ISBN: 9787514392272 - 精英力系列 化解冲突 有效沟通七大黄金法则路易莎 温斯坦著 职场管理人际关系冲突对话调解矛盾化解励志畅销平装 现代出版社 (1 Ergebnisse)

paperback. Zustand: New. Paperback. Pub Date: 2021-10-01 Publisher: Modern Press This is a management book about managing conflicts and effectively resolving differences. The author addresses seven principles of conflict resolution: acknowledging conflict. controlling your responses. applying a resolution framework in difficult conversations. managing resolution. building a culture of effective conflict resolution. taking action. using a safety net: entering the formal resolution process. The author uses refined lang.…