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Paperback. Zustand: Very Good. 1. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.

Paperback. Zustand: Very Good. 1. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.

Hardcover. Zustand: Fair. 1. The item might be beaten up but readable. May contain markings or highlighting, as well as stains, bent corners, or any other major defect, but the text is not obscured in any way.

Paperback. Zustand: Good. This new edition gives all classroom teachers, special educators, administrators, and parents an arsenal of adaptable and ready-to-use strategies, lessons, and activities for helping students with diverse learning styles, ability levels, skills, and behaviors in today's inclusive classroom.…

Paperback. Zustand: Good. Unfinished Business illuminates the challenges in overcoming the current inequities in public education. Fifty years after Brown v.

Paperback. Zustand: Good. The Daily Disciplines of Leadership is a comprehensive and down-to-earth manual for school leaders that addresses the daunting challenges that today's principals, superintendents, and teacher-leaders face on a daily basis. Written by Douglas Reeves-- a leading authority on academic standards, performance assessment, and accountability-- the information in this book is based on his extensive experience working with educators, administrators, and school board members from across the country and internationally. Reeves discusses the basic purpose of leadership, presents four key leadership archetypes, and offers practical recommendations for action. Covering a wide range of topics-- from accountability systems to personal communications-- this book will serve as the 'go to' resource for novice and seasoned school leaders alike.…

Hardback. Zustand: Fair. This text collates the ideas of business thinkers from around the world to show leaders how to manage in a business world that requires leading beyond the boundaries of their own organization. It covers managerial skills, ways of building relationships, strategy and marketing and labour relations.…

Hardback. Zustand: Very Good. Develop standard-setting customer service Based on the best-selling book Fabled Service by Betsy Sanders This program will help you develop exceptional customer service that puts your organization above your competition. Inspiring Fabled Service helps you assess your needs and select activities to improve weak areas in your current customer service. Teach others vital customer service skills, such as how to: * Positively represent the organization * Satisfy customers so they will buy the product or service * Encourage customers to return * Understand what motivates people and initiates action * Solve problems immediately and effectively. and more Simply written, this program includes all necessary materials to create results-oriented, customized customer service training. A Trainer's Guide includes specific direction for administering the Customer Service Survey, which assesses individual strengths and weaknesses in three learning areas: understanding him or herself and others; planning for results; and product/service knowledge. The Guide also includes 12 prepared activities that correspond with the three learning areas. Using results from the survey, you choose activities that will help your group improve in its weaker areas. Each activity specifies goals, materials needed, time required, physical setting, and process (including questions to help you review what was learned and help people understand what can be applied to every day situations). You will need to order a Participant Workbook for each person involved in the training. The Workbook includes a copy of the survey and participant materials for each activity. Create great service that gets customers talking.…

Hardback. Zustand: Good. Creating civic will by engaging citizens on the toughest public problems helps break legislative and bureaucratic gridlock and restores trust in public institutions. This book shows you how to do it. ----The Honorable Federico Pena, U.S.

Hardback. Zustand: Fair. Creating civic will by engaging citizens on the toughest public problems helps break legislative and bureaucratic gridlock and restores trust in public institutions. This book shows you how to do it. ----The Honorable Federico Pena, U.S.

Hardback. Zustand: Good. This text collates the ideas of business thinkers from around the world to show leaders how to manage in a business world that requires leading beyond the boundaries of their own organization. It covers managerial skills, ways of building relationships, strategy and marketing and labour relations.…

Hardback. Zustand: Very Good. Creating civic will by engaging citizens on the toughest public problems helps break legislative and bureaucratic gridlock and restores trust in public institutions. This book shows you how to do it. ----The Honorable Federico Pena, U.S.

Hardback. Zustand: Good. Leadership is often a risky, lonely role possessing nearly unbearable lows and fleeting highs. Despite this emotionally and intellectually draining roller coaster, a handful of leaders deliver stunning results, with great consistency. They push past current leadership trends in order to achieve the most extremely challenging goals.…

Hardback. Zustand: Very Good. Leadership is often a risky, lonely role possessing nearly unbearable lows and fleeting highs. Despite this emotionally and intellectually draining roller coaster, a handful of leaders deliver stunning results, with great consistency. They push past current leadership trends in order to achieve the most extremely challenging goals.…

Hardback. Zustand: Good. American higher education is currently facing many serious challenges, from providing access to a growing number of students, to keeping college affordable, to the effective deployment of technology in teaching to fostering economic growth and workforce development.

Hardback. Zustand: Good. Develop standard-setting customer service Based on the best-selling book Fabled Service by Betsy Sanders This program will help you develop exceptional customer service that puts your organization above your competition. Inspiring Fabled Service helps you assess your needs and select activities to improve weak areas in your current customer service. Teach others vital customer service skills, such as how to: * Positively represent the organization * Satisfy customers so they will buy the product or service * Encourage customers to return * Understand what motivates people and initiates action * Solve problems immediately and effectively. and more Simply written, this program includes all necessary materials to create results-oriented, customized customer service training. A Trainer's Guide includes specific direction for administering the Customer Service Survey, which assesses individual strengths and weaknesses in three learning areas: understanding him or herself and others; planning for results; and product/service knowledge. The Guide also includes 12 prepared activities that correspond with the three learning areas. Using results from the survey, you choose activities that will help your group improve in its weaker areas. Each activity specifies goals, materials needed, time required, physical setting, and process (including questions to help you review what was learned and help people understand what can be applied to every day situations). You will need to order a Participant Workbook for each person involved in the training. The Workbook includes a copy of the survey and participant materials for each activity. Create great service that gets customers talking.…

Hardback. Zustand: Very Good. Competency development is one of the hottest topics in the HR profession. Still there is much confusion among managers about what a competency is and how to use it effectively. Here, author Paul Green draws on twenty--five years of training, consulting, and employee assessment experience to establish a behavioral language that describes, guides, and links actions at work. This is the foundation for developing clearly defined competencies that help executives, managers, and HR professionals communicate performance goals through every step of the HR process----including interviewing, appraisal, coaching, and training--in ways that directly support an organization's mission, vision, and values.…

Paperback. Zustand: Very Good. THE STUDENT LEADERSHIP PRACTICES INVENTORY (Student LPI) is the only leadership tool designed specifically for students and young people. Developed by Jim Kouzes and Barry Posner, the second edition of this celebrated instrument package approaches leadership as a measurable, learnable, and teachable set of behaviors.…

Paperback. Zustand: Very Good. 1. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.

Paperback. Zustand: Very Good. The Daily Disciplines of Leadership is a comprehensive and down-to-earth manual for school leaders that addresses the daunting challenges that today's principals, superintendents, and teacher-leaders face on a daily basis. Written by Douglas Reeves-- a leading authority on academic standards, performance assessment, and accountability-- the information in this book is based on his extensive experience working with educators, administrators, and school board members from across the country and internationally. Reeves discusses the basic purpose of leadership, presents four key leadership archetypes, and offers practical recommendations for action. Covering a wide range of topics-- from accountability systems to personal communications-- this book will serve as the 'go to' resource for novice and seasoned school leaders alike.…

Hardback. Zustand: Good.

Paperback. Zustand: Fair.

Paperback. Zustand: Very Good. Wessex is famous for its coasts, heaths, woodlands, chalk downland, limestone hills and gorges, settlements and farmed vales. This book provides an account of the physical form, development and operation of its landscape as it was shaped by our ancestors. Constituting no modern political entity, the Anglo-Saxon kingdom and archaeological province of 'Wessex' may be defined by its natural resources and connectivity by both land and sea, for its borders include the English Channel and Severn Estuary. Following the tundra environments that dominated south of the ice sheets during the past two million years, the Wessex area experienced dramatic changes in climate, something reflected in its soils and vegetation cover. Humans hunted in the 'wildwood' established after the Ice Age, then cleared the land for agriculture and settlement in a 6,000 year old process. In more recent times, areas of cultural importance and nature conservation have been established as well as a thriving economy based largely on natural resources, trade and manufactures. The region comprises the counties of Hampshire (including the Isle of Wight), Dorset, Wiltshire, historic Somerset, and Berkshire. Whether through Thomas Hardy, a water company service area, or a royal title, Wessex has lingered in the imagination and secured its place in the construction of English history. The reader is taken through not only the physical landscape, but also the human institutions that have affected its evolution, including manors, great estates, monasteries and hunting forests; major themes include the development of agriculture, settlements, industry and transport.…

Hardback. Zustand: Good. Do You Believe?New York City. On cold October day, twenty-six-year-old Victoria writes a letter to Santa Claus, nothing unusual, something she did from a young age. All she wants from life is a little mystery to break her everyday routine-and she didn't have to wait long for her wish to come true. After a fantastic ice-skating dance with her mysterious Flash on Columbus Day, Victoria receives an invite to her cousin's wedding in Italy. But when her flight to Europe takes the wrong turn-one can only dream of-Victoria will find herself with a responsibility upon her shoulders that will not only test her relationship with family and friends but will also change her life. How can she find a man who disappeared twenty years ago, start a new relationship, and show that people are still good-all without revealing the existence of the Winter Lands to her loved ones? How can she prove that the Christmas spirit is very much alive and more significant than the material aspect of the holiday? But above all, how can she explain a talking bear. Clark, Bradley (illustrator).…

Zustand: Very Good. Item in very good condition! Textbooks may not include supplemental items i.e. CDs, access codes etc.

Paperback. Zustand: Good. The authors of this work examine strategies of their PREP (Prevention and Relationship Enhancement Program) approach for helping couples prevent marital distress and divorce. They reveal, for example, research that highlights the major difference between men and women in relationships, the way they fight and how shared commitment is essential for fair fighting between partners. At the end of each chapter, the authors provide engaging exercises for practicing new tactics for dealing with minor irritations or tough and sensitive issues.…

Paperback. Zustand: Very Good. 1. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.

Paperback. Zustand: Very Good. 1. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.

Hardback. Zustand: Good. Nanus suggests that the defining element of success is "vision" - being able to create and sustain it throughout an organization, group or even a nation. With cases and examples from corporations, nonprofits and public agencies, Nanus shows leaders how to develop vision in their lives.…

Hardback. Zustand: Very Good. Nanus suggests that the defining element of success is "vision" - being able to create and sustain it throughout an organization, group or even a nation. With cases and examples from corporations, nonprofits and public agencies, Nanus shows leaders how to develop vision in their lives.…