penguin publishing group mär 2016 (25 Ergebnisse)

Taschenbuch. Zustand: Neu. Neuware - In the latest mystery in the USA Today bestselling series, there's a battle brewing between two eateries, and Jessica Fletcher will have to get cooking to find a killer.A BEEF WITH LEBOEUF Jessica loves the Fin & Claw restaurant, owned by young Cabot Cove couple Brad and Marcie. The eatery is the couple's dream come true, but it's quickly turning into a nightmare. Famed chef Gérard Leboeuf has decided to open his brand of bistro right next to theirs. Given the competition, the charming chef's manner soon turns sour. Tensions rise hot and fast until they boil over, leading to a nasty confrontation between Leboeuf and Brad. So when one chef is found with a knife planted in his chest, the other becomes the prime suspect. But there's a long list of those who had a motive to kill in this kitchen war, and it's up to Jessica to uncover who really added murder to the menu.

Taschenbuch. Zustand: Neu. Neuware - 'Compelling, remorseless, brilliant' John Gray A small, thin man, rather dull to look at, neither young nor old, exuding the stale smell of a bachelor who does not look after himself. He pulls his fingers and cracks his knuckles and tells his tale the way a schoolboy recites his lesson.A mysterious note predicting the murder of a fortune-teller; a confused old man locked in a Paris apartment; a financier who goes fishing; a South American heiress . Maigret must make his way through a frustrating maze of clues, suspects and motives to find out what connects them.Penguin is publishing the entire series of Maigret novels in new translations. This novel has been published in previous translations as To Any Lengths and Maigret and the Fortuneteller.'One of the greatest writers of the twentieth century . . . Simenon was unequalled at making us look inside, though the ability was masked by his brilliance at absorbing us obsessively in his stories' Guardian 'A supreme writer . . . unforgettable vividness' Independent.

Taschenbuch. Zustand: Neu. Neuware - Revenge is set to sizzle in the tasty new Deep Fried Mystery from the author of Fillet of Murder. For Talia Marby, the sweet smell of success is a lot like the pungent aroma of fried fish and vinegar. Her new business, Fry Me a Sliver, is rapidly expanding beyond fish and chips to become one of the best eateries in the Berkshires. But the nasty owner of a neighboring boutique is making a stink, baiting Talia in a very public fight at a community center fundraiser and nursing an inexplicable grudge. When the boutique owner is found strangled with Talia's scarf knotted around her neck, our favorite fish fryer finds herself in hot oil. Needing to clear her name, and fast, Talia's investigation soon yields some shocking surprises as well as a sizzling suspicion: someone had good reason to want the victim dead-and it's frying Talia's nerves.Includes delicious recipes!

Taschenbuch. Zustand: Neu. Neuware - A new, definitive translation of the quintessential Korean classic: the Robin Hood story of a magical boy who joins a group of robber bandits and becomes a king\*Selected as a Best Book of the Year by NPR and The Washington Post\* The Story of Hong Gildong is arguably the single most important work of classic Korean fiction. A fantastic story of adventure, it has been adapted into countless movies, television shows, novels, and comics in Korea. Until now, the earliest and fullest text of this incredible fable has been inaccessible to English readers. Hong Gildong, the brilliant but illegitimate son of a noble government minister, cannot advance in society due to his second-class status, so he leaves home and becomes the leader of a band of outlaws. On the way to building his own empire and gaining acceptance from his family, Hong Gildong vanquishes assassins, battles monsters, and conquers kingdoms. Minsoo Kang s expressive and lively new translation finally makes the authoritative text of this premodern tale available in English, reintroducing a noble and righteous outlaw and sharing a beloved hallmark of Korean culture.'Hong Gildong is an iconic figure in the Korean literary canon.He's the mythic center of a sometimes-delightful, sometimes-unsettling tale, and it's time the Western world gets to know him.' NPR'[A] marvel-filled swashbuckler.Besides being half fairy tale, half social protest novel,The Story of Hong Gildongpossesses a profound resonance for modern Koreans.' Michael Dirda,The Washington Post For more than seventy years, Penguin has been the leading publisher of classic literature in the English-speaking world. With more than 1,700 titles, Penguin Classics represents a global bookshelf of the best works throughout history and across genres and disciplines. Readers trust the series to provide authoritative texts enhanced by introductions and notes by distinguished scholars and contemporary authors, as well as up-to-date translations by award-winning translators.

Taschenbuch. Zustand: Neu. Neuware - The acclaimed Pelican Shakespeare series, now in a dazzling new series designWinner of the 2016 AIGA + Design Observer 50 Books | 50 Covers competitionGold Medal Winner of the 3x3 Illustration Annual No. 14This edition ofMacbethis edited with an introduction by series editor Stephen Orgel.and was recently repackaged with cover art by Manuja Waldia.Waldia received a Gold Medal from the Society of Illustrators for the Pelican Shakespeare series.Cover artist Manuja Waldia received a Gold Medal from the Society of Illustrators for the Pelican Shakespeare series. The legendary Pelican Shakespeare series features authoritative and meticulously researched texts paired with scholarship by renowned Shakespeareans. Each book includes an essay on the theatrical world of Shakespeare s time, an introduction to the individual play, and a detailed note on the text used. Updated by general editors Stephen Orgel and A. R. Braunmuller, these easy-to-read editions incorporate over thirty years of Shakespeare scholarship undertaken since the original series, edited by Alfred Harbage, appeared between 1956 and 1967. With stunning new covers, definitive texts, and illuminating essays, the Pelican Shakespeare will remain a valued resource for students, teachers, and theater professionals for many years to come.For more than seventy years, Penguin has been the leading publisher of classic literature in the English-speaking world. With more than 1,700 titles, Penguin Classics represents a global bookshelf of the best works throughout history and across genres and disciplines. Readers trust the series to provide authoritative texts enhanced by introductions and notes by distinguished scholars and contemporary authors, as well as up-to-date translations by award-winning translators.

Taschenbuch. Zustand: Neu. Neuware - Sue Grafton delivers an intensely gripping mystery based on an actual unsolved murder in this #1 New York Times bestseller featuring private investigator Kinsey Millhone.She was a 'Jane Doe,' an unidentified white female whose decomposed body was discovered near a quarry off California's Highway 1. The case fell to the Santa Teresa County Sheriff's Department, but the detectives had little to go on. The woman was young, her hands were bound with a length of wire, there were multiple stab wounds, and her throat had been slashed. After months of investigation, the murder remained unsolved.That was eighteen years ago. Now the two men who found the body are nearing the end of their careers in law enforcement-and they want one last shot at the case. Old and ill, they need someone to help with their legwork and they turn to Kinsey Millhone.Kinsey is intrigued by the cold case and agrees to take the job. But revisiting the past can be a dangerous business, and what begins with the pursuit of Jane Doe's real identity ends in a high-risk hunt for her killer.

Taschenbuch. Zustand: Neu. Neuware - In this #1 New York Times bestseller in Sue Grafton's Alphabet series, private investigator Kinsey Millhone has her hands full when a job that should be easy money takes a turn for the worse.Reba Lafferty was a daughter of privilege, the only child of an adoring father. Nord Lafferty was already in his fifties when Reba was born, and he could deny her nothing. Over the years, he quietly settled her many scrapes with the law, but wasn't there for her when she was convicted of embezzlement and sent to the California Institution for Women. Now, at thirty-two, she's about to be paroled, having served twenty-two months of a four-year sentence. Her father wants to be sure Reba stays straight, stays home and away from the drugs, the booze, and the gamblers.It seems a straightforward assignment for Kinsey: babysit Reba until she settles in, make sure she follows all the niceties of her parole. Maybe a week's work. Nothing untowardthe woman seems remorseful and friendly. And the money is good.But life is never that simple, and Reba is out of prison less than twenty-four hours when one of her old crowd comes circling round.

Taschenbuch. Zustand: Neu. Neuware - Sue Grafton ups the ante for private investigator Kinsey Millhone like never before in this 'taut, terrifying, transfixing'\* #1 New York Times bestselling mystery in the Alphabet series.Kinsey Millhone's elderly neighbor, Gus Vronsky, may have been the original inspiration for the term 'Grumpy Gus.' A miser and a hoarder, Gus is so crotchety that after he takes a bad fall, his only living relative is anxious to find someone to take care of him and get back home as soon as she can.To help, Kinsey runs a check on the applicant, Solana Rojas. Social security, driver's license, nursing certification: It all checks out. And it sounds like she did a good job for her former employers. So Kinsey gives her the thumbs-up, figuring Gus will be the ideal assignment for this diligent, experienced caregiver.And the real Solana Rojas was indeed an excellent caregiver. But the woman who has stolen her identity is not, and for her, Gus will be the ideal victim.'The best and strongest book in the series.Solana is one of the most evil, calculating characters Grafton has created.'-\*USA Today.

Taschenbuch. Zustand: Neu. Neuware - Private investigator Kinsey Millhone finds shocking connections between two seemingly unrelated deaths in this #1 New York Times bestselling mystery in the Alphabet series.The first victim is a local PI of suspect reputation, gunned down near the beach at Santa Teresa. The second is a John Doe found on the beach six weeks later with a slip of paper with private detective Kinsey Millhone's name and number in his pocket. Two seemingly unrelated deaths: one man murdered, the other apparently dead of natural causes.But as Kinsey digs deeper into the mystery of the John Doe, some very strange links begin to emerge. Not just between the two victims, but also to Kinsey's past. And before long Kinsey, through no fault of her own, is thoroughly compromised.

Taschenbuch. Zustand: Neu. Neuware - Sue Grafton takes the mystery genre to new heights with this twisting, complex #1 New York Times bestseller that draws private investigator Kinsey Millhone into a case shrouded in the sins of the past.Looking solemn, Michael Sutton arrives in Kinsey Millhone's office with a story to tell. When he was six, he says, he wandered into the woods and saw two men digging a hole. They claimed they were pirates, looking for buried treasure. Now, all these years later, the long-forgotten events have come back to him-and he has pieced them together with news reports from the time, becoming convinced that he witnesses the burial of a kidnapped child.Kinsey has nearly nothing to go on. Sutton doesn't even know where he was that day-and, she soon discovers, he has a history of what might generously be called an active imagination. Despite her doubts, Kinsey sets out to track down the so-called burial site. And what's found there pulls her into a hidden current of deceit stretching back more than twenty years.

Taschenbuch. Zustand: Neu. Neuware - DON'T MISS SEASON 2 OFMIDNIGHT, TEXAS, THE NBC PRIMETIME TELEVISION SERIES BASED ON THEBESTSELLING NOVELS!The #1 New York Times bestselling author of the Sookie Stackhouse novels returns to the one-stoplight town of Midnight, Texas, a place where no one is quite what they seem There is no such thing as bad publicity, except in Midnight, where the residents like to keep to themselves. When psychic Manfred Bernardo finds himself embroiled in a scandal and hounded by the press after one of his regular clients dies during a reading, he turns to enigmatic, beautiful, and dangerous Olivia Charity for help. Somehow he knows that the mysterious Olivia can get things back to normal. As normal as things get in Midnight.Includes an excerpt of Night Shift.

Taschenbuch. Zustand: Neu. Neuware - Don t miss the JOE PICKETT series now streaming on Paramount+In this New York Times bestseller, Wyoming game warden Joe Pickett is determined to find out who put his daughter s life in danger even if it kills him. Joe Pickett had good reason to dislike Dallas Cates, and now he has even more Joe s eighteen-year-old daughter, April, has run off with him. And then comes even worse news: She has been found in a ditch along the highway alive, but just barely, the victim of blunt force trauma. Cates denies having anything to do with it, but Joe knows in his gut who s responsible. What he doesn t know is the kind of danger he s about to encounter. Cates is bad enough, but Cates s family is like none Joe has ever met.

Taschenbuch. Zustand: Neu. Neuware - A spiderweb of dangerous relationships lies at the heart of this daring Kinsey Millhone mystery from #1 New York Times bestselling author Sue Grafton.Private detective Kinsey Millhone feels a bit out of place in any department store's lingerie section, but she's entirely in her element when she puts a stop to a brazen shoplifting spree. For her trouble she nearly gets run over in the parking lot by one of the fleeing thieves-and later learns that the one who didn't get away has been found dead in an apparent suicide. But Audrey Vance's grieving fiance suspects murder and hires Kinsey to investigate a case that will reveal a big story behind a small crime and lead her into a web that connects a shadowy 'private banker,' an angry trophy wife, a spoiled kid with a spiraling addiction, and a brutal killer without a conscience.

Taschenbuch. Zustand: Neu. Neuware - When it comes to parenting, sometimes you have to trust your gut.With her first book, It's OK Not to Share, Heather Shumaker overturned all the conventional rules of parenting with her 'renegade rules' for raising competent and compassionate kids. In It's Ok To Go Up the Slide, Shumaker takes on new hot-button issues with renegade rules such as: - Recess Is A Right - It's Ok Not To Kiss Grandma - Ban Homework in Elementary School - Safety Second - Don't Force Participation Shumaker also offers broader guidance on how parents can control their own fears and move from an overscheduled life to one of more free play. Parenting can too often be reduced to shuttling kids between enrichment classes, but Shumaker challenges parents to reevaluate how they're spending their precious family time. This book helps parents help their kids develop important life skills in an age-appropriate way. Most important, parents must model these skills, whether it's technology use, confronting conflict, or coping emotionally with setbacks. Sometimes being a good parent means breaking all the rules.

Buch. Zustand: Neu. Neuware - The New York Times bestseller from the author of The Order of Time and Reality Is Not What It Seems'One of the year's most entrancing books about science.'-The Wall Street Journal'Clear, elegant.a whirlwind tour of some of the biggest ideas in physics.'-The New York Times Book Review This playful, entertaining, and mind-bending introduction to modern physics briskly explains Einstein's general relativity, quantum mechanics, elementary particles, gravity, black holes, the complex architecture of the universe, and the role humans play in this weird and wonderful world. Carlo Rovelli, a renowned theoretical physicist, is a delightfully poetic and philosophical scientific guide. He takes us to the frontiers of our knowledge: to the most minute reaches of the fabric of space, back to the origins of the cosmos, and into the workings of our minds. The book celebrates the joy of discovery. 'Here, on the edge of what we know, in contact with the ocean of the unknown, shines the mystery and the beauty of the world,' Rovelli writes. 'And it's breathtaking.'.

Taschenbuch. Zustand: Neu. Neuware - Now a New York Times bestseller and from the author of The Psychopath Test, a captivating and brilliant exploration of one of our world's most underappreciated forces: shame. 'It's about the terror, isn't it ' 'The terror of what ' I said. 'The terror of being found out.' For the past three years, Jon Ronson has travelled the world meeting recipients of high-profile public shamings. The shamed are people like us - people who, say, made a joke on social media that came out badly, or made a mistake at work. Once their transgression is revealed, collective outrage circles with the force of a hurricane and the next thing they know they're being torn apart by an angry mob, jeered at, demonized, sometimes even fired from their job. A great renaissance of public shaming is sweeping our land. Justice has been democratized. The silent majority are getting a voice. But what are we doing with our voice We are mercilessly finding people's faults. We are defining the boundaries of normality by ruining the lives of those outside it. We are using shame as a form of social control. Simultaneously powerful and hilarious in the way only Jon Ronson can be, So You've Been Publicly Shamed is a deeply honest book about modern life, full of eye-opening truths about the escalating war on human flaws - and the very scary part we all play in it.

Taschenbuch. Zustand: Neu. Neuware - Big, beautiful, ambitious . . . It takes narrative magic to pull off such a loopy combination, and luckily, Reif Larsen has it to spare. His prose is addictive and enchanting. Los Angeles Times The moment just before Radar Radmanovic is born, the hospital s electricity fails. The delivery takes place in total darkness. Lights back on, everyone present sees a healthy baby boy with jet-black skin born to the stunned white parents. No one understands the uncanny electrical event or the unexpected skin color. A childbirth is an explosion, an ancient physician explains. Some shrapnel is inevitable, isn t it A kaleidoscopic novel both heartbreaking and dazzling, Reif Larsen s I Am Radar rapidly explodes outward from Radar s strange birth. In World War II Norway, a cadre of imprisoned schoolteachers founds a radical secret society that will hover on the margins of history for decades to come, performing acts of radical art and experimental science in the midst of conflict zones from embattled Bosnia to Khmer Rouge Cambodia and the contemporary Congo. All of these stories are linked by Radar now a gifted radio operator living in the New Jersey Meadowlands who struggles with love, a set of hapless parents, and a terrible medical affliction that he has only just begun to comprehend. Drawing on the furthest reaches of quantum physics, forgotten history, and mind-bending art, Larsen s I Am Radar is a triumph of storytelling at its most primal, elegant, and epic: a breathtaking journey through humanity s darkest hours, yet one that arrives at a place of shocking wonder and redemption.

Taschenbuch. Zustand: Neu. Neuware - Discover abstract painting with acrylics! 'If you approach your art with a playful attitude you will be more apt to keep making art, and the more art you make, the better your art will be.' --pg. 10 Like a diving board for creativity, Abstract Explorations in Acrylic Painting will help you plunge joyfully into artmaking. With the belief that an attitude of playfulness is key to artistic growth, award-winning acrylic artist Jo Toye leads you on an engaging workshop-style adventure filled with innovative techniques, inventive approaches and breakthrough results. Work Small. Start by discovering how working on a small canvas yields big payoffs. When you don't have anything to lose but a few minutes and a little piece of paper, you'll find that you paint more fearlessly, absorb new concepts faster and enjoy yourself more. Step-by-Step Instruction. Learn what tools Toye finds most useful in making art, along with 17 step-by-step demonstrations showing how to use them to best effect. Start-to-Finish Painting Projects. At the heart of the book, 8 start-to-finish painting projects put it all together. Discover fresh takes on stenciling, sponging, making and working with gesso. Use razor blades and applicator bottles to create distinctive linework. Achieve wonderfully original patterns using resist pens, mouth atomizers and India ink. Experiment with Clear Tar Gel, pour paint with pipettes, work over top a 'failed' painting.all yielding brilliantly original results. Heavily illustrated and filled with exciting ideas you won't find anywhere else, Abstract Explorations in Acrylic Painting will inspire you to paint, experiment, play.and come away with some of your best work yet!

Taschenbuch. Zustand: Neu. Neuware - Elegance at the tip of your needles!Cables and lace are special enough by themselves, but there is something graceful, even magical, about combining the two. Refined Knits concentrates on these two techniques, along with incredibly unique Aran Lace which combines the two, and the results are sure to impress. Enduring Cables: discover cable-work with interesting structure in its details Graceful Lace: explore the delicate sophistication of open-work Elegant Aran Lace: combine lace and cables in unexpected and stunning waysKnitwear designer Jennifer guides you through knitting these timeless, classic techniques, resulting in finished garments and accessories with a decidedly modern feel you'll treasure for years to come.

Taschenbuch. Zustand: Neu. Neuware - In a 'sexy, suspenseful read,' #1 New York Times bestselling author Nora Roberts delivers 'a slow-burning fuse of a plot that ultimately explodes in a nail-biting conclusion.'\* Shelby Foxworth lost her husband. Then she lost her illusions? The man who took her from Tennessee to an exclusive Philadelphia suburb left her in crippling debt. He was an adulterer and a liar, and when Shelby tracks down his safe-deposit box, she finds multiple IDs. The man she loved wasn't just dead. He never really existed. Shelby takes her three-year-old daughter and heads south to seek comfort in her hometown, where she meets someone new: Griff Lott, a successful contractor. But her husband had secrets she has yet to discover. Even in this small town, surrounded by loved ones, danger is closer than she knows-and threatens Griff, as well. And an attempted murder is only the beginning. \*Booklist (starred review).

Buch. Zustand: Neu. Neuware - 'I met last week with your leaders,' Ben began. 'I heard what they had to say. And you know, they make a good point.' He paused. Take charge, Ben, he told himself. Take control. He looked around the conference room. Take, take, take. Was that really what he was here to do With their acclaimed bestseller The Go-Giver, Bob Burg and John David Mann proved that a heartfelt parable could also express a powerful idea. In The Go-Giver Leader (originally published as It's Not About You), they offer an equally compelling tale about a struggling small business and the ambitious young executive trying to lead them to a crucial decision.Allen & Augustine has manufactured high-quality chairs for decades. Its people take pride in their work and feel loyal to their owners and management team. But this revered company is now at a crossroads, hurt by a tough economy, foreign competition, and a cash crunch. The air is filled with the scent of uncertainty, anxiety, perhaps even panic.Into this setting enters Ben, who's been assigned by a larger firm to promote a merger that will rescue Allen & Augustine. Ben's facts are undeniable: the chair maker can either merge and modernize or go bankrupt and vanish. So why can't he persuade anyone to buy in, from the CEO on down Will Ben find a way to sway the employee shareholders before the climactic vote And can Allen & Augustine survive without losing its soul The answers may surprise you as you follow Ben on his journey to understanding that the path to genuine influence lies less in taking leadership than in giving it.This revised and updated edition includes a new introduction, a discussion guide, and a Q&A with the authors.

Taschenbuch. Zustand: Neu. Neuware - The definitive translation by Dick Davis of the great national epic of Iran now newly revised and expanded to be the most complete English-language editionA Penguin Classic Dick Davis our pre-eminent translator from the Persian (The Washington Post) has revised and expanded his acclaimed translation of Ferdowsi s masterpiece, adding more than 100 pages of newly translated text. Davis s elegant combination of prose and verse allows the poetry of the Shahnameh to sing its own tales directly, interspersed sparingly with clearly marked explanations to ease along modern readers. Originally composed for the Samanid princes of Khorasan in the tenth century, the Shahnameh is among the greatest works of world literature. This prodigious narrative tells the story of pre-Islamic Persia, from the mythical creation of the world and the dawn of Persian civilization through the seventh-century Arab conquest. The stories of the Shahnameh are deeply embedded in Persian culture and beyond, as attested by their appearance in such works as The Kite Runner and the love poems of Rumi and Hafez. For more than sixty-five years, Penguin has been the leading publisher of classic literature in the English-speaking world. With more than 1,500titles, Penguin Classics represents a global bookshelf of the best works throughout history and across genres and disciplines. Readers trust theseries to provide authoritative texts enhanced by introductions and notes by distinguished scholars and contemporary authors, as well as up-to-datetranslations by award-winning translators.

Buch. Zustand: Neu. Neuware - The author of Your Short Game Solution presents his Tour-proven putting-improvement system that can work with any stroke. In a follow-up to the industry-acclaimed Your Short Game Solution (2015), James Sieckmann presents a no-nonsense plan to making more putts. Most putting manuals focus on hard-set mechanics that even the top putters on Tour fail to achieve. According to Sieckmann, you can score even if your mechanics are flawed as long as you master four essential skills: 1) choosing the correct line; 2) starting your ball on that line; 3) matching the line with appropriate speed; and 4) believing completely in yourself and in your training. Borrowing from the same playbook he uses with his Tour clients, Sieckmann outlines a step-by-step process for perfecting these skills, which automatically boost performance.

Buch. Zustand: Neu. Neuware - 'No other medium is as magical and enjoyable as watercolor.' So says artist and author Michael Reardon. In Watercolor Techniques: Painting Light and Color in Landscapes and Cityscapes, Reardon covers it all, from answers to beginners' most vexing problems (What is the proper ratio of pigment and water How do I lay down an even wash Why do my paintings look so washed out ) to understanding the trifecta of perspective, value, and color. He shows how to paint whites that sparkle and shadows that glow and how to conjure the atmosphere of a particular place and time. Painters of all skill levels will see--and feel--the difference in their work. Packed with expert advice for infusing scenes with light and color Includes special tips and techniques for painting architectural subjects Illustrated with inspiring paintings of scenes from around the world 8 start-to-finish demonstrations show key concepts in action'Light, as it glances off a facade, glimmers off the water or gleams off polished marble, is always inspiring. Color, with its infinite array of hues, is always irresistible. Searching for ways to make them harmonize and tell a story can last a lifetime.'.

Buch. Zustand: Neu. Neuware - Haters are not your problem. . . . Ignoring them is. Eighty percent of companies say they deliver outstanding customer service, but only 8 percent of their customers agree. This book will help you close that gap by reconfiguring your customer service to deliver knockout experiences. The near-universal adoption of smartphones and social media has fundamentally altered the science of complaints. Critics ('haters') can now express their displeasure faster and more publicly than ever. These trends have resulted in an overall increase in complaints and a belief by many businesses that they have to 'pick their spots' when choosing to answer criticisms. Bestselling author Jay Baer shows why that approach is a major mistake. Based on an extensive proprietary study of how, where, and why we complain, Hug Your Haters proves that there are two types of complainers, each with very different motivations: Offstage haters. These people simply want solutions to their problems. They complain via legacy channels where the likelihood of a response is highest-phone, e-mail, and company websites. Offstage haters don't care if anyone else finds out, as long as they get answers. Onstage haters. These people are often disappointed by a substandard interaction via traditional channels, so they turn to indirect venues, such as social media, online review sites, and discussion boards. Onstage haters want more than solutions-they want an audience to share their righteous indignation. Hug Your Haters shows exactly how to deal with both groups, drawing on meticulously researched case studies from businesses of all types and sizes from around the world. It includes specific playbooks and formulas as well as a fold-out poster of 'the Hatrix,' which summarizes the best strategies for different situations. The book is also filled with poignant and hilarious examples of haters gone wild, and companies gone crazy, as well as inspirational stories of companies responding with speed, compassion, and humanity. Whether you work for a mom-and-pop store or a global brand, you will have haters-and you can't afford to ignore them. Baer's insights and tactics will teach you how to embrace complaints, put haters to work for you, and turn bad news into good outcomes.