Emotional engineering (90 Ergebnisse)

PAP. Zustand: New. New Book. Shipped from UK. Established seller since 2000.

PAP. Zustand: New. New Book. Shipped from UK. Established seller since 2000.

PAP. Zustand: New. New Book. Shipped from UK. Established seller since 2000.

PAP. Zustand: New. New Book. Shipped from UK. Established seller since 2000.

HRD. Zustand: New. New Book. Shipped from UK. Established seller since 2000.

HRD. Zustand: New. New Book. Shipped from UK. Established seller since 2000.

Zustand: New. In English.

Taschenbuch. Zustand: Neu. Neuware - This compilation of AEC SELLER DOER Professionals share emotional outcomes by deepening their connections and delighting their clients. This book will highlight unique stories of the human element through client success. The goal is to help you form a strong partnership bond and win more work! 1.From Deliverables to Emotional Outcomes: - The Shift: Clients Don't Retain Firms-They Retain Relationships- Mapping the Client's Emotional Journey (Before, During, After the Project)- The Trust Multiplier: Confidence, Clarity, Consistency- Becoming the Team, They Call First2. The Surprise & Delight Playbook (Practical, Repeatable, Human)- Designing 'Moments That Matter' Across the Lifecycle- Proactive Check-Ins: Anticipating Needs Before They Ask- Communicating Like a Partner (Not a Status Reporter)- Personalization at Scale: Making Clients Feel Known- Recovering Trust When Something Goes Wrong3. Technology That Deepens Connection (Not Replaces It)- The Human-Tech Balance: Use Tools to Create More Relationship Time- Faster Confidence: Visualization, Dashboards, and 'Make It Make Sense'- Listening Systems: Feedback Loops That Strengthen Partnership- Knowledge and Continuity: Preventing Relationship Loss During Turnover4. Retention by Design: Turning Clients into Lifelong Advocates- Post-Project Is the Real 'Next Proposal'- Creating Client 'Wins' They Can Share Internally- Relationship Networks: The Zipper Effect and Multi-Threaded Trust- The Advocacy Engine: Stories, Proof, and Reputation That Compounds- The Beyond Service Operating Rhythm (Your Repeatable System).…

viii, 231 p. Hardcover. Versand aus Deutschland / We dispatch from Germany via Air Mail. Einband bestoßen, daher Mängelexemplar gestempelt, sonst sehr guter Zustand. Imperfect copy due to slightly bumped cover, apart from this in very good condition. Stamped. Sprache: Englisch.

Hardcover. Zustand: Brand New. 312 pages. 6.00x0.75x9.00 inches. In Stock.

Taschenbuch. Zustand: Neu. Neuware.

Taschenbuch. Zustand: Neu. Druck auf Anfrage Neuware - Printed after ordering - Global e-commerce brands are aggressively optimizing themselves into absolute cultural irrelevance. In the pursuit of maximizing conversion metrics, design teams have systematically removed every ounce of human effort, resistance, and friction from the purchasing environment. They celebrate record-breaking transaction speeds while wondering why their consumer base deserts them for competitors the instant prices fluctuate by a single penny.The contrarian paradox is that absolute convenience destroys emotional investment. The human brain is neurochemically incapable of forming deep memory traces or psychological attachment to transactions that require zero cognitive presence. When you engineer a buying process to be completely effortless, you erase the very psychological markers that forge authentic brand loyalty.Frictionless Despair breaks down the counter-intuitive science of strategic friction architecture. This volume details how adding intentional, high-value friction points back into the consumer lifecycle triggers powerful dopamine drops and long-term community alignment. Learn to shift from transactional efficiency to psychological ownership.Stop building forgettable automated shopping funnels that kill consumer retention. Apply this provocative behavioral economics framework immediately to structurally transform your digital interfaces, build unshakeable customer relationships, and insulate your enterprise margins. …

Zustand: New. In English.

Taschenbuch. Zustand: Neu. Frictionless Despair: Customer Experience Engineering and the Erasure of Brand Loyalty | How Transactional Friction Manipulation Drives Consumer Retention Through Emotional Engagement Protocols and Experiential [.] | Adam Mora | Taschenbuch | Englisch | epubli | EAN 9783565559343 | Verantwortliche Person für die EU: Neopubli GmbH (Imprint: epubli), Köpenicker Str. 154a, 10997 Berlin, produktsicherheit[at]epubli[dot]com | Anbieter: preigu.…

Zustand: New. In English.

Zustand: New. In English.

Zustand: New. In English.

Zustand: New. In English.

Zustand: New. In English.

Zustand: New. In English.

Zustand: New. In English.

Zustand: New. In English.

Zustand: New. In English.

Zustand: New. In English.

Zustand: Hervorragend. Zustand: Hervorragend | Sprache: Englisch | Produktart: Bücher | This book demonstrates that emotion is a highly influential component in creating a new society and new engineering, revealing the importance of emotion in various aspects of the Connected World. It addresses a wide variety of topics, but with this one underlying aim throughout. Further, it stands out for the approach it takes to the Internet of Things and the Connected Society. The contributing authors illustrate that humans are essentially either playmakers or playing managers, with teamwork and play being crucial aspects of our lives. They argue that strategy is becoming increasingly important, and consider the most adaptable strategy, one that will allow us to respond to today¿s quickly and radically changing situations. The book is particularly focused on the Connected Society as the point of departure, and explores what motivates humans, what decisions they should make, and what actions they should take. With engineering quickly moving from product development to experience development, and the role of emotion in engineering becoming increasingly apparent, this book offers a timely and valuable resource for engineers and researchers alike.…

Zustand: New. In English.

Gebunden. Zustand: New.

Kartoniert / Broschiert. Zustand: New.

Gebunden. Zustand: New.

Zustand: New.