Forefront books jun 2023 (2 Ergebnisse)

Buch. Zustand: Neu. Neuware - Families trapped in poverty and systemic injustices. Children denied civil rights because of race. A nation with immense potential for freedom spiraling into prejudice, violence, and hate. The country Frederick Douglass knew over one-hundred years ago is strikingly similar to the one we live in today. The truth, lessons, and hope he offered during his remarkable lifetime not only helped shape Abraham Lincoln's presidency and the American Civil Rights movement, they can guide and inspire us in our own cultural moment. Born into slavery in 1818, Douglass escaped to New York City at the age of twenty, determined to tell his story and fight for the rights of all men and women to be free. His first autobiography, Narrative of the Life of Frederick Douglass, an American Slave, remains one of the most influential books of modern times, as captivating and stirring now as it was when it was first published in 1845. This new edition of Douglass's world-changing work includes intimate reflections from modern-day leaders, a foreword and photograph section from Douglass's direct descendants, and a timeline beginning in 1619 with an emphasis on Douglass's life and family. Whether you are interested in the history of the abolitionist movement and the Civil War, committed to the cause of abolishing modern-day slavery, or need renewed vigor to fight for human rights today, this timeless book will equip and inspire you to follow your passions, knowing that even against all odds, one person can change the world.…

Buch. Zustand: Neu. Neuware - In The Ultimate Customer Experience, Scott McKain, award-winning speaker and author, reveals the five steps for connecting with customers in today's changing workplace. When was the last time you were a customer and received the Ultimate Customer Experience Can you even remember I've received great service from companies that I know didn't give a damn about my business. You have, too, I'll wager. How did that happen Here is one possible answer: an individual cared about customers and overcame the obvious deficiencies in their organization's inferior approach and lack of values. There are five fundamental aspects to create the Ultimate Customer Experience for the clients and prospects you deal with every single day. Even during this post-pandemic period as we come to grips withand try to learn howbusiness has been changed forever, the level at which we connect with customers has never been more important. The five steps to creating an Ultimate Customer Experience are: 1. Don't Make It Right . . . GET It Right! 2. Make a Great Impression 3. Serve with Empathy 4. Connect with Emotion 5. Take Personal Responsibility If your company gave you this book, it means they are committed to improving the experiences you create for customers and colleagues. No organization invests in an activityor asks their employees to invest in an activityin which they had little interest. Your company believes that you are its most important asset! If you are investing your own resources reading this book, that means you're taking the most important step any of us can ever takea step toward personal growth. You wouldn't read this book if all you want to do is tread water and remain the same. You must take personal responsibility for how you engage your customerslet me show you how.…