Service management (Mehr als 7.100 Ergebnisse)

Paperback. Zustand: Very Good. This book considers the design and implementation of metrics in service organizations using industry standard frameworks. It uses the ITIL process structure and many principles from the ITIL and ISO20000 (BS15000) as a basis. It is a general guide to the use of metrics as a mechanism to control and steer IT service organizations. A major reason for covering this topic is that many organizations have found it very difficult to use metrics properly. This book will deal with the causes of the difficulties to implementing metrics and will present workable solutions. It provides a general guide to the design, implementation and use of metrics as a mechanism to control and steer IT service organizations. It also provides specific recommendations for applying metrics across the ITIL, ISO20000 (BS15000) and other processes, discussing the rationale of the recommendations.…

Hardback. Zustand: Fair. Balancing conceptual and applied coverage of all aspects of the management and operation of services, Service Management has maintained the position as market leader through five previous editions. It is the most comprehensive and widely used introduction to service operations on the market, written by one of the top authorities on the subject, and it is designed to develop students' skills in both strategic and operational issues pertaining to services. The Seventh Edition also offers the latest information on Six-Sigma and RFID, as well as recent developments in other important industry topics. Text coverage spans both qualitative and quantitative aspects of service management and offers flexibility in courses, offering varying approaches to the study of service operations. The new edition is designed to develop students' skills in both strategic and operational issues pertaining to services.…

Hardback. Zustand: Very Good. Balancing conceptual and applied coverage of all aspects of the management and operation of services, Service Management has maintained the position as market leader through five previous editions. It is the most comprehensive and widely used introduction to service operations on the market, written by one of the top authorities on the subject, and it is designed to develop students' skills in both strategic and operational issues pertaining to services. The Seventh Edition also offers the latest information on Six-Sigma and RFID, as well as recent developments in other important industry topics. Text coverage spans both qualitative and quantitative aspects of service management and offers flexibility in courses, offering varying approaches to the study of service operations. The new edition is designed to develop students' skills in both strategic and operational issues pertaining to services.…

Hardcover. Zustand: Very Good. 7th Revised edition. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.

Hardback. Zustand: Very Good. Offers an inside look at the Mayo Clinic. This work explains how "Putting the needs of the patient first" is more than just the Clinic's motto, but an operating principle that guides various management decisions. It shows how to apply that principle to expand your business' customer base and earn fierce, undivided customer loyalty.…

Hardback. Zustand: Good. Offers an inside look at the Mayo Clinic. This work explains how "Putting the needs of the patient first" is more than just the Clinic's motto, but an operating principle that guides various management decisions. It shows how to apply that principle to expand your business' customer base and earn fierce, undivided customer loyalty. …

Paperback. Zustand: Good. Emphasizing a forward-thinking approach to service quality in criminal justice, Administration and Management in Criminal Justice uses a service-quality lens to address administration and management concepts in the criminal justice system by identifying the stakeholders and their roles within the service delivery process. Students and criminal justice administrators will come away with an understanding of how to respond to customers (often called clients, offenders, victims, and the community) and to changing environmental factors. Readers will also learn how to better address community needs and how to respond appropriately to global and national dilemmas. The authors encourage students to consider the importance of their future role in providing high-quality and effective criminal justice services and challenge them to critique their own views of what constitutes management in this service sector.…

Hardback. Zustand: Good. Practical and easy to use, this human services text provides important guidelines for working within agencies. The authors address important topics germane to management and administration, including evidence-based and empirically based practice, as well as challenges of management, environments of human service agencies, program design, organizational theory and design, human resources, supervisory relationships, finances, information systems, program evaluation, organizational change, leadership, and achieving and maintaining organizational excellence. To help you view issues in action, the authors have included a case example in each chapter, along with reflection questions to help you reflect on how you would handle the scenario.…

Hardback. Zustand: Very Good. Offers provocative and thorough coverage of the complex issues of management in the public sector, from both employee and managerial viewpoints.

Hardback. Zustand: Good. Offers provocative and thorough coverage of the complex issues of management in the public sector, from both employee and managerial viewpoints.

Zustand: acceptable. This copy has clearly been enjoyedâ"expect noticeable shelf wear and some minor creases to the cover. Binding is strong, and all pages are legible. May contain previous library markings or stamps.

Paperback. Zustand: Very Good. First Edition. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.

Hardback. Zustand: Very Good. Aiming to create an integrated model for management and administrative practice, this book identifies themes that serve as guidelines to insure consistency within the organization. It proposes what managers need to do to put their organizations back on track toward excellence, emphasising on how to get employees to perform at their optimum levels.…

Hardback. Zustand: Fair. Aiming to create an integrated model for management and administrative practice, this book identifies themes that serve as guidelines to insure consistency within the organization. It proposes what managers need to do to put their organizations back on track toward excellence, emphasising on how to get employees to perform at their optimum levels.…

Hardback. Zustand: Good. Aiming to create an integrated model for management and administrative practice, this book identifies themes that serve as guidelines to insure consistency within the organization. It proposes what managers need to do to put their organizations back on track toward excellence, emphasising on how to get employees to perform at their optimum levels.…

Paperback. Zustand: Very Good.

Paperback. Zustand: Fair.

Paperback. Zustand: Fair. 1. The item might be beaten up but readable. May contain markings or highlighting, as well as stains, bent corners, or any other major defect, but the text is not obscured in any way.

Paperback. Zustand: Very Good. Used by universities and company training programs around the world, Foundations of IT Service Management - the ITIL Course in a Book is the book to help you achieve your ITIL(R) Foundation certification. Presented in an easy-to-understand format, the concepts of ITIL and the processes are laid out in a logical sequence. Each lesson is followed by list of key concepts and sample questions to help you study for your ITIL(R) Foundation certification exam. Chapter review questions, modeled after the real exam questions, reinforce your learning for each unit. Written by an ITIL(R) Expert trainer who has taught thousands of students and hundreds of organizations, Foundations of IT Service Management with ITIL(R) 2011 provides a reader with the introduction to this approach to IT services without the expense of a formal classroom course. While the focus is primarily on providing information required to pass the ITIL(R) Foundations exam, this book goes beyond those basics to also provide a real understanding of ITIL(R) to further your knowledge and abilities as a valuable part of IT/business alignment. Using a case-study approach, real issues are discussed that represents challenges experienced by almost every IT organization. Everyone prepares for the ITIL(R) Foundation certification exam in different ways. Accompanying the book are numerous study aids to support your study preparation on the supporting web site. Whether you are new to IT or a seasoned professional, this book is one you need to aid in your quest for certification. Included in your purchase is access to the online study resources including: -Exercise guide -Audio learn while you drive reviews -Sample exams -Exam syllabus -PDF version of the 100 ITIL Exam Questions book Companies in all industries are requiring ITIL(R) Foundation as a minimum requirement for their staff. Whether you are entering IT for the first time or switching jobs, ITIL(R) Foundation certification is a step toward your desired career.…

Paperback. Zustand: Good. Used by universities and company training programs around the world, Foundations of IT Service Management - the ITIL Course in a Book is the book to help you achieve your ITIL(R) Foundation certification. Presented in an easy-to-understand format, the concepts of ITIL and the processes are laid out in a logical sequence. Each lesson is followed by list of key concepts and sample questions to help you study for your ITIL(R) Foundation certification exam. Chapter review questions, modeled after the real exam questions, reinforce your learning for each unit. Written by an ITIL(R) Expert trainer who has taught thousands of students and hundreds of organizations, Foundations of IT Service Management with ITIL(R) 2011 provides a reader with the introduction to this approach to IT services without the expense of a formal classroom course. While the focus is primarily on providing information required to pass the ITIL(R) Foundations exam, this book goes beyond those basics to also provide a real understanding of ITIL(R) to further your knowledge and abilities as a valuable part of IT/business alignment. Using a case-study approach, real issues are discussed that represents challenges experienced by almost every IT organization. Everyone prepares for the ITIL(R) Foundation certification exam in different ways. Accompanying the book are numerous study aids to support your study preparation on the supporting web site. Whether you are new to IT or a seasoned professional, this book is one you need to aid in your quest for certification. Included in your purchase is access to the online study resources including: -Exercise guide -Audio learn while you drive reviews -Sample exams -Exam syllabus -PDF version of the 100 ITIL Exam Questions book Companies in all industries are requiring ITIL(R) Foundation as a minimum requirement for their staff. Whether you are entering IT for the first time or switching jobs, ITIL(R) Foundation certification is a step toward your desired career.…

Paperback. Zustand: Very Good. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.

Hardback. Zustand: Very Good. The third edition of this award-winning text helps readers develop key skills for success while also reminding them of the complex puzzles and paradoxes of management in the public sector. It provides thoroughly updated and enhanced coverage with additional practical tools for managers and student job seekers, more international examples, more examples from hospitals and social services, and new sections on ethics training, motivation, psychological contracts, civil service reform, and workplace violence.…

Paperback. Zustand: Good.

Hardback. Zustand: Good. The third edition of this award-winning text helps readers develop key skills for success while also reminding them of the complex puzzles and paradoxes of management in the public sector. It provides thoroughly updated and enhanced coverage with additional practical tools for managers and student job seekers, more international examples, more examples from hospitals and social services, and new sections on ethics training, motivation, psychological contracts, civil service reform, and workplace violence.…

Paperback. Zustand: Very Good. This Pocket Guide is a concise summary of ITIL(r) V 3. A quick, portable reference tool to this leading standard within the Service Management community. What are the key service management processes? What is the 'lifecycle' approach? Foreword Acknowledgements Introduction Introduction to the Service Lifecycle Lifecycle Phase: Service Strategy Lifecycle Phase: Service Design Lifecycle Phase: Service Transition Lifecycle Phase: Service Operation Lifecycle Phase: Continual Service Improvement Introduction to Functions and Processes Functions and Processes in Service Strategy Functions and Processes in Service Design Functions and Processes in Service Transition Functions and Processes in Service Operation Functions and Processes in Continual Service Improvement.…

Paperback. Zustand: Good. This Pocket Guide is a concise summary of ITIL(r) V 3. A quick, portable reference tool to this leading standard within the Service Management community. What are the key service management processes? What is the 'lifecycle' approach? Foreword Acknowledgements Introduction Introduction to the Service Lifecycle Lifecycle Phase: Service Strategy Lifecycle Phase: Service Design Lifecycle Phase: Service Transition Lifecycle Phase: Service Operation Lifecycle Phase: Continual Service Improvement Introduction to Functions and Processes Functions and Processes in Service Strategy Functions and Processes in Service Design Functions and Processes in Service Transition Functions and Processes in Service Operation Functions and Processes in Continual Service Improvement.…

Paperback. Zustand: Good.

Paperback. Zustand: Good. Offering over 30 problems, readers can complete worksheets, consult reference materials, and participate in group discussions to reinforce fundamental principles presented in the course. This newly revised edition features problems that address the full spectrum of foodservice management such as: Managing Quality, Food Product Flow and Kitchen Design, Procurement, Distribution and Service, Leadership and Organizational Change, Decision Making, Communication and Balance, Management of Human Resources and much more! It also addresses the foodservice principles which guide dietitians' and foodservice managers' practice. The book also references extensive web page resources and links for each problem.…

Paperback. Zustand: Fair. 3. The item might be beaten up but readable. May contain markings or highlighting, as well as stains, bent corners, or any other major defect, but the text is not obscured in any way. Markings in workbook.

Paperback. Zustand: Good. Become an effective case manager with GENERALIST CASE MANAGEMENT: A METHOD OF HUMAN SERVICE DELIVERY, 5th Edition. You'll be drawn into the text early on when you meet Sharon Bello, a client involved in the case management process. Realistic and relevant, this text provides you with the fundamental skills and information you need to coordinate and provide services to a variety of populations. Case studies, interviews with human service case managers nationwide, and opportunities to apply what you learn to real-life issues are just a few of the tools that will help you become an effective advocate for your client. You'll also gain practical knowledge to help you prepare for earning C-SWMC certification and the HS-BCP credential.…