9789811309168 - designing service machines: translating principles of system science to service design (translational systems sciences, 15, band 15) von roy, ram babu; lillrank, paul; v. k., sreekanth; torkki, paulus (4 Ergebnisse)
Sprache: Englisch
Verlag: Singapore, Springer., 2019
- Hardcover
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XV, 82 p. Hardcover. Versand aus Deutschland / We dispatch from Germany via Air Mail. Einband bestoßen, daher Mängelexemplar gestempelt, sonst sehr guter Zustand. Imperfect copy due to slightly bumped cover, apart from this in very good condition. Stamped. Translational Systems Sciences. Volume 15. Sprache: Englisch.
Designing Service Machines: Translating Principles of System Science to Service Design (Translational Systems Sciences, 15)
Roy, Ram Babu; Lillrank, Paul; V. K., Sreekanth; Torkki, Paulus
Sprache: Englisch
Verlag: Springer, 2018
- Hardcover
Anbieter: Ria Christie Collections, Uxbridge, Vereinigtes KönigreichRia Christie Collections
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Zustand: New. In.
Designing Service Machines: Translating Principles of System Science to Service Design
Roy, Ram Babu/ Lillrank, Paul/ K., Sreekanth V./ Torkki, Paulus
Sprache: Englisch
Verlag: Springer Verlag, 2018
- Hardcover
Anbieter: Revaluation Books, Exeter, Vereinigtes KönigreichRevaluation Books
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Hardcover. Zustand: Brand New. 100 pages. 9.25x6.10x0.55 inches. In Stock.
Sprache: Englisch
Verlag: Springer, Springer, 2018
- Hardcover
Anbieter: AHA-BUCH GmbH, Einbeck, DeutschlandAHA-BUCH GmbH
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Buch. Zustand: Neu. Druck auf Anfrage Neuware - Printed after ordering - This book presents a general conceptual framework to translate principles of system science and engineering to service design. Services are co-created immaterial, heterogeneous, and perishable state changes. A service system includes the intended benefit to… the customer and the structure and processes that accomplish this benefit. The primary focus is on the part of the service system that can reproduce such processes, called here a Service Machine, and methodological guidelines on how to analyze and design them. While the benefit and the process are designed based on the domain knowledge of each respective field, service production systems have common properties. The Service Machine is a metaphor that elicits the fundamental characteristics of service systems that do something efficiently, quickly, or repeatedly for a defined end. A machine is an artifact designed for a purpose, has several parts, such as inputs, energy flows, processors, connectors, and motors assembled as per design specifications. In case of service machine, the components are various contracts assembled on contractual frames. The book discusses Emergency Medical Services (EMS) and Emergency Departments (ED) as cases. They illustrate that service machines need to be structured to adapt to the constraints of the served market acknowledging the fact that services are co-created through the integration of producers' and customers' resources. This book is highly recommended for those who are interested in understanding the fundamental concepts of designing service machines.
