAHA-BUCH GmbH

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    Zustand: Neu

    EUR 90,23

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    Buch. Zustand: Neu. Neuware - Understand derivatives in a nonmathematical wayFinancial Derivatives, Third Edition gives readers a broad working knowledge of derivatives. For individuals who want to understand derivatives without getting bogged down in the mathematics surrounding their pricing and valuation Financial Derivatives, Third Edition is the perfect read. This comprehensive resource provides a thorough introduction to financial derivatives and their importance to risk management in a corporate setting.…

  • Sprache: Englisch

    Verlag: John Wiley & Sons Okt 2002, 2002

    1861563140 / 9781861563149

    • Softcover

    Anbieter: AHA-BUCH GmbH, Einbeck, DeutschlandAHA-BUCH GmbH

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    Zustand: Neu

    EUR 93,78

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    Taschenbuch. Zustand: Neu. Neuware - This book reflects on issues relating to the assessment and support of students with dyslexia within Universities and other institutions of higher education. It considers primarily how current practice in higher education can be developed to facilitate inclusion. The authors present the results of a series of qualitative and quantitative studies which investigate the coping, adjustment and perceptions of students with dylsexia, and the attitudes, perceptions and support strategies of academic and support staff. The book gives important information and advice and also food for thought for academic and support staff within the University sector who are concerned to improve the educational experience of all students. It should also be of interest to teachers in secondary and further education who are preparing students for higher education. Researchers in dyslexia as well as dyslexic students themselves will also find much to increase their understanding of this complex aspect of individual development. …

  • Sprache: Englisch

    Verlag: John Wiley & Sons Okt 2002, 2002

    0631231803 / 9780631231806

    • Softcover

    Anbieter: AHA-BUCH GmbH, Einbeck, DeutschlandAHA-BUCH GmbH

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    Zustand: Neu

    EUR 94,67

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    Taschenbuch. Zustand: Neu. Neuware - What does it mean to be poor in America at the dawn of the 21st century For that matter, what does it mean to be rich And how are the two related to each other These apparently simple questions present enormous theoretical and empirical challenges to any student or social scientist.Wealth and Poverty in America is a collection of over 20 important essays on the complex relationship between the rich and poor in the United States. The authors include classical and contemporary thinkers on a wide variety of topics such as economic systems, the lifestyles of the rich and poor, and public policy. An editorial introduction and suggestions for further reading make this a useful and valuable source of information and analysis on the realities of the American rich and American poor.Collects 23 of the most important essays by classic and contemporary thinkers on wealth and poverty in America.Covers economic systems, lifestyles of the rich and poor, and public policy.Includes editorial introduction and a further reading list.…

  • Sprache: Englisch

    Verlag: John Wiley & Sons Okt 2002, 2002

    0471232300 / 9780471232308

    • Hardcover

    Anbieter: AHA-BUCH GmbH, Einbeck, DeutschlandAHA-BUCH GmbH

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    Zustand: Neu

    EUR 100,64

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    Buch. Zustand: Neu. Neuware - PRAISE FOR ACHIEVING BUSINESS VALUE FROM TECHNOLOGY'Clearly, IT investments have never before played such a critical part in business growth. The book addresses the weakness existing in most management systems involving the lack of a systematic process to realize the economic benefits of the IT investment and provides a clear A-Z methodology for business to bridge this gap. This book is clearly written for all levels and backgrounds in business management and is a must-do for those whose business involves IT, is considering IT, or would like to significantly tailor IT investments for their economic advantage.'-Professor Richard P. Wool, University of DelawarePresident and CEO, Cara Plastics Inc.'Tony Murphy addresses the difficult question of the value of IT investments head on. He translates an elegant theory into effective practice. The case studies in the book effectively reinforce his key messages.'-Dr. Dermot MoynihanSenior Vice President, World Wide Chemical Development, GlaxoSmithKline'This book is the answer to most CIOs' need for a well-structured, pragmatic, and easily implemented set of tools and practices designed to answer the universal problem of managing and measuring IT's contribution to the business. Tony Murphy's unique blend of practical experience, industry best practice, and excellent communication skills provides the reader with a valuable-and highly readable-guide on how best to achieve that elusive objective of reliably realizing the business benefits of IT investments.'-Michael RiceGroup Director of IT, Kerry Group plc'At Oxfam we are one year into a three-year IT strategy based on the principles Tony Murphy lays out in this book, and there is a real, positive difference in how IT is perceived, and in its real strategic position within the organization. If you have ever wondered just how you can gain strategic alignment for your IT function, and then how to make the practical link to IT investment for the organization, Tony has provided a framework that joins them both.'-Simon JenningsHead of Information Systems, Oxfam GB.…