ISBN: 9798901367421 - 100 tips to be a better csm (1 Ergebnisse)

Buch. Zustand: Neu. Neuware - Being a great Customer Success Manager is not about knowing everything. It is about mastering the basics that most people overlook.100 Tips to Be a Better CSM is a practical, no-nonsense guide for new and aspiring Customer Success Managers who want to build strong fundamentals, develop the right mindset, and grow faster in their careers.Written in a simple, conversational style, this book breaks down what truly matters in Customer Success. Each tip includes the 'why' behind it, a clear takeaway, and a short summary so you can apply it immediately at work.Inside, you will learn how to: Build trust with customers from day oneCommunicate with clarity and confidenceHandle difficult conversationsStay organised and manage accounts like a proBalance empathy with business outcomesWork with internal teams without frictionShow reliability, consistency, and leadership at every stageWhether you are just starting out or looking to strengthen your CS foundation, this book gives you practical, real-world advice that helps you become the CSM every customer wants and every manager trusts.Perfect for: New CSMsAspiring CSMsCustomer Success teams and managersAnyone looking to build a long, successful career in CSIf you want to grow in Customer Success, start with the basics. This book shows you exactly how.…