9783030926465 - Service Automation in the Public Sector: Concepts, Empirical Examples and Challenges (Progress in IS) (4 Ergebnisse)

Zustand: New. In.

Taschenbuch. Zustand: Neu. Service Automation in the Public Sector | Concepts, Empirical Examples and Challenges | Gustaf Juell-Skielse (u. a.) | Taschenbuch | x | Englisch | 2023 | Springer | EAN 9783030926465 | Verantwortliche Person für die EU: Springer Verlag GmbH, Tiergartenstr. 17, 69121 Heidelberg, juergen[dot]hartmann[at]springer[dot]com | Anbieter: preigu.

Taschenbuch. Zustand: Neu. Druck auf Anfrage Neuware - Printed after ordering - This edited volume highlights the latest advances in and findings from research on service automation in public sector organizations. The contributing authors use a mix of social and technological approaches to increase readers' understanding of public service automation. The respective chapters discuss the automation of services in public organizations from a conceptual standpoint, present empirical examples of automation applications in public organizations, and consider the implementation-related challenges that can arise. The book's overall goal is to aid and inspire researchers and practitioners to expand their knowledge of service automation in public organizations, while also providing a foundation for policy development and future research.Following a brief introductory chapter, the book addresses major gaps in our current understanding of service automation in public organizations, and provides suggestions for future research. Moreover, it argues that there is a continued need to observe and learn from empirical examples, and a need for more critical studies on the social and societal consequences of increased service automation in public organizations.

Paperback. Zustand: Brand New. 240 pages. 9.25x6.10x0.51 inches. In Stock.