Academic impressions (32 Ergebnisse)

Paperback. Zustand: As New. No Jacket. Pages are clean and are not marred by notes or folds of any kind. ~ ThriftBooks: Read More, Spend Less.

Paperback. Zustand: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.

Paperback. Zustand: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.

Paperback. Zustand: Good.

Zustand: Very Good. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.

Paperback. Zustand: Very Good. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.

Paperback. Zustand: Very Good. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.

Paperback. Zustand: Good. So many women leading in higher education have stories to tell and advice to give - but don't yet have a platform. This book is our first foray into providing that platform.Throughout this collection of 34 essays, you will hear voices from every level of leadership and across every sector of higher education. You will read stories of strength, advocacy, and support as well as be privy to the pain, anger, and resilience that is part of being a woman in higher education. Most importantly, you will hear their advice for moving forward - whether it's during those pivotal moments in meetings . to making career-impacting decisions . to launching campus-wide initiatives. The contributors, ranging from faculty and mid-level directors in offices across the institution to past and current university presidents, offer strategies for: Risk taking and authentic leadershipConfronting the imposter syndromeConflict managementInfluencing without authorityLeading and thriving as women of colorRelationship building and opening the door for othersMaking the case for yourself and your initiativesAdvocating for equity in hiring and allocation of workNegotiationDefining your successWe hope our contributors' stories and advice will be useful to you and yourcolleagues No matter where you are in your leadership journey, there is something here for you. I especially appreciate the intentionality behind each chapter, making sure all voices are heard and the varying experiences of women are being shared. I highly recommend this book. - Kyra Lobbins, Deputy Chief of Staff, Clemson University.…

Paperback. Zustand: Very Good. So many women leading in higher education have stories to tell and advice to give - but don't yet have a platform. This book is our first foray into providing that platform.Throughout this collection of 34 essays, you will hear voices from every level of leadership and across every sector of higher education. You will read stories of strength, advocacy, and support as well as be privy to the pain, anger, and resilience that is part of being a woman in higher education. Most importantly, you will hear their advice for moving forward - whether it's during those pivotal moments in meetings . to making career-impacting decisions . to launching campus-wide initiatives. The contributors, ranging from faculty and mid-level directors in offices across the institution to past and current university presidents, offer strategies for: Risk taking and authentic leadershipConfronting the imposter syndromeConflict managementInfluencing without authorityLeading and thriving as women of colorRelationship building and opening the door for othersMaking the case for yourself and your initiativesAdvocating for equity in hiring and allocation of workNegotiationDefining your successWe hope our contributors' stories and advice will be useful to you and yourcolleagues No matter where you are in your leadership journey, there is something here for you. I especially appreciate the intentionality behind each chapter, making sure all voices are heard and the varying experiences of women are being shared. I highly recommend this book. - Kyra Lobbins, Deputy Chief of Staff, Clemson University.…

Paperback. Zustand: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.

Paperback. Zustand: Fair. No Jacket. Readable copy. Pages may have considerable notes/highlighting. ~ ThriftBooks: Read More, Spend Less.

Paperback. Zustand: Very Good.

Paperback. Zustand: Very Good. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.

Paperback. Zustand: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.

Paperback. Zustand: Very Good. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.

Paperback. Zustand: Good. Elevating Customer Service in Higher Education provides an in-depth guide by three practitioners with decades of combined experience in the higher education and hospitality sectors. Our authors are deeply embedded in customer service initiatives and have certified hundreds of higher-ed professionals at Academic Impressions' customer service trainings and on-campus workshops.In this guide, our authors will walk you through: Core service competenciesStrategies for supporting frontline staff in enhancing customer serviceExamples of customer service scripts for dialogue, phone, voicemail, and emailDetailed guidelines for creating physical environments on campus that facilitate better serviceWorksheets and tools for auditing policies and practices that impact customer serviceTips for cultivating faculty and staff buy-inExamples of exemplary customer service initiatives at other colleges and universitiesREVIEWSElevating Customer Service should be read by every administrator who cares about retention and service excellence. - Neal Raisman, N. Raisman & AssociatesIn today's competitive market in higher education, a partnership between academics and customer service is key to attracting and retaining students. This handbook shows practitioners how to enhance service excellence while maintaining academic integrity. - Bill Destler, President Emeritus, Rochester Institute of TechnologyHow refreshing and encouraging it is to read a book about customer service on today's college campuses. The reality is higher education today is rapidly changing and models of leading a university are significantly altered in todays environment. Customer service can no longer be viewed as a negative concept on our campuses. Rather, such service is mandated today in whatever form one wishes to call it. Students, parents, employers, and college employees are demanding it. Implementing such measures that change a campus's culture may mean the difference between those colleges that survive and those that do not. The foundations of quality service discussed in this book should be mandatory reading for all college administrators. - David DeCenzo, President, Coastal Carolina UniversityThis insightful book provides a step-by-step guide to assess, evaluate, and implement strategies to improve the effectiveness of any department or division within the academy. The authors provide valuable information and a workable template to enhance the student experience on campus and ultimately improve retention, and recruitment efforts in an era in which colleges and universities are fiercely competing to attract and retain students. - Jim Pillar, Associate Vice President of Housing, Monmouth UniversityThis really made me think about our office environment and how we can work toward improving not only the student experience but the front-line staff experience as well. It truly is a practical guide with relevant activities and things to consider. - Kerri Wilson, Director of Off-Campus Living and Community Partnerships, Rutgers University-New Brunswick.…

Zustand: Good. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.

Zustand: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc.

Paperback. Zustand: Very Good. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.

Paperback. Zustand: Very Good. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.

Paperback. Zustand: Very Good. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.

Paperback. Zustand: Good. Why so many abrupt presidential exits? And how can we prevent them?There are hundreds of presidential transitions taking place every year, but many are doomed to derail early. Why is this? Often, it's because attention is paid only to the initial hire and transition. Though the search process is important in selecting a new president, it is merely one component in a larger integration process that will make or break a presidential tenure. If we are to prevent presidential derailments, then the integration needs to be explicit, strategic, well-executed, and monitored and owned by campus leaders, especially by the governing board.Drawing on research into hundreds of presidential transitions, filled with strategies that have been tested at colleges and universities, and written by a leading leadership consultant with contributions from former and current presidents, From Presidential Transition to Integration provides an in-depth handbook to setting up a new presidency for success. It is a must-read for aspiring presidents, boards, and executive search and transition committees.…

Paperback. Zustand: Very Good. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.

Zustand: Very Good. Item in very good condition! Textbooks may not include supplemental items i.e. CDs, access codes etc.

Paperback. Zustand: Like New. Looking for a job in higher education these days is not unlike online dating. Each process raises excitement and requires care and forethought in how you present yourself as a candidate, stand out from the crowd, and manage the earliest steps in the possible new relationship. Maria Thompson and Susan C. Turell's Perfect Match provides a unique, step-by-step guide to dating your prospective institution effectively and landing a leadership position in higher ed. You will also find in this book samples and templates for an effective cover letter, a curated CV, and an assessment of your prospective institution's degree of commitment to equity and inclusion. From crafting a compelling professional profile that captures the attention of search committees to leaving your current position and negotiating the terms of your new dream job, Thompson and Turell provide you with the tools and strategies you need to navigate the higher ed job search process with confidence and clarity. Whether you're a seasoned administrator looking for a new challenge or a rising star eager to make your mark, Perfect Match is your trusted companion for landing the right leadership role at the right institution for you. - Shannon B. Lundeen, Ph.D., Vice President of Programs and Operations, HERS (Higher Education Resource Services) Maria Thompson and Susan Turell have created here a very pragmatic tool that can help higher education professionals who are thinking about next career steps. The format used provides concrete exercises and insightful questions that can help rising professionals learn more about themselves, focus on opportunities that likely will be most fruitful and rewarding, while at the same time avoiding career missteps. - L. Jay Lemons, President, Academic Search From the Authors: We wrote Perfect Match as a comprehensive guide for those seeking a leadership position in higher education. You may have noticed that most other tips and guides are written generically. Often, guides assume a one size fits all approach, and sometimes ignore the needs of candidates who come from groups underrepresented in leadership. Unexamined, leadership is often defined from the perspective of those who hold identities with privilege: whiteness, maleness, straightness, able-bodiedness, and more. While the concepts and ideas in Perfect Match are applicable to everyone, we wrote this workbook with a lens to specifically support people who are underrepresented in leadership positions. Higher education needs leaders who bring expanded and more inclusive leadership styles, and who enter from different pathways-along with those who enter from more traditional ones. We include supportive ideas to assist underrepresented leaders in finding institutions that help them to thrive. From department chair and director to positions at the cabinet level, we need people new to leadership who bring inclusive perspectives. We hope this guide provides practical tips and insights on how to present yourself in the best possible light during the job search process.…

Zustand: New. In English.

Zustand: New. In English.

Zustand: New. In English.

Zustand: New. In English.

Paperback. Zustand: Brand New. 308 pages. 8.00x5.00x0.70 inches. In Stock.