9783031869600 - smart services summit: proceedings of the sixth conference, held in zurich, switzerland in october 2024 (progress in is) (2 Ergebnisse)
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Taschenbuch. Zustand: Neu. Smart Services Summit | Proceedings of the Sixth Conference, held in Zurich, Switzerland in October 2024 | Shaun West (u. a.) | Taschenbuch | Progress in IS | xxxii | Englisch | 2026 | Springer | EAN 9783031869600 | Verantwortliche Person für die EU: Springer Verlag GmbH, Tiergartenstr. 17, 69121 Heide…lberg, juergen[dot]hartmann[at]springer[dot]com | Anbieter: preigu.
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Taschenbuch. Zustand: Neu. Druck auf Anfrage Neuware - Printed after ordering - This book presents up-to-date descriptions of smart service innovations in industry, supported by new scientific approaches. It summarizes the outcomes of the sixth Smart Services Summit, held in Zurich, Switzerland in October 2024, which primarily f…ocused on digital co-creation in the smart services era and the transformative power of digital technologies and artificial intelligence in service ecosystems.The book explores the dynamics of value co-creation and examines how digital tools and artificial intelligence are enhancing interactions between service providers and consumers to innovate and improve service delivery.It covers a range of pertinent topics including the automation of customer engagement, the role of data analytics in understanding value perception, and the ethical considerations of AI in services. It also presents case studies that illustrate successful applications of AI in service design, offering readers a comprehensive view of how these technologies are fostering innovative co-creation practices.With contributions from leading academics and industry experts, this publication is essential for anyone interested in the future of service industries. It provides a scholarly yet accessible examination of how digital tools are not only reshaping service interactions but also establishing new paradigms for business and customer experiences in the digital age.
