Customer relationship intelligence (35 Ergebnisse)
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Artificial Intelligence-Based Customer Relationship Management
FLOREA, NICOLETA VALENTINA; CROITORU, GABRIEL; CUC, LAVINIA DENISIA
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Artificial Intelligence-Based Customer Relationship Management
FLOREA, NICOLETA VALENTINA; CROITORU, GABRIEL; CUC, LAVINIA DENISIA
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Taschenbuch. Zustand: Neu. Neuware - What if the most powerful business advantage isn't a system, a script, or a strategy, but something far more human After more than a decade building customer relationships, from the retail floor to leading the number one Net Promoter Score region in the nation, Christian Cason kept returning…to one question: why do some people and businesses earn loyalty that lasts for years, while others lose customers they just won The answer was never better processes or incentives. It was the quality of the human connection.The Relationship Advantage is a practical guide to building that connection on purpose. Drawing on research in emotional intelligence, trust, and consumer psychology, and on hard-won lessons from leading service operations across hundreds of locations, it turns the art of genuine connection into a set of skills anyone can learn.Inside, you'll discover: - The psychology of why people decide to trust you, and the three things that earn it- How to read what someone is really feeling beneath the words they say- How to turn complaints and difficult moments into deeper loyalty- The science of why customers come back, and how to turn one transaction into a relationship that lasts for years- How to connect genuinely without burning outWhether you work in service, retail, hospitality, sales, or leadership, or you simply want to connect better with the people in your life, this book gives you both the science and the practical tools, including conversation guides, self-assessments, and a thirty-day plan to put it all into practice.In a world racing toward automation and impersonal efficiency, genuine human connection has become the rarest and most durable advantage there is. The best part: it can be built.
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Taschenbuch. Zustand: Neu. ARTIFICIAL INTELLIGENCE-BASED CUSTOMER RELATIONSHIP MANAGEMENT | Nicoleta Valentina Florea (u. a.) | Taschenbuch | Englisch | 2025 | LAP LAMBERT Academic Publishing | EAN 9786208453077 | Verantwortliche Person für die EU: SIA OmniScriptum Publishing, Brivibas Gatve 197, 1039 RIGA, LETTLAND, customerser…vice[at]vdm-vsg[dot]de | Anbieter: preigu.
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Taschenbuch. Zustand: Neu. Customer Relationship Management in the Age of Artificial Intelligence | Explore the future of CRM with AI:Revolutionary approaches to intelligent, personalized relationships | Eddy Joel Sangally | Taschenbuch | Englisch | 2025 | Our Knowledge Publishing | EAN 9786202360951 | Verantwortliche Person für… die EU: SIA OmniScriptum Publishing, Brivibas Gatve 197, 1039 RIGA, LETTLAND, customerservice[at]vdm-vsg[dot]de | Anbieter: preigu.
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Zustand: Hervorragend. Zustand: Hervorragend | Seiten: 380 | Sprache: Englisch | Produktart: Bücher | Keine Beschreibung verfügbar.
Sprache: Englisch
Verlag: Top Ten Award International Network Jan 2025, 2025
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Taschenbuch. Zustand: Neu. Neuware - AA Summary: This standard aims to utilize artificial intelligence (AI) to enhance CRM systems and emphasizes the importance of adhering to ethical and technical standards in this field. AI can improve customer experience by analyzing big data, predicting needs, and optimizing responses. The u…se of AI must always be in compliance with ethical principles, privacy regulations, and applicable laws in different regions.BB Scope: This standard is for all organizations that use CRM systems to manage customer interactions and intend to utilize artificial intelligence (AI) technologies such as chatbots, machine learning, natural language processing (NLP), and other techniques in their processes. The standard covers all technical, ethical, and legal aspects of using AI in customer interactions with organizations. Upgrading International StandardsAt TTAIN, we are dedicated to upgrading the level of international standards by developing both applicational and operational standards that address real-world challenges. Our approach focuses on creating standards that are practical, measurable, and aligned with actual industry needs. This ensures that the standards we establish are not only theoretical but actionable, providing clear benchmarks for performance.Our operational standards are designed to allow businesses and professionals to assess the effectiveness of their practices in real, measurable terms. We help organizations evaluate their outcomes through data-driven metrics and operational success, ensuring that the improvements made are tangible and not merely theoretical. By focusing on measurable effectiveness, TTAIN drives meaningful change and sets a new standard for global excellence.
Sprache: Englisch
Verlag: Springer, 2021
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Verlag: Springer, 2020
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Verlag: Top Ten Award International Network Feb 2025, 2025
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Buch. Zustand: Neu. Neuware - AA Summary: This standard aims to utilize artificial intelligence (AI) to enhance CRM systems and emphasizes the importance of adhering to ethical and technical standards in this field. AI can improve customer experience by analyzing big data, predicting needs, and optimizing responses. The use of A…I must always be in compliance with ethical principles, privacy regulations, and applicable laws in different regions.BB Scope: This standard is for all organizations that use CRM systems to manage customer interactions and intend to utilize artificial intelligence (AI) technologies such as chatbots, machine learning, natural language processing (NLP), and other techniques in their processes. The standard covers all technical, ethical, and legal aspects of using AI in customer interactions with organizations.Upgrading International StandardsAt TTAIN, we are dedicated to upgrading the level of international standards by developing both applicational and operational standards that address real-world challenges. Our approach focuses on creating standards that are practical, measurable, and aligned with actual industry needs. This ensures that the standards we establish are not only theoretical but actionable, providing clear benchmarks for performance.Our operational standards are designed to allow businesses and professionals to assess the effectiveness of their practices in real, measurable terms. We help organizations evaluate their outcomes through data-driven metrics and operational success, ensuring that the improvements made are tangible and not merely theoretical. By focusing on measurable effectiveness, TTAIN drives meaningful change and sets a new standard for global excellence.? TTAIN-1717 is poised to revolutionize the way businesses interact with their customers by fostering transparency, accountability, and ethical AI practices. As AI continues to evolve, this standard provides crucial insights on the responsible and optimal deployment of AI tools within CRM environments, ensuring that companies can achieve sustainable success while maintaining trust. It's an exciting time for businesses to embrace the future of customer relationship management. ISC ? International Standard Certification Headquarters in Vancouver, BC, Canada, is one of the first certification bodies approved to audit companies and organizations for compliance with ?TTAIN-1717.toptenaward.orgtoptenaward.net#AI #CRM #TTAIN-1717 #ArtificialIntelligence #CustomerExperience #Innovation #AIStandards #FutureOfCRM #DigitalTransformation #AIinBusiness #Vancouver #Canada #jahangir_asadi #top_ten_award #iso.
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Weitere BilderSprache: Englisch
Verlag: Springer, 2021
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Taschenbuch. Zustand: Neu. Artificial Intelligence for Customer Relationship Management | Solving Customer Problems | Boris Galitsky | Taschenbuch | Human-Computer Interaction Series | xix | Englisch | 2021 | Springer | EAN 9783030616434 | Verantwortliche Person für die EU: Springer Verlag GmbH, Tiergartenstr. 17, 69121 Heidelbe…rg, juergen[dot]hartmann[at]springer[dot]com | Anbieter: preigu.
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Taschenbuch. Zustand: Neu. Artificial Intelligence for Customer Relationship Management | Keeping Customers Informed | Boris Galitsky | Taschenbuch | Human-Computer Interaction Series | xi | Englisch | 2021 | Springer | EAN 9783030521691 | Verantwortliche Person für die EU: Springer Verlag GmbH, Tiergartenstr. 17, 69121 Heidelbe…rg, juergen[dot]hartmann[at]springer[dot]com | Anbieter: preigu.
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Taschenbuch. Zustand: Neu. Druck auf Anfrage Neuware - Printed after ordering - The second volume of this research monograph describes a number of applications of Artificial Intelligence in the field of Customer Relationship Management with the focus of solving customer problems. We design a system that tries to understand the c…ustomer complaint, his mood, and what can be done to resolve an issue with the product or service. To solve a customer problem efficiently, we maintain a dialogue with the customer so that the problem can be clarified and multiple ways to fix it can be sought. We introduce dialogue management based on discourse analysis: a systematic linguistic way to handle the thought process of the author of the content to be delivered. We analyze user sentiments and personal traits to tailor dialogue management to individual customers. We also design a number of dialogue scenarios for CRM with replies following certain patterns and propose virtual and social dialogues for various modalities of communication with a customer.After we learn to detect fake content, deception and hypocrisy, we examine the domain of customer complaints. We simulate mental states, attitudes and emotions of a complainant and try to predict his behavior. Having suggested graph-based formal representations of complaint scenarios, we machine-learn them to identify the best action the customer support organization can chose to retain the complainant as a customer.
Sprache: Englisch
Verlag: Springer International Publishing, 2020
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Buch. Zustand: Neu. Druck auf Anfrage Neuware - Printed after ordering - The second volume of this research monograph describes a number of applications of Artificial Intelligence in the field of Customer Relationship Management with the focus of solving customer problems. We design a system that tries to understand the customer… complaint, his mood, and what can be done to resolve an issue with the product or service. To solve a customer problem efficiently, we maintain a dialogue with the customer so that the problem can be clarified and multiple ways to fix it can be sought. We introduce dialogue management based on discourse analysis: a systematic linguistic way to handle the thought process of the author of the content to be delivered. We analyze user sentiments and personal traits to tailor dialogue management to individual customers. We also design a number of dialogue scenarios for CRM with replies following certain patterns and propose virtual and social dialogues for various modalities of communication with a customer.After we learn to detect fake content, deception and hypocrisy, we examine the domain of customer complaints. We simulate mental states, attitudes and emotions of a complainant and try to predict his behavior. Having suggested graph-based formal representations of complaint scenarios, we machine-learn them to identify the best action the customer support organization can chose to retain the complainant as a customer.
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Taschenbuch. Zustand: Neu. Druck auf Anfrage Neuware - Printed after ordering - This research monograph brings AI to the field of Customer Relationship Management (CRM) to make a customer experience with a product or service smart and enjoyable. AI is here to help customers to get a refund for a canceled flight, unfreeze a banki…ng account or get a health test result. Today, CRM has evolved from storing and analyzing customers' data to predicting and understanding their behavior by putting a CRM system in a customers' shoes. Hence advanced reasoning with learning from small data, about customers' attitudes, introspection, reading between the lines of customer communication and explainability need to come into play.Artificial Intelligence for Customer Relationship Management leverages a number of Natural Language Processing (NLP), Machine Learning (ML), simulation and reasoning techniques to enable CRM with intelligence. An effective and robust CRM needs to be able to chat with customers, providing desired information, completing their transactions and resolving their problems. It introduces a systematic means of ascertaining a customers' frame of mind, their intents and attitudes to determine when to provide a thorough answer, a recommendation, an explanation, a proper argument, timely advice and promotion or compensation. The author employs a spectrum of ML methods, from deterministic to statistical to deep, to predict customer behavior and anticipate possible complaints, assuring customer retention efficiently. Providing a forum for the exchange of ideas in AI, this book provides a concise yet comprehensive coverage of methodologies, tools, issues, applications, and future trends for professionals, managers, and researchers in the CRM field together with AI and IT professionals.
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Buch. Zustand: Neu. Druck auf Anfrage Neuware - Printed after ordering - This research monograph brings AI to the field of Customer Relationship Management (CRM) to make a customer experience with a product or service smart and enjoyable. AI is here to help customers to get a refund for a canceled flight, unfreeze a banking acco…unt or get a health test result. Today, CRM has evolved from storing and analyzing customers' data to predicting and understanding their behavior by putting a CRM system in a customers' shoes. Hence advanced reasoning with learning from small data, about customers' attitudes, introspection, reading between the lines of customer communication and explainability need to come into play.Artificial Intelligence for Customer Relationship Management leverages a number of Natural Language Processing (NLP), Machine Learning (ML), simulation and reasoning techniques to enable CRM with intelligence. An effective and robust CRM needs to be able to chat with customers, providing desired information, completing their transactions and resolving their problems. It introduces a systematic means of ascertaining a customers' frame of mind, their intents and attitudes to determine when to provide a thorough answer, a recommendation, an explanation, a proper argument, timely advice and promotion or compensation. The author employs a spectrum of ML methods, from deterministic to statistical to deep, to predict customer behavior and anticipate possible complaints, assuring customer retention efficiently. Providing a forum for the exchange of ideas in AI, this book provides a concise yet comprehensive coverage of methodologies, tools, issues, applications, and future trends for professionals, managers, and researchers in the CRM field together with AI and IT professionals.
Sprache: Englisch
Verlag: Springer-Nature New York Inc, 2021
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