Isbn: 9798287007805 - fundamentals of customer success: a practical guide to building scalable, outcome-driven customer relationships (3 Ergebnisse)

PAP. Zustand: New. New Book. Shipped from UK. Established seller since 2000.

PAP. Zustand: New. New Book. Shipped from UK. Established seller since 2000.

Taschenbuch. Zustand: Neu. Neuware - The ultimate field guide for building a Customer Success engine that delivers real results.Whether you are new to Customer Success or scaling a CS program from the ground up, this book gives you the tools, frameworks, and real-world insights to succeed.Written by Karthick JL, a seasoned CS leader with 20 years in global SaaS, Fundamentals of Customer Success breaks down the entire customer lifecycle and shows you how to: - Deliver value fast with effective onboarding- Drive adoption that leads to habit and advocacy- Identify churn risks and act before it is too late- Build expansion and upsell playbooks that work- Measure what matters (not just vanity metrics)- Scale CS with the right team, tools, and mindset- Create a customer-centric culture across your company- Grow your CS career in a rapidly evolving industryWhether you are a CSM, CS leader, founder, or product-driven team, this book is packed with actionable strategies, visuals, and field-tested templates to help you succeed in today's customer-first world.If you are serious about building retention, driving expansion, and making Customer Success a growth engine, this is the book for you.…