ISBN: 9798896733546 - always on: seamless support around the clock (2 Ergebnisse)

Zustand: New. In English.

Buch. Zustand: Neu. Neuware - A handy guide for IT Service Desk Analysts, Managers, and infra leaders who are part of IT support service. This book contains building blocks, and detailed steps to build and manage a strong service desk team for exceptional customer service. Emphasis on continuous learning through regular training, knowledge sharing, and focusing on motivation and well-being of the employees with real-time scenarios on various processes.Salient Features: Service Desk FundamentalsProcesses (Incident Management, Problem Management, Access Management and Request fulfillment)Service Desk Metrics and KPIsSetting Up and Managing the service desk teamProcesses and best practicesContinuous Improvement and LearningChallenges and effective managementCase studies.…