9798310503380 - Unlocking AI?s Power to Drive Contact-Centers Growth and Efficiency: A Strategic Implementation Guide von Sunn, Stephan S. (2 Ergebnisse)

Zustand: New. In.

Taschenbuch. Zustand: Neu. Neuware - The book provides a comprehensive analysis of how artificial intelligence is fundamentally transforming the contact center industry, shifting it from traditional human-centric operations to sophisticated AI-augmented systems capable of handling thousands of simultaneous interactions across multiple channels and languages. Recent industry analyses demonstrate that contact centers implementing comprehensive AI solutions have achieved efficiency gains of 25-45% while improving customer satisfaction scores by an average of 35%. This transformation represents not just a technological upgrade but a complete reimagining of how organizations engage with customers and maintain competitive advantage in an increasingly digital world.