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Paperback. Zustand: Very Good.

Zustand: Very Good. Zustand des Schutzumschlags: 47524439. 1780914822. 6/8/2026 10:33:42 AM.

paperback. Zustand: Very Good. Being Brave: A Novel and Guide This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. .…

Paperback. Zustand: Good.

paperback. Zustand: Very Good. Cover and edges may have some wear.

paperback. Zustand: Very Good. Shipped within 24 hours from our UK warehouse. Clean, undamaged book with no damage to pages and minimal wear to the cover. Spine still tight, in very good condition. Remember if you are not happy, you are covered by our 100% money back guarantee.

Paperback. Zustand: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.

paperback. Zustand: Very Good.

Zustand: New. In English.

Zustand: New. In English.

Paperback. Zustand: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.

Zustand: New. In English.

Paperback. Zustand: Brand New. 160 pages. 5.06x0.34x7.81 inches. In Stock.

Zustand: New. In English.

Paperback. Zustand: Brand New. 196 pages. 9.21x6.14x0.53 inches. In Stock.

Zustand: New. In English.

Zustand: New. In English.

Zustand: New. In English.

Zustand: New. In English.

Paperback. Zustand: Brand New. 232 pages. 9.00x6.00x0.49 inches. In Stock.

Zustand: New. In English.

Hardcover. Zustand: Brand New. 338 pages. 6.14x1.06x9.21 inches. In Stock.

Buch. Zustand: Neu. Neuware - What if your next customer didn't have a pulse, preferences, or patience for poor performance In Machine Customers: The Evolution Has Begun, CX Evolutionist, Katja Forbes, reveals how intelligent agents, autonomous procurement systems, and logic-driven buying platforms are silently revolutionising commerce. This trillion-dollar transformation is happening now, not in some distant future.Visa and Mastercard's AI agents are shopping for customers. Walmart's AI procurement makes million-dollar purchasing decisions in seconds without human intervention. Consumer advocate agents negotiate you out of your gym contracts. ChatGPT Agent will plan and book your holidays. These machine customers don't respond to emotional appeals or brand storytelling. They evaluate clear information, consistent performance, and verifiable claims faster than any human ever could.Every business leader should be asking the same question: 'How do we stay competitive when our customers are machines ' Forbes provides the answer. Drawing on exclusive interviews with Don Scheibenreif (Gartner's leading machine customer authority) and Bruce Temkin (creator of industry-standard CX metrics), plus experts from Salesforce, Qualtrics, and other industry leaders, this book reveals the strategic playbook early adopters are using to build competitive advantages.The book transforms abstract concepts into Monday-morning implementation through original frameworks: the Machine Customer Experience Strategy Map, five Machine Customer types, and step-by-step guidance for redesigning customer journeys that win both human hearts and machine logic. There are 30-60-90-day plans for leaders and advice on how to set up a machine-customer experience operating system in their organisation.Forbes shows leaders exactly how to make their businesses discoverable to AI agents, design machine-readable value propositions, navigate machine trust and ethics and build algorithmic loyalty systems that lock out competitors. More importantly, she reveals how to excel in the hybrid reality where businesses must serve both emotional humans and logical machines simultaneously.The businesses that understand this evolution first will dominate their industries. Those that don't will become irrelevant. Forbes ensures readers will be in the first category.…