John wiley sons chichester (Mehr als 1.100 Ergebnisse)

Paperback. Zustand: Very Good. Considered to have been the most beautiful princess in Europe, capable of arousing 'profane passions', Elisabeth of Hesse and by Rhine, or 'Ella' as she was known, was a granddaughter of Queen Victoria and the daughter of Princess Alice of Great Britain and Grand Duke Louis of Hesse. A privileged, happy Victorian childhood was touched by tragedy not only with the early deaths of her youngest brother and sister but also that of her young mother. Close to Queen Victoria, Ella spent some of her happiest times in Britain. At 20, however, much against the wishes of her grandmother, who despised everything Russian, Ella became engaged to Grand Duke Serge Alexandrovich, the authoritarian younger brother of Tsar Alexander III. It was at their wedding that her younger sister, Alix, formed a love match with the future Tsar Nicholas II; an event which not only sealed the fate of both sisters, but that of the Imperial House of Romanov. But for these two marriages, the history of Russia might have been very different. With the assassination of her husband, Ella renounced society and, against considerable opposition, founded the first religious Order of its kind in Russia, working for the poor and destitute of Moscow. Though loved for her charitable works and pionerering achievements, Ella, like Nicholas, Alexandra, and fourteen members of their family, met a brutal death at the hands of the Bolsheviks. At the height of the Russian Revolution, she was taken captive to Siberia where, having been clubbed with rifle butts, she was hurled alive into a disused mineshaft and left to die of her injuries. Later retrieved, her incorrupt body was eventually laid to rest on the Mount of Olives. She was subsequently canonized by the Russian Orthodox Church as the Holy Imperial Martyr Saint Elisabeth Romanova. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.…

Paperback. Zustand: Very Good. In today's time-pressured, cost-conscious global business environment, tight project deadlines and stringent expectations are the norm. Project Management For Dummies shows business professionals what works and what doesn't by examining the field's best practices. You can learn how to organise, estimate, and schedule projects more efficiently. Discover how to manage deliverables, issue changes, assess risks, maintain communications, and live up to expectations by making the most of the latest technology and software and by avoiding common problems that can trip up even the best project managers. This adaptation includes: The latest methods to manage resources and stay on track and within budget Coverage for dealing with the pros and cons of virtual teams Tips and information on setting realistic expectations and meeting everyone's needs Methods and strategies to get tasks done with minimal staff Tips and advice for motivating a project team The latest concepts and fundamentals behind best-practice project management techniques The mindset and skill set of today's most effective project managers-what it really takes to guarantee a successful project Information on how to involve project audiences by conducting a Stakeholder Analysis Trends and tough project types Assessment tools to determine strengths and weaknesses for everything from choosing software to selecting a project team Tactics for team motivation and the hottest risk management strategies. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.…

Paperback. Zustand: Very Good. This textbook on stratigraphy takes the student from the basic tools used by geologists to reconstruct Earth history, through to the pattern of global environmental change which has taken place since the formation of the Earth some 4,600 million years ago. The first section examines the methods used to establish, date and interpret sequences of rocks as the products of a series of events in the Earth's history. The second section presents the results obtained to show the way in which the Earth's global environment has changed through geological time. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.…

Paperback. Zustand: Very Good. This brand new edition of the classic introduction to social psychology - the first to be written from a European perspective - has been given a new lease of life. While maintaining its European heritage and comprehensive coverage of the area, the book has been revamped across the board. * Changes to the fourth edition include improved accessibility to students thanks to improved illustrations, more use of colour, and a wider, more approachable format. * Fully integrated, cohesive and uniform chapters, ensured by a rigorous editorial process. * More consistency and conciseness in writing style, structure and coverage. * A host of useful, state-of-the-art pedagogical features that catch the imagination. * A full range of instructor support via the book's accompanying website. * New chapters brought in to reflect changes in the discipline, including first-time coverage of qualitative research. * An even fuller European treatment of the topic, with contributions from social psychologists from across the continent. Combining its traditional academic rigour with a contemporary level of cohesion, accessibility, pedagogy and instructor support, the fourth edition of Introduction to Social Psychology provides the definitive European treatment of social psychology. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.…

Paperback. Zustand: Very Good. A guide to more precise identification and intervention with emotionally abused children. Author explores the concept of a damaged child, making it more explicit, more precise. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.…

Paperback. Zustand: Very Good. Having trouble putting down your Nikon D80 long enough to read the manual? Slip this convenient, fullcolor guide into your camera bag instead. Youll find big, clear color photos to help you identify the cameras many controls, complete information on using each button and dial, and breathtaking examples of the results. Then discover stepbystep recipes for shooting terrific photos in more than 15 specific situations. This indispensable guide is like having a personal photographic assistant. Testdrive your Nikon D80 with a Quick Tour.Learn to efficiently operate all your cameras controls.Review photographic basics like exposure, lighting, and composition.Explore different types of lenses.Discover the appropriate lens, ISO setting, aperture or mode, shutter speed, and lighting for a variety of subjects and situations.Get expert tips on downloading and editing your photos. Order today so youll have this goanywhere guide along wherever you go. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.…

Paperback. Zustand: Very Good. "We all have aspects of ourselves that we would like to change, but many of us believe that a leopard can't change its spots - if that's you, stop there! "Cognitive Behavioural Therapy for Dummies" will help identify unhealthy modes of thinking - such as "a leopard can't change it's spots"! - that have been holding you back from the changes you want. CBT can help whether you're seeking to overcome anxiety and depression, boost self-esteem, lose weight, beat addiction or simply improve your outlook in your professional and personal life.". The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.…

Paperback. Zustand: Very Good. Dyslexia is a sensitive issue that can be difficult to identify and understand, and even trickier to cope with - but it needn't be something you or your child have to go through alone. Suitable for anxious parents, curious youngsters and adult sufferers alike, this book offers friendly, down-to-earth advice on recognising the signs and symptoms of dyslexia and understanding the best management methods and avenues of support. Understanding & Managing Dyslexia For Dummies covers:* Figuring Out What Dyslexia Is All About* Determining When to Get a Diagnosis* Exploring Your Options for Schools and Programmes* Taking Part in Your Child's Teaching Programme* Moving Beyond the Childhood Years About the author Katrina Cochrane began working for Dyslexia Action in 1999 and now delivers courses in dyslexia training and assesses and teaches both children and adults with dyslexia. Tracey Wood is a children's reading specialist, and the author of several For Dummies books. She has a Masters Degree in Education. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.…

Paperback. Zustand: Very Good. This leading child development text has been widely acclaimed for its international coverage and its rigorous research-based approach. It begins by introducing the ways in which psychologists study developmental processes before going on to consider all major aspects of development from conception through to adolescence. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.…

Paperback. Zustand: Very Good. This book provides easy to understand, step-by-step instructions and diagrams showing how to use Adobe Illustrator to create flat drawings, working drawings and storyboards for the fashion industry. Hand drawings are no longer good enough for an industry which demands increased productivity, profitability and accuracy. Adobe Illustrator enables the user to create clear and detailed drawings that satisfy the industry's needs. Adobe Illustrator has become the industry standard, taking over from other software packages. Although Adobe Illustrator is a powerful CAD program, it is difficult to grasp quickly. This book provides the building blocks which enable fashion students and designers to get started quickly while learning the more sophisticated facilities as they become more fluent. Here they are shown simply, concisely and in a highly practical way all that new users need to know to begin to create acceptable work. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.…

Paperback. Zustand: Very Good. The latest edition of the bestselling guide to getting started with a laptop No one knows computers like veteran author Dan Gookin. With this new edition of his bestseller, he shares his wealth of knowledge and once again finesses even the most complex of topics and presents it in such a way that makes it simple, entertaining, and easy to understand. You'll explore the latest hardware and technology updates and delve into the most updated information on Windows 7. You'll review the many issues that are unique to laptops, including synchronizing with the desktop, coordinating e-mail between two machines, working on the road, and more. Beloved and popular author Dan Gookin returns with a new edition that makes understanding laptops simpler than you ever thought possible Shares the latest information concerning laptops: new technology, current processors available, and steps to update memory and hard drive capabilities Includes coverage of connectivity between a laptop and desktop, interfaces between laptops, add-ons, networking procedures, and more Reviews the perks of newer laptops, including larger displays, longer battery power, and speeds equal to desktops to name a few Examines the benefits of mobility for students, employees, and anyone who needs to work on the go This fun and friendly guide will get you up and running with your laptop in no time! The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.…

Paperback. Zustand: Very Good. A practical, step-by-step guide to Maya 2012 This book is the ideal primer to getting started with Maya, the premier 3D animation and effects software used in movies, visual effects, games, cartoons, short films, and commercials. You'll learn the Maya interface and the basics of modeling, texturing, animating, and visual effects. Professional visual effects artist and instructor Dariush Derakhshani explains the nuances of the complex software, while creative tutorials offer realistic, professional challenges for those new to 3D. You'll be up and running in no time with the world's most popular professional 3D software application. * Provides a thorough, step-by-step introduction to Maya 2012 * Explains the core concepts of CG and working in 3D * Covers modeling, rigging, HDRI lighting, mental ray rendering, and more * Concepts are reinforced with tutorials that offer realistic challenges and clear explanations * Color insert provides real-world examples from talented beginning Maya users Build your Maya and animation skills from the ground up with this practical, thorough guide. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.…

Paperback. Zustand: Very Good. Your Canon EOS Rebel XS/1000D is small, lightweight, and packed with power and versatility. This handy, portable guide helps you take full advantage of Live View shooting, in-camera Canon EX SpeedLite control, intuitive, large-text menus, and all the controls. It offers innovative ideas and fresh thoughts to help you capture images that reflect your personal creative vision, plus advice on setting up your camera for your shooting style; using Canon's Picture Styles to manage color, contrast, and sharpness; and capturing outstanding action, wildlife, portrait, travel, nighttime, and macro shots. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.…

Paperback. Zustand: Very Good. Photoshop(r): Top 100 Simplified Tips & Tricks provides adventurous Photoshop users with a visual reference on how to use the bells and whistles found in the latest version of Photoshop. Broken out in 10 chapters, with 10 tasks per chapter, Photoshop(r): Top 100 Simplified Tips & Tricks covers 100 cool and useful tips and tricks that can be performed in the newest release of Photoshop. Full-color screen shots and numbered, step-by-step instructions show you how to take their Photoshop skills to new heights. Order the latest edition today and make your pictures pop. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.…

Paperback. Zustand: Very Good. Knit neat items inspired by sassy roller derby girls with the thirty hip knitting patterns that you will find in Knockdown Knits: 30 Projects from the Roller Derby Track . Roller derby, with its cheeky players, fast-paced jams, heart-stopping pileups, and rowdy, raucous atmosphere, is just as hot as the designs in this unconventional book. The Naptown Roller Girls of Indianapolis, Indiana, share the patterns they use when they're knitting in the off-time. On skates, they're hell on wheels; in their spare time, they've discovered that knitting is a relaxing, creative outlet. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. …

Paperback. Zustand: Very Good. The book pet lovers have been waiting for: professional advice on pet photography Every pet parent knows how difficult it is to get that calendar-quality photo of a beloved cat or dog. This guide to pet photography is long overdue! Pet lovers will find terrific tips to help them capture their pets? personalities in photos, while professional photographers who want to extend their business opportunities will value advice on the unique challenges of working with animals and creating the portraits their clients want. * With pet owners comprising more than 62 percent of Americans, there is an eager amateur market for a book that reveals how to get great photos of those furry family members * Zeroes in on pet photography as a growing specialty among professional photographers, and this book offers advice for creating great pet portraits as well as tips on working with animals and their owners * Explains how to capture expressions, avoid spooky eyes, edit for better images, work with multiple animals, and much more As the first serious guide to pet photography on the market, Beautiful Beasties has what pet parents and professional photographers need to capture memorable pet photos. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.…

Paperback. Zustand: Very Good. This update of the successful first edition offers tools and methods for effectively thinking through the consequences of a given action before making major decisions. Managers will not only gain an understanding of effective tools and methodologies for modelling in decision making, but also come to understand how modelling functions alongside intuition,vision, and leadership. This is an invaluable guide to using modelling to explore potential scenarios and make the right business decision. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.…

Paperback. Zustand: Very Good. "Understanding Environmental Issues" asks: What is meant by the term "environment"?; Why are environmental questions so pressing?; and How can we make sense of environmental issues? The book begins with an investigation of an estuary and touches upon the issues of sea level change, over fishing, nuclear waste disposal, and management of biodiversity. Subsequent chapters take the topic of species extinction to introduce the concepts of time/space, values/power/action, and risk/uncertainty. It is part of the "OU Wiley Environment Series". The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.…

Paperback. Zustand: Very Good. Google SketchUp for Site Design illustrates a holistic approach to SketchUp: how it works and more importantly, what to do with it. Filled with tutorials from front to back, the book focuses on the start and completion of projects that include rich detail and expression. Each part and chapter of the book builds on the previous chapters and tutorial. You will learn how to approach modeling site plans, buildings and site elements: from modeling each of these exterior environment elements to piecing them together to generate a singular and expressive model. The book culminates with tutorials demonstrating effective and simple ways to include grades and terrain using the Sandbox tools and how best to integrate the entire approach with AutoCAD and SketchUp. Also included are links to supplemental on-line resources such as YouTube tutorials and free tutorial and example models from 3D Warehouse. The book is useful for all SketchUp proficiency levels including beginners, hobbyists, and professionals. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.…

Paperback. Zustand: Very Good. If you're just beginning to dive into the world of 3D, this is the book for you." - Animation Magazine The Academy Award(r) winning Maya(r) 3D animation and effects software is the first choice of film and video artists, game developers, and 3D design professionals. Discover how to build, render, and animate your own digital models and scenes, and begin to develop professional-level Maya skills with the latest edition of this popular bestseller. Starting with the basics, the book builds from the ground up, combining straightforward text with practical examples that make it fun and easy to learn Maya's core features while introducing new Maya 8 elements such as improved polygon tools and enhanced rendering with mental ray. Clear-cut, engaging lessons let you experiment using the wealth of files provided on the CD-ROM. You'll also find an abundance of instructional and inspirational Maya creations in the full-color insert. The accompanying CD-ROMs images, movies, and scene files let you view material from the book right on your own computer. Tackle all-new rendering and dynamics tutorials and much more. The CD includes Maya Personal Learning Edition software. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. …

Paperback. Zustand: Very Good. With the growing business industry there is a large demand for greater speed and quality, for projects of all natures in both small and large businesses. Lean Six Sigma is the result of the combination of the two best-known improvement methods: Six Sigma (making work better, of higher quality) and Lean (making work faster, more efficient). Lean Six Sigma For Dummies outlines they key concepts in plain English, and shows you how to use the right tools, in the right place, and in the right way, not just in improvement and design projects, but also in your day-to-day activities. It shows you how to ensure the key principles and concepts of Lean Six Sigma become a natural part of how you do things so you can get the best out of your business and accomplish your goals better, faster and cheaper. About the author John Morgan has been a Director of Catalyst Consulting, Europe's leading provider of lean Six Sigma solutions for 10 years. Martin Brenig-Jones is also a Director at Catalyst Consulting. He is an expert in Quality and Change Management and has worked in the field for 16 years. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.…

Paperback. Zustand: Very Good. A simple, straightforward guide to the fundamentals of technical analysis Technical analysis is a collection of techniques designed to help people make trading decisions. Technical Analysis For Dummies, 2nd Edition explains the basic principles and shows you how to apply these principles in an approachable and non-intimidating way. Since the publication of the first edition of Technical Analysis For Dummies , readers have been faced with many changes to the investment landscape, such as new interest rates, looming bank crises, and adjusting market climates. This updated edition includes information on the new indicators, hands-on applications for real-world situations, as well as practical examples that reflect today's financial atmosphere. Determine how markets are performing and make decisions using real data Spot investment trends and turning points Improve your profits and your portfolio performance With straightforward coverage of concepts and execution, Technical Analysis For Dummies shows you how to make better trading decisions in no time. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.…

Paperback. Zustand: Very Good. Are you thinking of getting started in home recording? Do you want to know the latest home recording technologies? Home Recording For Musicians For Dummies will get you recording music at home in no time. It shows you how to set up a home studio, record and edit your music, master it, and even distribute your songs. With this guide, you'll learn how to compare studio-in-a-box, computer-based, and stand-alone recording systems and choose what you need. You'll gain the skills to manage your sound, take full advantage of MIDI, mike common instruments, do overdubs and replace missed notes, understand the mastering process, and prepare your music for duplication. You'll also discover how to:* Put together all the things your home recording studio should have* Perform multitrack recording and venture into MIDI sequencing* Clean up your tracks by becoming an expert at mixing and editing* Choose the gear that suits your project* Add computers and software to your recording tools* Set up microphones and connect electronic instruments* Edit tracks, mix, master, and distribute your songs* Work with MIDI and electronic instruments* Get the most from guitars, horns, pianos, and vocals* Enhance your sound with professional editing tips Whether you're a beginning musician or a pro, Home Recording For Musicians For Dummies teaches you home recording basics so you can begin recording music at home and create great CDs. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.…

Paperback. Zustand: Very Good. Real world research is a common responsibility of professionals and practitioners in a wide range of both public and private settings. These include teachers, social workers and health service professionals, managers and specialists in business, architects, designers, criminologists and accountants among many others. Real World Research provides a clear route-map of the various steps needed to carry out a piece of applied research to a high professional standard. It is accessible to those without a social science background while providing rigorous and fully up-to-date coverage of contemporary issues and debates. It brings together materials and approaches from different social science disciplines, seeing value in both quantitative and qualitative approaches, as well as their combination in mixed-method designs. Updated throughout, the third edition includes: * A brand new chapter on multi-strategy designs * Increased coverage of ethical issues * A chapter on writing a project proposal * Discussion of internet-based research - both as a research tool and as a subject for research * Coverage of evidence-based approaches - seeking to present a balanced assessment of their value Colin Robson's bestselling textbook is essential reading for many higher education courses, at both undergraduate, taught postgraduate and doctoral level, as well as practitioners and others carrying out a research project as part of their job. A very extensive website, which is closely keyed in to the text, provides additional resources including copious examples of research and further discussion of research issues, links to other useful resources and selected journal articles, annotated lists of further reading and an extensive set of PowerPoint slides. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. …

Paperback. Zustand: Very Good. Experienced readers of Warren Buffett's letters to the shareholders of Berkshire Hathaway Inc. have gained an enormously valuable informal education. The letters distill in plain words all the basic principles of sound business practices. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.…

Paperback. Zustand: Very Good. A complete how-to from two of the world's top bloggers Thousands of aspiring bloggers launch new blogs every day, hoping to boost their income. Without solid advice from experts, most will fail. This bestselling guide, now fully revised with new and updated tips and tricks from two of the world's most successful bloggers, provides the step-by-step information bloggers need to turn their hobby into an income source or a fulltime career.* Earning a solid income from blogging is possible, but tricky; this book details proven techniques and gives aspiring bloggers the tools to succeed* Even novices will learn to choose a blog topic, analyze the market, set up a blog, promote it, and earn revenue* Offers solid, step-by-step instruction on how bloggers make money, why niches matter, how to use essential blogging tools and take advantage of social media and content aggregators, what a successful blog post should include, how to optimize advertising, and much more Written by two fulltime professional bloggers, the updated edition of ProBlogger tells you exactly how to launch and maintain a blog that makes money. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.…

Paperback. Zustand: Very Good. This book considers the topic of achieving value from IT from both theoretical and practical perspectives. It is based on extensive research which produced a comprehensive understanding and analysis of the issues involved and innovative new approaches that addressed those issues plus considerable practical application, in a wide range of organisations of the ideas, processes, tools and techniques that were developed. The book describes how IS/IT investments can be aligned accurately with organisational strategy and how the approach and 'tool kit' can be used by business managers and IS/IT specialists to identify the benefits available from different types of investments in a variety of organisational contexts. It describes how business cases can be developed that enable the benefits to be planned for and then realised through techniques and processes that overcome the organisational barriers that often prevent successful implementation.It also considers the strengths and limitations of existing methods, and shows how the approach can be integrated with best practice in the areas of project and change programme management. The book concludes by explaining how the key concepts in the approach have been extended and adapted to improve strategy development and decision making as well as an organisation's ability to implement its strategy successfully. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.…

Paperback. Zustand: Very Good. Cognitive-analytic therapy (CAT), is an integrated model for understanding neurotic and personality disorders and for conducting psychotherapy. It could be described as the application of psychoanalytic understanding and of some psychoanalytic techniques within a framework, and with additional treatment methods derived from cognitive psychology and psychotherapy. This book is a guide to the use of CAT in clinical work, and also addresses the underlying theoretical issues. The ideas and methods are illustrated with a large amount of case description, with writing from therapists and patients, and with some directly recorded material from sessions. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.…

Paperback. Zustand: Very Good. In today's global recession, strong management of firms and organizations are of the utmost importance. Best-selling Economics of Strategy focuses on the key economic concepts students must master in order to develop a sound business strategy. Bringing economic theory and strategic analysis to life in an engaging and uniquely modern way, Besanko et al. have collaborated for over 15 years to build an introductory business course that combines basic concepts from economic theory of the firm and industrial organization with ideas from modern strategy literature. The newly revised 5 th edition offers more real-world applications to make materials studied in undergraduate Managerial Economics, Business Strategy, and Industrial Organization courses relevant . Armed with general principles, today's students-tomorrow's future managers-will be prepared to adjust their firms' business strategies to the demands of the ever-changing environment. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.…

Paperback. Zustand: Very Good. A completely revised and updated edition of an established and respected text, this is a concise and accessible review of the thoughts and methods which relate to undertaking research, and evaluating research and clinical treatment. Written with the scientist-practitioner in mind, this text presents research methods and clinical treatment with a strong emphasis placed on the evaluation of research, which is so important to evidence based practice. Research Methods in Clinical Psychology covers the essential aspects of training courses for new clinical psychologists, but will also be invaluable for practising clinicians updating their qualifications. Features to aid teaching and learning include: ? Case studies ? Chapter summaries ? Annotated further reading ? Glossary of key terms ? Web based extra material for seminars, practise evaluation, etc. PARTIAL TABLE OF CONTENTS: PERSPECTIVES ON RESEARCH; DOING THE GROUNDWORK; FOUNDATIONS OF MEASUREMENT; FOUNDATIONS OF QUALITATIVE METHODS; SELF-REPORT METHODS; OBSERVATIONS; FOUNDATIONS OF DESIGN; SMALL-N DESIGNS; THE PARTICIPANTS: SAMPLING AND ETHICS; SERVICE EVALUATION RESEARCH; ANALYSIS AND INTERPRETATION; CONCLUSION: EVALUATING AND USING RESEARCH. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.…