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Verlag: Greenleaf Book Group LLC, United States, Austin, 2011
ISBN 10: 1608321061ISBN 13: 9781608321063
Anbieter: WorldofBooks, Goring-By-Sea, WS, Vereinigtes Königreich
Buch
Paperback. Zustand: Good. What is the amazement revolution? It is the culture that can drive any organisation -- from one employee to tens of thousands -- to focus completely on delivering an amazing customer-service experience. In this sequel to the Wall Street Journal best-selling book "The Cult of the Customer", Shep Hyken shares seven powerful strategies that any organisation can implement to create greater customer and employee loyalty. In a tough, competitive, and price-sensitive economy, customer service is one of the most essential tools to separate your business from the competition. These strategies work, as evidenced by the more than seventy case studies and examples that Hyken shares throughout the book. These examples provide dozens of lessons that can and should be implemented immediately. Corporate and industry clients from all over the world have tapped into the expertise of Shep Hyken. His client list is a who's who in the business world. As an author and speaker, Hyken is known for his simple and direct strategies that help his clients build successful, customer-focused organisations. The book has been read but remains in clean condition. All pages are intact and the cover is intact. Some minor wear to the spine.
Verlag: Greenleaf Book Group LLC, United States, Austin, 2013
ISBN 10: 1608324222ISBN 13: 9781608324224
Anbieter: WorldofBooks, Goring-By-Sea, WS, Vereinigtes Königreich
Buch
Paperback. Zustand: Very Good. Not Business as Usual In the current business climate of distrust, cynicism, and fear, Scott Weiss offers a radical challenge to those of us who lead others. His call for authentic leadership means dropping the mask of the Executive Persona as well as the camouflage and doubletalk of traditional corporate communications. It demands an end to our self-deceptions and the deception of others in the name of business as usual. Those who are brave enough to accept his DARE will discover.; More loyal, satisfied clients and customers; Reduced turnover and more; engaged employees; A more creative, innovative, and collaborative workplace; Less personal conflict and more genuine relationships; The passion to thrive, not just survive, in our professions A courageous book that calls on leaders themselves to step up and make the changes that will rebuild trust and restore business integrity for customers, employees, and the global public. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.
Verlag: Greenleaf Book Group LLC, United States, Austin, 2010
ISBN 10: 1608320367ISBN 13: 9781608320363
Anbieter: WorldofBooks, Goring-By-Sea, WS, Vereinigtes Königreich
Buch
Paperback. Zustand: Very Good. This book shows experienced presenters how to transform boring monologues into scintillating dialogues by employing simple yet powerful presentation techniques. Features: 90-plus practical techniques for engaging and interacting with an audience. Drawing from her extensive experience as a nationally recognised speaker, the author gives readers tips that apply to any presenter. Readers will be amazed at their ability to attract, involve, and inspire by incorporating just a few of the author's suggestions; A proven methodology for upgrading any presentation. By taking a collaborative approach to the communication process, the author shows the reader how to care, connect, and converse with the members of any audience; Incoming NSA president with strong promotional platform. As the incoming president of the National Speakers Association, the author will promote the book on a nation-wide tour. An experienced team facilitator and military veteran, the author has a large plat-form of clients, including the Coast Guard, NASA, and the IRS. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.
Verlag: Greenleaf Book Group LLC, United States, Austin, 2019
ISBN 10: 1626346151ISBN 13: 9781626346154
Anbieter: WorldofBooks, Goring-By-Sea, WS, Vereinigtes Königreich
Buch
Paperback. Zustand: Very Good. Ryan Berman has spent the last two years studying the most courageous people and leaders on the planet. So what do an astronaut, a Navy SEAL, the cofounder of Method, the former VP of communications at Apple, and the president of Dominos all have in common? They have each liberated themselves or their companies from what they once were to master truly courageous feats in life and business. Fifty-two percent of Fortune 500 companies from the year 2000 are now extinct, and 80 percent of all start-ups will fail within their first 18 months. Yet there's a lack of urgency across the board in most organizations to address this callous reality. Return on Courage (ROC) is your go-to courage instructional manual that helps you attack and shrink business fears head-on. Learn how to relentlessly play offense, drive change, and transform into a Courage Brand. ROC can be your secret weapon to maximizing your ROI. Any business, being, or brand can return on the courage platform. Return on Courage shows you how. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.
Verlag: Greenleaf Book Group LLC, United States, Austin, 2023
Anbieter: WorldofBooks, Goring-By-Sea, WS, Vereinigtes Königreich
Paperback. Zustand: Very Good. This captivating memoir of a young man's daring escape from his life under Cambodia's brutal Khmer Rouge regime will leave readers utterly engrossed until the final page. Forced from his home with his family, teenager Mae Taing struggles to endure years of constant starvation, backbreaking labor, and ruthless cruelty from his captors. Undaunted, he retains hope and unflagging perseverance, eventually immigrating to the United States as a refugee, escaping the horrors of the Cambodian genocide-an atrocity that the world must never forget. As readers root for Mae to survive the impossible, they will be awestruck by the depth of determination behind his struggle to escape Pol Pot's murderous tyranny and will be inspired by the power of an indomitable human will. This beautifully written memoir is not only an incredible story of survival, but provides a common recognition that in all humans exists a spirit that can break free from the imprisonment of fear and hurt. Under the Naga Tail will undoubtedly find its deserved place among the most epic true stories of survival and triumph. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.