9781921547270 - customer service excellence: delighting your customers and your manager (learning short-take) von mattiske, catherine (3 Ergebnisse)
- Softcover
Anbieter: Ria Christie Collections, Uxbridge, Vereinigtes KönigreichRia Christie Collections
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EUR 20,10
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Zustand: New. In.
- Softcover
Anbieter: Buchpark, Trebbin, DeutschlandBuchpark
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EUR 15,94
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Zustand: Sehr gut. Zustand: Sehr gut | Sprache: Englisch | Produktart: Bücher | Customer Service Excellence is a mini-training program in a book designed for customer service professionals, customer service representatives, sales people and business professionals.Customer Service Excellence combines self-study with realistic wor…kplace activities to build advanced knowledge of customer service principles.In a selling situation this Learning Short-take helps to uncover customer needs and sell the value of the produce on benefits rather than just price. In a customer service environment this Learning Short-take helps to listen to the voice of the customer, responding to their stated needs and uncovering their unstated needs.The book includes free downloadable job aids and tools.
- Softcover
Anbieter: Buchpark, Trebbin, DeutschlandBuchpark
Verkäufer/-in kontaktierenVerkäufer/-in mit 5 SternenZustand: Gebraucht
EUR 16,45
EUR 105,00 VersandVersand von Deutschland nach USAAnzahl: 1 verfügbar
Zustand: Hervorragend. Zustand: Hervorragend | Sprache: Englisch | Produktart: Bücher | Customer Service Excellence is a mini-training program in a book designed for customer service professionals, customer service representatives, sales people and business professionals.Customer Service Excellence combines self-study with reali…stic workplace activities to build advanced knowledge of customer service principles.In a selling situation this Learning Short-take helps to uncover customer needs and sell the value of the produce on benefits rather than just price. In a customer service environment this Learning Short-take helps to listen to the voice of the customer, responding to their stated needs and uncovering their unstated needs.The book includes free downloadable job aids and tools.
