Customer relationship intelligence (33 Ergebnisse)

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PAP. Zustand: New. New Book. Shipped from UK. Established seller since 2000.

PAP. Zustand: New. New Book. Shipped from UK. Established seller since 2000.

PAP. Zustand: New. New Book. Shipped from UK. Established seller since 2000.

PAP. Zustand: New. New Book. Shipped from UK. Established seller since 2000.

Zustand: New. In English.

Taschenbuch. Zustand: Neu. ARTIFICIAL INTELLIGENCE-BASED CUSTOMER RELATIONSHIP MANAGEMENT | Nicoleta Valentina Florea (u. a.) | Taschenbuch | Englisch | 2025 | LAP LAMBERT Academic Publishing | EAN 9786208453077 | Verantwortliche Person für die EU: SIA OmniScriptum Publishing, Brivibas Gatve 197, 1039 RIGA, LETTLAND, customerservice[at]vdm-vsg[dot]de | Anbieter: preigu. …

Zustand: New. In English.

Taschenbuch. Zustand: Neu. Customer Relationship Management in the Age of Artificial Intelligence | Explore the future of CRM with AI:Revolutionary approaches to intelligent, personalized relationships | Eddy Joel Sangally | Taschenbuch | Englisch | 2025 | Our Knowledge Publishing | EAN 9786202360951 | Verantwortliche Person für die EU: SIA OmniScriptum Publishing, Brivibas Gatve 197, 1039 RIGA, LETTLAND, customerservice[at]vdm-vsg[dot]de | Anbieter: preigu.…

Zustand: Hervorragend. Zustand: Hervorragend | Seiten: 380 | Sprache: Englisch | Produktart: Bücher | Keine Beschreibung verfügbar.

Taschenbuch. Zustand: Neu. Neuware - AA Summary: This standard aims to utilize artificial intelligence (AI) to enhance CRM systems and emphasizes the importance of adhering to ethical and technical standards in this field. AI can improve customer experience by analyzing big data, predicting needs, and optimizing responses. The use of AI must always be in compliance with ethical principles, privacy regulations, and applicable laws in different regions.BB Scope: This standard is for all organizations that use CRM systems to manage customer interactions and intend to utilize artificial intelligence (AI) technologies such as chatbots, machine learning, natural language processing (NLP), and other techniques in their processes. The standard covers all technical, ethical, and legal aspects of using AI in customer interactions with organizations. Upgrading International StandardsAt TTAIN, we are dedicated to upgrading the level of international standards by developing both applicational and operational standards that address real-world challenges. Our approach focuses on creating standards that are practical, measurable, and aligned with actual industry needs. This ensures that the standards we establish are not only theoretical but actionable, providing clear benchmarks for performance.Our operational standards are designed to allow businesses and professionals to assess the effectiveness of their practices in real, measurable terms. We help organizations evaluate their outcomes through data-driven metrics and operational success, ensuring that the improvements made are tangible and not merely theoretical. By focusing on measurable effectiveness, TTAIN drives meaningful change and sets a new standard for global excellence. …

Buch. Zustand: Neu. Neuware - AA Summary: This standard aims to utilize artificial intelligence (AI) to enhance CRM systems and emphasizes the importance of adhering to ethical and technical standards in this field. AI can improve customer experience by analyzing big data, predicting needs, and optimizing responses. The use of AI must always be in compliance with ethical principles, privacy regulations, and applicable laws in different regions.BB Scope: This standard is for all organizations that use CRM systems to manage customer interactions and intend to utilize artificial intelligence (AI) technologies such as chatbots, machine learning, natural language processing (NLP), and other techniques in their processes. The standard covers all technical, ethical, and legal aspects of using AI in customer interactions with organizations.Upgrading International StandardsAt TTAIN, we are dedicated to upgrading the level of international standards by developing both applicational and operational standards that address real-world challenges. Our approach focuses on creating standards that are practical, measurable, and aligned with actual industry needs. This ensures that the standards we establish are not only theoretical but actionable, providing clear benchmarks for performance.Our operational standards are designed to allow businesses and professionals to assess the effectiveness of their practices in real, measurable terms. We help organizations evaluate their outcomes through data-driven metrics and operational success, ensuring that the improvements made are tangible and not merely theoretical. By focusing on measurable effectiveness, TTAIN drives meaningful change and sets a new standard for global excellence.? TTAIN-1717 is poised to revolutionize the way businesses interact with their customers by fostering transparency, accountability, and ethical AI practices. As AI continues to evolve, this standard provides crucial insights on the responsible and optimal deployment of AI tools within CRM environments, ensuring that companies can achieve sustainable success while maintaining trust. It's an exciting time for businesses to embrace the future of customer relationship management. ISC ? International Standard Certification Headquarters in Vancouver, BC, Canada, is one of the first certification bodies approved to audit companies and organizations for compliance with ?TTAIN-1717.toptenaward.orgtoptenaward.net#AI #CRM #TTAIN-1717 #ArtificialIntelligence #CustomerExperience #Innovation #AIStandards #FutureOfCRM #DigitalTransformation #AIinBusiness #Vancouver #Canada #jahangir_asadi #top_ten_award #iso.…

Zustand: New. In English.

Zustand: New. In English.

Zustand: New. In English.

Zustand: New. In English.

Taschenbuch. Zustand: Neu. Druck auf Anfrage Neuware - Printed after ordering - The second volume of this research monograph describes a number of applications of Artificial Intelligence in the field of Customer Relationship Management with the focus of solving customer problems. We design a system that tries to understand the customer complaint, his mood, and what can be done to resolve an issue with the product or service. To solve a customer problem efficiently, we maintain a dialogue with the customer so that the problem can be clarified and multiple ways to fix it can be sought. We introduce dialogue management based on discourse analysis: a systematic linguistic way to handle the thought process of the author of the content to be delivered. We analyze user sentiments and personal traits to tailor dialogue management to individual customers. We also design a number of dialogue scenarios for CRM with replies following certain patterns and propose virtual and social dialogues for various modalities of communication with a customer.After we learn to detect fake content, deception and hypocrisy, we examine the domain of customer complaints. We simulate mental states, attitudes and emotions of a complainant and try to predict his behavior. Having suggested graph-based formal representations of complaint scenarios, we machine-learn them to identify the best action the customer support organization can chose to retain the complainant as a customer.…

Buch. Zustand: Neu. Druck auf Anfrage Neuware - Printed after ordering - The second volume of this research monograph describes a number of applications of Artificial Intelligence in the field of Customer Relationship Management with the focus of solving customer problems. We design a system that tries to understand the customer complaint, his mood, and what can be done to resolve an issue with the product or service. To solve a customer problem efficiently, we maintain a dialogue with the customer so that the problem can be clarified and multiple ways to fix it can be sought. We introduce dialogue management based on discourse analysis: a systematic linguistic way to handle the thought process of the author of the content to be delivered. We analyze user sentiments and personal traits to tailor dialogue management to individual customers. We also design a number of dialogue scenarios for CRM with replies following certain patterns and propose virtual and social dialogues for various modalities of communication with a customer.After we learn to detect fake content, deception and hypocrisy, we examine the domain of customer complaints. We simulate mental states, attitudes and emotions of a complainant and try to predict his behavior. Having suggested graph-based formal representations of complaint scenarios, we machine-learn them to identify the best action the customer support organization can chose to retain the complainant as a customer.…

Taschenbuch. Zustand: Neu. Artificial Intelligence for Customer Relationship Management | Solving Customer Problems | Boris Galitsky | Taschenbuch | Human-Computer Interaction Series | xix | Englisch | 2021 | Springer | EAN 9783030616434 | Verantwortliche Person für die EU: Springer Verlag GmbH, Tiergartenstr. 17, 69121 Heidelberg, juergen[dot]hartmann[at]springer[dot]com | Anbieter: preigu. …

Taschenbuch. Zustand: Neu. Druck auf Anfrage Neuware - Printed after ordering - This research monograph brings AI to the field of Customer Relationship Management (CRM) to make a customer experience with a product or service smart and enjoyable. AI is here to help customers to get a refund for a canceled flight, unfreeze a banking account or get a health test result. Today, CRM has evolved from storing and analyzing customers' data to predicting and understanding their behavior by putting a CRM system in a customers' shoes. Hence advanced reasoning with learning from small data, about customers' attitudes, introspection, reading between the lines of customer communication and explainability need to come into play.Artificial Intelligence for Customer Relationship Management leverages a number of Natural Language Processing (NLP), Machine Learning (ML), simulation and reasoning techniques to enable CRM with intelligence. An effective and robust CRM needs to be able to chat with customers, providing desired information, completing their transactions and resolving their problems. It introduces a systematic means of ascertaining a customers' frame of mind, their intents and attitudes to determine when to provide a thorough answer, a recommendation, an explanation, a proper argument, timely advice and promotion or compensation. The author employs a spectrum of ML methods, from deterministic to statistical to deep, to predict customer behavior and anticipate possible complaints, assuring customer retention efficiently. Providing a forum for the exchange of ideas in AI, this book provides a concise yet comprehensive coverage of methodologies, tools, issues, applications, and future trends for professionals, managers, and researchers in the CRM field together with AI and IT professionals.…

Buch. Zustand: Neu. Druck auf Anfrage Neuware - Printed after ordering - This research monograph brings AI to the field of Customer Relationship Management (CRM) to make a customer experience with a product or service smart and enjoyable. AI is here to help customers to get a refund for a canceled flight, unfreeze a banking account or get a health test result. Today, CRM has evolved from storing and analyzing customers' data to predicting and understanding their behavior by putting a CRM system in a customers' shoes. Hence advanced reasoning with learning from small data, about customers' attitudes, introspection, reading between the lines of customer communication and explainability need to come into play.Artificial Intelligence for Customer Relationship Management leverages a number of Natural Language Processing (NLP), Machine Learning (ML), simulation and reasoning techniques to enable CRM with intelligence. An effective and robust CRM needs to be able to chat with customers, providing desired information, completing their transactions and resolving their problems. It introduces a systematic means of ascertaining a customers' frame of mind, their intents and attitudes to determine when to provide a thorough answer, a recommendation, an explanation, a proper argument, timely advice and promotion or compensation. The author employs a spectrum of ML methods, from deterministic to statistical to deep, to predict customer behavior and anticipate possible complaints, assuring customer retention efficiently. Providing a forum for the exchange of ideas in AI, this book provides a concise yet comprehensive coverage of methodologies, tools, issues, applications, and future trends for professionals, managers, and researchers in the CRM field together with AI and IT professionals.…

Taschenbuch. Zustand: Neu. Artificial Intelligence for Customer Relationship Management | Keeping Customers Informed | Boris Galitsky | Taschenbuch | Human-Computer Interaction Series | xi | Englisch | 2021 | Springer | EAN 9783030521691 | Verantwortliche Person für die EU: Springer Verlag GmbH, Tiergartenstr. 17, 69121 Heidelberg, juergen[dot]hartmann[at]springer[dot]com | Anbieter: preigu. …

Zustand: New. In English.

Zustand: New. In English.

Hardcover. Zustand: Brand New. 482 pages. 9.25x6.10x1.30 inches. In Stock.

Hardcover. Zustand: Brand New. 456 pages. 9.25x6.10x1.00 inches. In Stock.

Zustand: New. In English.

Hardcover. Zustand: gut. Auflage: 1 (28. August 2008). SAP NetWeaver Master Data Management SAP NetWeaver Business Intelligence SAP NetWeaver Process Integration- Planung SAP Merchandise and Assortment Planning und SAP Demand Management Einkauf SAP Retail SAP Global Trade Services Auftragsabwicklung Die Geschäftsprozesse im Einzelhandel können je nach Unternehmen und je nach Rahmenbedingungen unterschiedlichausfallen. Die SAP-Software bietet Ihnen zahlreiche Funktionen zur Unterstützung speziell für den Einzelhandelvon der Prognose der zukünftigen Nachfrage bis zur Sicherstellung einer optimalen Auftragserfüllung. Dieses Buch gibt Ihnen einen vollständigen Überblick über die Geschäftsprozesse und das entsprechende SAP-Lösungsportfolio. Nach einer Einführung in die Branchenlösung SAP for Retail und einer Darstellung der Stammdatenverwaltung im Einzelhandel lernen Sie die einzelnen Softwareangebote der SAP für Planung, Einkauf, Auftragsabwicklung sowie Mehrkanalvertrieb und Kundenservice umfassend kennenvon den grundlegenden Geschäftsprozessen über die betriebswirtschaftlichen Konzepte bis hin zur Softwarearchitektur und dem technischen Zusammenspiel. Viele anschauliche Praxisbeispiele und zahlreiche Abbildungen vermitteln Ihnen einen Eindruck von den Möglichkeiten der SAP-Software. - - Aus dem Inhalt:- Stammdaten, Prognosen und Analysen SAP Retail, SAP NetWeaver Master Data Management, SAP NetWeaver Business Intelligence, SAP NetWeaver Process Integration- Planung SAP Merchandise and Assortment Planning und SAP Demand Management- Einkauf SAP Retail und SAP Global Trade Services - Auftragsabwicklung SAP Retail, SAP Extended Warehouse Management und SAP SAP Forecasting&Replenishment- Mehrkanalvertrieb und Kundenservice SAP POS und SAP Enterprise POS, SAP Retail Store, SAP Workforce Management, SAP Customer Relationship Management- Enterprise SOA in SAP for Retail- Anhang mit umfangreichem Glossar- - - Dieses Buch bietet Ihnen ausführliche Beschreibungen der Geschäftsprozesse und Analysen der sich verändernden Rahmenbedingungen im Handel. Anschaulich und umfassend stellt Ihnen das Buch vor, welche Lösungsmöglichkeiten SAP anbietet und wie Sie mit den einzelnen Produkten die Prozesse Ihres Unternehmens unterstützen können. - Sie erfahren, welche Stammdaten wichtig sind, wie Sie sie verwalten und in Analysen und Prognosen gewinnbringend verwerten. Lernen Sie, wie Sie Planung und Einkauf für Ihre spezifischen Belange optimieren und Ihre SAP-Produkte bestmöglich einsetzen. Erfahren Sie weiter, was bei der Auftragsabwicklung zu beachten ist und wie Sie dies in Ihrem System umsetzen. Zu Mehrkanalvertrieb und Kundenservice sowie zu Enterprise SOA werden Ihnen anschließend detaillierte Kenntnisse vermittelt. Die verständliche und strukturierte Darstellung wird durch ein umfangreiches Glossar ergänzt. SAP for Retail: Geschäftsprozesse im Einzelhandel und das SAP-Lösungsportfolio im Überblick - Planung, Einkauf, Auftragsabwicklung sowie Mehrkanalvertrieb und Kundenservice Komponenten, Softwarearchitektur und technisches Zusammenspiel (SAP PRESS) [Gebundene Ausgabe] von Heike Rawe Stammdaten, Prognosen und AnalysenSAP Retail, SAP NetWeaver Master Data Management, SAP NetWeaver Business Intelligence, SAP NetWeaver Process Integration - Planung SAP Merchandise and Assortment Planning und SAP Demand Management- Einkauf SAP Retail und SAP Global Trade Services- Auftragsabwicklung SAP Retail, SAP Extended Warehouse Management und SAP SAP Forecasting & Replenishment- Mehrkanalvertrieb und Kundenservice SAP POS und SAP Enterprise POS , SAP Retail Store, SAP Workforce Management , SAP Customer Relationship Management - Enterprise SOA in SAP for Retail- Anhang mit umfangreichem Glossar In deutscher Sprache. 349 pages. 24,4 x 17,6 x 2,4 cm.…