Customer relationship management service (40 Ergebnisse)

Paperback. Zustand: Very Good. Service Management and Marketing: A Customer Relationship Management Approach This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping.…

Paperback. Zustand: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.

Paperback. Zustand: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.

Zustand: Good. 2nd Edition. Former library copy. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.…

Zustand: Good. 2nd Edition. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.

paperback. Zustand: Like New. Most items will be dispatched the same or the next working day. An apparently unread copy in perfect condition. Dust cover is intact with no nicks or tears. Spine has no signs of creasing. Pages are clean and not marred by notes or folds of any kind.

Paperback. Zustand: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. …

Zustand: good. Befriedigend/Good: Durchschnittlich erhaltenes Buch bzw. Schutzumschlag mit Gebrauchsspuren, aber vollständigen Seiten. / Describes the average WORN book or dust jacket that has all the pages present.

Paperback. Zustand: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.

Zustand: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. Clean from markings In good all round condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,900grams, ISBN:9780471720348. …

Zustand: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. Clean from markings In good all round condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,850grams, ISBN:9780471720348. …

Zustand: New.

Zustand: New. In English.

Paperback. Zustand: Brand New. 116 pages. 9.21x6.14x0.47 inches. In Stock.

Paperback. Zustand: Very Good. First Edition. Publication of 204 pages. The wraps are a little shelf rubbed. Internally the pages are clean and complete. The binding is excellent. GK. Our orders are shipped using tracked courier delivery services.

Paperback. Zustand: Good. Reprint . With a small sticker from Van Schaik bookstore. Reprint, 2005. Publication of 204 pages. The wraps are a little shelf rubbed, minor tears and edge worn. Internally the pages are immaculately clean and complete. The binding is excellent. GK. Our orders are shipped using tracked courier delivery services.…

Paperback. Zustand: Good. reprint. the wraps are creased. highlighting and a few inscriptions inside. binding is intact. fairly good copy. [SK]. Our orders are shipped using tracked courier delivery services.

Paperback. Zustand: Brand New. 2nd edition. 172 pages. 9.00x6.00x0.41 inches. In Stock.

Broschiert. Zustand: Gut. 75 S. Der Erhaltungszustand des hier angebotenen Werks ist trotz seiner Bibliotheksnutzung sehr sauber. Es befindet sich neben dem Rückenschild lediglich ein Bibliotheksstempel im Buch; ordnungsgemäß entwidmet. Einbandkanten sind leicht bestoßen; Sprache: Deutsch Gewicht in Gramm: 200.…

Zustand: New. This is a Brand-new US Edition. This Item may be shipped from US or any other country as we have multiple locations worldwide.

Taschenbuch. Zustand: Neu. Adoption of Electronic Customer Relationship Management | Adoption of Customer Relationship Management in Service Sector | Sameh Tebourbi (u. a.) | Taschenbuch | Englisch | 2021 | LAP LAMBERT Academic Publishing | EAN 9786203200713 | Verantwortliche Person für die EU: preigu GmbH & Co. KG, Lengericher Landstr. 19, 49078 Osnabrück, mail[at]preigu[dot]de | Anbieter: preigu. …

Taschenbuch. Zustand: Neu. Druck auf Anfrage Neuware - Printed after ordering - Master's Thesis from the year 2016 in the subject Business economics - Business Management, Corporate Governance, grade: 3.92, Addis Ababa University (Business and Economics), course: Public Management and Policy, language: English, abstract: Service quality and customer satisfaction are very important concepts that companies must understand in order to remain competitive in business and hence grow and in the process of delivering quality service, technology plays a larger role. The purpose of this study was to explore the achievements, pinpoint the challenges and scrutinize the prospects of integrating Enterprise Resource Planning (ERP) & Customer Relationship Management (CRM) and analyze their impact on quality service delivery in Ethiopian Airlines. A structured questionnaire was designed, pretested, modified, and self-distributed to senior executives, employees and customers of the company to capture data. A total sample of 165 were taken as a respondent. Out of these, 115 were employees of the company and 50 were customers who have made a flight with Ethiopian airlines on any route. Quantitative & qualitative techniques were selected to collect the data. Non-probability purposive sampling was used during the selection of the sample. The SPSS computer package was used to analyze the collected data. Feedbacks received from 84 employees and 45 customers were analyzed & the response rate was 73.1 and 90 percent respectively. The analysis of employee responses revealed that the integrated systems has improved various functions of different department in the company by acting as a catalyst to support the tactical planning processes, ensures the right number and kinds of people at the right place and right time, reduced the financial cycle closing time and improve the supply chain performance by adding value to the company. In addition, since the integration, the company is enjoying the ultimate benefit of all-in-one system that can decrease errors, lower cycle times, reduces turnaround time, and support management decisions. The findings also indicated that delivering high quality service increase customer satisfaction, which in turn leads to high level of customer commitment and loyalty. Several challenges were also pointed out among which included lack of finance to update and maintain the systems, lack of expertise in IT to operate the systems, lack of training and development of staff on the systems. The study also assessed the perception of the customers about the quality of the service delivered by the Ethiopian Airlines by using five dimensions of the SERVQUAL model. …

Taschenbuch. Zustand: Neu. Addressing the drivers of Customer Relationship Management Systems | An insight on the effect of New Media in the German Service Sector | Veronica Baena (u. a.) | Taschenbuch | 240 S. | Englisch | 2016 | LAP LAMBERT Academic Publishing | EAN 9783659858673 | Verantwortliche Person für die EU: preigu GmbH & Co. KG, Lengericher Landstr. 19, 49078 Osnabrück, mail[at]preigu[dot]de | Anbieter: preigu.…

Taschenbuch. Zustand: Neu. Customer Relationship Management: A Case of Service Sector | Maraj Sofi | Taschenbuch | 152 S. | Englisch | 2018 | LAP LAMBERT Academic Publishing | EAN 9783330055513 | Verantwortliche Person für die EU: BoD - Books on Demand, In de Tarpen 42, 22848 Norderstedt, info[at]bod[dot]de | Anbieter: preigu. …

Zustand: Used.

Zustand: Used.

Taschenbuch. Zustand: Neu. Customer Relationship Management in Service Sector | Relationship marketing in the insurance sector | Pujari V. C. S. M. R. | Taschenbuch | 236 S. | Englisch | 2011 | LAP LAMBERT Academic Publishing | EAN 9783846516294 | Verantwortliche Person für die EU: BoD - Books on Demand, In de Tarpen 42, 22848 Norderstedt, info[at]bod[dot]de | Anbieter: preigu.…

Taschenbuch. Zustand: Neu. Neuware - Insurance Customer Relationship Management Systems offers a practical and architectural view of CRM in the insurance industry-one that goes far beyond contact management, sales automation, and customer service software.In insurance, the customer relationship is formed through quotations, applications, policies, premiums, claims, payments, servicing activities, communications, and countless interactions across the life of a policy. Managing that relationship requires more than a modern interface. It requires a connected environment that gives customer-facing teams meaningful customer context, preserves communication history, coordinates service activities, and links customer needs with the operational systems that execute the insurer's business.This book develops a comprehensive framework for understanding that environment. It explains the nature of insurance as a systems-based business, examines the insurance customer relationship lifecycle and CRM operating model, translates operational needs into system requirements, and defines the capabilities and architecture of a modern insurance CRM platform. It also traces the historical evolution of insurance CRM and considers how enterprise services, orchestration, digital collaboration, and artificial intelligence may shape its future.Written for insurance professionals, business and technology leaders, architects, analysts, product teams, consultants, and practitioners involved in customer operations and transformation, this book provides a structured way to understand how CRM can serve as the relationship management layer between the customer and the complex operational systems of the insurance enterprise.…

Taschenbuch. Zustand: Neu. Customer Relationship Management | in Selected Service Sector Organizations | Suresh Babu Ponduri | Taschenbuch | 216 S. | Englisch | 2018 | LAP LAMBERT Academic Publishing | EAN 9783659500503 | Verantwortliche Person für die EU: BoD - Books on Demand, In de Tarpen 42, 22848 Norderstedt, info[at]bod[dot]de | Anbieter: preigu. …

Paperback. Zustand: Brand New. 216 pages. 8.66x5.91x0.49 inches. In Stock.