ISBN: 9783319349121 - driving service productivity: value-creation through innovation (management for professionals) (4 Ergebnisse)

Zustand: New. In English.

Taschenbuch. Zustand: Neu. Druck auf Anfrage Neuware - Printed after ordering - In a world moving towards services, driving service productivity is a central challenge for leaders and members of all types of organisations: for service businesses there is a clear need to be 'productive', but it is far less clear what this exactly means. In this book, we invite you on a journey that explores the ways, tools and options for driving service productivity. We take an innovator's perspectives and look at the tricky challenge of service productivity as a landscape of options for designing the future of services.Case examples, from the airport, hotel, healthcare, and professional service industry, offer insights in the methods used and approaches taken in business practice. Research results provide food for thought and valuable advice on the path towards superior service productivity. Throughout the book we also listen to the views and advices of interviewed experts from academia as well as business practice on how to drive service productivity.A forecast on how service productivity and service innovation might evolve in the future provides us - and hopefully you as a reader - with the necessary food for thought to develop our own understanding of driving service productivity in different business settings. Overall, this book is not a traditional 'academic product' that summarises the views of a few, but a co-created offering that profited enormously from the contributions of so many.…

Paperback. Zustand: Brand New. reprint edition. 240 pages. 9.25x6.10x0.55 inches. In Stock.

Taschenbuch. Zustand: Neu. Driving Service Productivity | Value-Creation Through Innovation | John Bessant (u. a.) | Taschenbuch | Management for Professionals | x | Englisch | 2016 | Springer | EAN 9783319349121 | Verantwortliche Person für die EU: Springer Verlag GmbH, Tiergartenstr. 17, 69121 Heidelberg, juergen[dot]hartmann[at]springer[dot]com | Anbieter: preigu.…