Isbn: 9788125042655 - working the night shift: women in india’s call center industry (1 Ergebnisse)

Soft cover. Zustand: New. Contents Acknowledgments 1 Introduction 2 Off-Shoring Customer Service A New Global Order 3 Mobility?Morality Narratives 4 Traveling at Night 5 Fast Money Family Survival and the Consumer Class 6 On the Home Front 7 Social Mobility Other Openings and Constrictions Conclusion Postscript Appendix Notes References IndexRelatively high wages and the opportunity to be part of an upscale globalized work environment draw many to the call center industry in India At the same time night shift employment presents women in particular with new challenges alongside the opportunities This book explores how beliefs about what constitutes ?womens work? are evolving in response to globalizationWorking the Night Shift is the first in-depth study of the call center industry that is written from the point of view of women workers It uncovers how call center employment affects their lives mainly as it relates to the anxiety that Indian families and Indian society have towards women going out at night earning a good salary and being exposed to western culture This timely account illustrates the ironic and at times unsettling experiences of women who enter the spaces and places made accessible through call center work 204 pp.…