Sprache: Englisch
Verlag: Springer International Publishing, 2018
ISBN 10: 3319866842 ISBN 13: 9783319866840
Anbieter: preigu, Osnabrück, Deutschland
Taschenbuch. Zustand: Neu. Improving Service Level Engineering | An Intuitionistic Fuzzy Approach | Roland Schütze | Taschenbuch | xxv | Englisch | 2018 | Springer International Publishing | EAN 9783319866840 | Verantwortliche Person für die EU: Springer Verlag GmbH, Tiergartenstr. 17, 69121 Heidelberg, juergen[dot]hartmann[at]springer[dot]com | Anbieter: preigu.
Sprache: Englisch
Verlag: Springer International Publishing, Springer International Publishing, 2018
ISBN 10: 3319866842 ISBN 13: 9783319866840
Anbieter: AHA-BUCH GmbH, Einbeck, Deutschland
Taschenbuch. Zustand: Neu. Druck auf Anfrage Neuware - Printed after ordering - This book examines how fuzzy methods can be employed to manage service levels in business and IT alignment. It starts by mapping the dependencies of service level agreements, coming up with gradual and bi-polar concepts to eventually classify the level of coupling by intuitionistic fuzzy sets. The second part presents an approach to analyze the impact of service failures using intuitionistic fuzzy methods (IFSFIA). Lastly, the third part of the book extends the concept towards business and IT-aligned service-level engineering and provides two use cases.