Sprache: Englisch
Verlag: Springer International Publishing, 2019
Anbieter: Steven Wolfe Books, Newton Centre, MA, USA
hardcover. Zustand: Near Fine. near fine hardcover with printed covers, fold mark on page 6 but book appears unused. PFANNSTIEL, MARIO A. / RASCHE, CHRISTOPHE, ed. . Service Design and Service Thinking in Healthcare and Hospital Management: Theory, Concepts, Practice. Springer International Publishing, 2019, xvii, 535pp., . This book examines the nature of service design and service thinking in healthcare and hospital management. By adopting both a service-based provider perspective and a consumer-oriented perspective, the book highlights various healthcare services, methods and tools that are desirable for customers and effective for healthcare providers. In addition, readers will learn about new research directions, as well as strategies and innovations to develop service solutions that are affordable, sustainable, and consumer-oriented. Lastly, the book discusses policy options to improve the service delivery process and customer satisfaction in the healthcare and hospital sector. The contributors cover various aspects and fields of application of service design and service thinking, including service design processes, tools and methods; service blueprints and service delivery; creation and implementation of services; interaction design and user experience; design of service touchpoints and service interfaces; service excellence and service innovation. The book will appeal to all scholars and practitioners in the hospital and healthcare sector who are interested in organizational development, service business model innovation, customer involvement and perceptions, and service experience. ISBN 9783030007485 33.00.
Anbieter: Universitätsbuchhandlung Herta Hold GmbH, Berlin, Deutschland
xvii, 535 p. Hardcover. Versand aus Deutschland / We dispatch from Germany via Air Mail. Einband bestoßen, daher Mängelexemplar gestempelt, sonst sehr guter Zustand. Imperfect copy due to slightly bumped cover, apart from this in very good condition. Stamped. Sprache: Englisch.
Anbieter: Ria Christie Collections, Uxbridge, Vereinigtes Königreich
EUR 57,62
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In den WarenkorbZustand: New. In.
Zustand: Very Good. Very Good condition. Good dust jacket. A copy that may have a few cosmetic defects. May also contain light spine creasing or a few markings such as an owner's name, short gifter's inscription or light stamp.
Anbieter: WeBuyBooks, Rossendale, LANCS, Vereinigtes Königreich
EUR 67,63
Anzahl: 1 verfügbar
In den WarenkorbZustand: Good. Most items will be dispatched the same or the next working day. A copy that has been read but remains in clean condition. All of the pages are intact and the cover is intact and the spine may show signs of wear. The book may have minor markings which are not specifically mentioned.
Anbieter: Anybook.com, Lincoln, Vereinigtes Königreich
EUR 68,28
Anzahl: 1 verfügbar
In den WarenkorbZustand: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has hardback covers. In good all round condition. Dust jacket in good condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,1050grams, ISBN:9780442017330.
Anbieter: Anybook.com, Lincoln, Vereinigtes Königreich
EUR 68,28
Anzahl: 1 verfügbar
In den WarenkorbZustand: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has hardback covers. In good all round condition. Dust jacket in good condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,1050grams, ISBN:9780442017330.
Anbieter: Revaluation Books, Exeter, Vereinigtes Königreich
EUR 73,80
Anzahl: 2 verfügbar
In den WarenkorbPaperback. Zustand: Brand New. 202 pages. 9.50x7.00x0.75 inches. In Stock.
Anbieter: Kennys Bookstore, Olney, MD, USA
Zustand: New.
Anbieter: Burwood Books, Wickham Market, Vereinigtes Königreich
Verbandsmitglied: PBFA
Erstausgabe
EUR 65,36
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In den WarenkorbHardcover. Zustand: Very Good. First Edition. Hardback. Dust Jacket. 4to.pp. 179. Original publisher's cloth binding in dark navy, lettered metallic blue at spine. Colourful glossy dust jacket, lettered purple and white with colour photographs of contemporary design. Lavender and papers. Diagrams, drawings and photographs in black and white and colour illustrate the text. ISBN: 0442017332. Very good indeed in very good indeed dust jacket.
Anbieter: Ria Christie Collections, Uxbridge, Vereinigtes Königreich
EUR 84,71
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In den WarenkorbZustand: New. In.
Anbieter: Revaluation Books, Exeter, Vereinigtes Königreich
EUR 89,12
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In den WarenkorbPaperback. Zustand: Brand New. 210 pages. 9.00x6.00x0.50 inches. In Stock.
Anbieter: Ria Christie Collections, Uxbridge, Vereinigtes Königreich
EUR 90,79
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In den WarenkorbZustand: New. In.
EUR 114,43
Anzahl: 3 verfügbar
In den WarenkorbZustand: New.
Anbieter: Revaluation Books, Exeter, Vereinigtes Königreich
EUR 144,69
Anzahl: 2 verfügbar
In den WarenkorbHardcover. Zustand: Brand New. 1st edition. 535 pages. 9.25x6.25x1.25 inches. In Stock.
Sprache: Englisch
Verlag: Springer International Publishing, Springer International Publishing, 2019
ISBN 10: 3030007480 ISBN 13: 9783030007485
Anbieter: AHA-BUCH GmbH, Einbeck, Deutschland
Buch. Zustand: Neu. Druck auf Anfrage Neuware - Printed after ordering - This book examines the nature of service design and service thinking in healthcare and hospital management. By adopting both a service-based provider perspective and a consumer-oriented perspective, the book highlights various healthcare services, methods and tools that are desirable for customers and effective for healthcare providers. In addition, readers will learn about new research directions, as well as strategies and innovations to develop service solutions that are affordable, sustainable, and consumer-oriented. Lastly, the book discusses policy options to improve the service delivery process and customer satisfaction in the healthcare and hospital sector.The contributors cover various aspects and fields of application of service design and service thinking, including service design processes, tools and methods; service blueprints and service delivery; creation and implementation of services; interaction design and user experience; design of service touchpointsand service interfaces; service excellence and service innovation. The book will appeal to all scholars and practitioners in the hospital and healthcare sector who are interested in organizational development, service business model innovation, customer involvement and perceptions, and service experience.
Anbieter: preigu, Osnabrück, Deutschland
Taschenbuch. Zustand: Neu. Design Thinking for New Business Contexts | A Critical Analysis through Theory and Practice | Yujia Huang (u. a.) | Taschenbuch | xi | Englisch | 2022 | Springer | EAN 9783030942052 | Verantwortliche Person für die EU: Springer Verlag GmbH, Tiergartenstr. 17, 69121 Heidelberg, juergen[dot]hartmann[at]springer[dot]com | Anbieter: preigu.
Anbieter: AHA-BUCH GmbH, Einbeck, Deutschland
Taschenbuch. Zustand: Neu. Druck auf Anfrage Neuware - Printed after ordering - This textbook identifies and critically explores the new business landscape through the lens of design thinking and contemporary industry practice, bridging the divide between the design and business domains. The book outlines the evolution of design thinking and the relationship between business and design, as well as provides in-depth studies of design thinking in turbulent business contexts, that includes the themes of sustainability, branding and organisational innovation. At its core, it articulates that design thinking is vital to establishing dynamic interdisciplinary thinking models that lead to organizational innovation. Featuring case studies and learning tasks, the book presents design thinking for readers as an organisational philosophy as opposed to a simple problem-solving tool.
EUR 160,80
Anzahl: 2 verfügbar
In den WarenkorbHardcover. Zustand: Brand New. 248 pages. 9.00x6.00x9.24 inches. In Stock.
Anbieter: Majestic Books, Hounslow, Vereinigtes Königreich
EUR 200,60
Anzahl: 3 verfügbar
In den WarenkorbZustand: New.
Anbieter: Ria Christie Collections, Uxbridge, Vereinigtes Königreich
EUR 217,82
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In den WarenkorbZustand: New. In.
Anbieter: Revaluation Books, Exeter, Vereinigtes Königreich
EUR 273,95
Anzahl: 2 verfügbar
In den WarenkorbHardcover. Zustand: Brand New. 202 pages. 10.00x7.25x0.75 inches. In Stock.
Anbieter: Kennys Bookstore, Olney, MD, USA
EUR 309,15
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In den WarenkorbZustand: New.