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Zustand: Very Good. Item in very good condition! Textbooks may not include supplemental items i.e. CDs, access codes etc.

Zustand: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc.

Zustand: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc.

Zustand: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc.

Paperback. Zustand: Very Good.

Paperback. Zustand: Very Good.

Paperback. Zustand: Good.

Paperback. Zustand: Fair.

Paperback. Zustand: Good.

Paperback. Zustand: Very Good. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.

Paperback. Zustand: Good.

Paperback. Zustand: Fair. The item might be beaten up but readable. May contain markings or highlighting, as well as stains, bent corners, or any other major defect, but the text is not obscured in any way.

Paperback. Zustand: Fair. 13th. The item might be beaten up but readable. May contain markings or highlighting, as well as stains, bent corners, or any other major defect, but the text is not obscured in any way.

Paperback. Zustand: Very Good. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.

Paperback. Zustand: Very Good. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.

Paperback. Zustand: Very Good. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.

Paperback. Zustand: Very Good.

Paperback. Zustand: Good. A real-world, plain-language how-to guide for delivering amazing customer service to customers and end-users.Now in its third edition, The Compassionate Geek is the definitive guide for delivering amazing customer service to customers and end-users. Filled with practical tips, best practices and real-world techniques, The Compassionate Geek is a quick read with equally fast results. Each chapter contains a reflection and discussion section to help improve customer service skills. Inside are lots of personal stories and examples of mistakes made and lessons learned in addition to an entire chapter on overcoming personal and professional obstacles. All of the information is presented in a straightforward style that can be understood and used right away. There's nothing frou-frou, just down-to-earth tips and technical support best practices learned from years of working with technical staff and demanding customers and end-users.Here's what you'll find: The four intrinsic qualities of great customer service providersCustomer service tips on how to say no without alienating your customer or end userBest practices for communicating with email, including examplesBest practices for communicating using chat and textingTen tips for being a good listenerTwo practical ways to keep your emotions in check using emotional intelligence (eq) techniquesA six-step flow chart for handling customer and end user callsCustomer service skills to use when the customer or end user is wrongHow to work with the different generations in the workplaceMotivational stories of human triumph with reflection and discussion questionsTechniques for overcoming personal and professional obstaclesAll of the information is presented in a straightforward style that you can understand and use right away. There's nothing foo-foo, just down-to-earth tips and technical support best practices learned from years of working with technical staff and demanding customers and end users.…

Zustand: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc.

Paperback. Zustand: Very Good. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.

Paperback. Zustand: Fair.

Paperback. Zustand: Good.

Paperback. Zustand: Very Good.

Paperback. Zustand: Very Good. First Edition. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.

Paperback. Zustand: Good. Arguing? Complaining? Nagging? Bargaining? Giving up? Bending rules? Begging? You need this book. In our most critical job, we often find ourselves in loops of negativity when it comes to parenting our intensely wonderful, but often challenging, children. Using the three stands of Howard Glasser's Nurtured Heart Approach(R), Tammy (Small) Fisher tackles common parenting dilemmas with the lens focused on children's good choices, empowering parents to let go of ineffective habits of interaction and rediscover their own gifts and those of their children.…

Paperback. Zustand: Very Good. Arguing? Complaining? Nagging? Bargaining? Giving up? Bending rules? Begging? You need this book. In our most critical job, we often find ourselves in loops of negativity when it comes to parenting our intensely wonderful, but often challenging, children. Using the three stands of Howard Glasser's Nurtured Heart Approach(R), Tammy (Small) Fisher tackles common parenting dilemmas with the lens focused on children's good choices, empowering parents to let go of ineffective habits of interaction and rediscover their own gifts and those of their children.…

Paperback. Zustand: Very Good. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.

Paperback. Zustand: Very Good. 5th. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.

Paperback. Zustand: Very Good. Practical guidance how to prepare for and meet with elected officials and staff, how to write effective letters and emails to elected officials, strategies for influencing legislators face-to-face, best practices for communicating with Congress and state legislatures, and how to write persuasive "letters to the editor".This book is one part research studies, one part interviews and focus groups, and one part experience. It uses available research on Congress and its decision making. Dozens of elected officials, including members of Congress, and their staff agreed to off-the-record interviews and discussed the factors that contribute to their decision-making process. …

Paperback. Zustand: Good. Practical guidance how to prepare for and meet with elected officials and staff, how to write effective letters and emails to elected officials, strategies for influencing legislators face-to-face, best practices for communicating with Congress and state legislatures, and how to write persuasive "letters to the editor".This book is one part research studies, one part interviews and focus groups, and one part experience. It uses available research on Congress and its decision making. Dozens of elected officials, including members of Congress, and their staff agreed to off-the-record interviews and discussed the factors that contribute to their decision-making process.…