Sprache: Englisch
Verlag: Goodfellow Publishers Limited -, 2022
ISBN 10: 1915097142 ISBN 13: 9781915097149
Anbieter: Bahamut Media, Reading, Vereinigtes Königreich
EUR 10,18
Anzahl: 4 verfügbar
In den Warenkorbpaperback. Zustand: Very Good. Shipped within 24 hours from our UK warehouse. Clean, undamaged book with no damage to pages and minimal wear to the cover. Spine still tight, in very good condition. Remember if you are not happy, you are covered by our 100% money back guarantee.
Anbieter: AwesomeBooks, Wallingford, Vereinigtes Königreich
EUR 22,48
Anzahl: 2 verfügbar
In den WarenkorbPaperback. Zustand: Very Good. Customer Service for Hospitality and Tourism This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping.
Sprache: Englisch
Verlag: Goodfellow Publishers Limited, 2022
ISBN 10: 1915097142 ISBN 13: 9781915097149
Anbieter: PBShop.store UK, Fairford, GLOS, Vereinigtes Königreich
EUR 46,41
Anzahl: 15 verfügbar
In den WarenkorbPAP. Zustand: New. New Book. Shipped from UK. Established seller since 2000.
Sprache: Englisch
Verlag: Goodfellow Publishers Limited, 2022
ISBN 10: 1915097142 ISBN 13: 9781915097149
Anbieter: PBShop.store US, Wood Dale, IL, USA
PAP. Zustand: New. New Book. Shipped from UK. Established seller since 2000.
Anbieter: Ria Christie Collections, Uxbridge, Vereinigtes Königreich
EUR 55,32
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In den WarenkorbZustand: New. In.
Anbieter: Revaluation Books, Exeter, Vereinigtes Königreich
EUR 61,38
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In den WarenkorbPaperback. Zustand: Brand New. 352 pages. 9.65x7.48x0.91 inches. In Stock.
Sprache: Englisch
Verlag: Goodfellow Publishers Limited, 2022
ISBN 10: 1915097142 ISBN 13: 9781915097149
Anbieter: Kennys Bookstore, Olney, MD, USA
Zustand: New. 2022. 3rd Edition. Paperback. . . . . . Books ship from the US and Ireland.
EUR 45,83
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In den WarenkorbZustand: NEW.
Sprache: Englisch
Verlag: Goodfellow Publishers Limited, 2022
ISBN 10: 1915097142 ISBN 13: 9781915097149
Anbieter: moluna, Greven, Deutschland
Zustand: New. A fully updated new edition of this bestselling text that explains not only the theory behind the importance of customer service but also acts as a guidebook for those wishing to put this theory into practice. With 10 new international cases focusing on how.
Sprache: Englisch
Verlag: Goodfellow Publishers Limited Mär 2022, 2022
ISBN 10: 1915097142 ISBN 13: 9781915097149
Anbieter: AHA-BUCH GmbH, Einbeck, Deutschland
Taschenbuch. Zustand: Neu. Neuware - A fully revised and updated new edition of this bestselling and a unique text that explains not only the theory behind the importance of customer service but also acts as a guidebook for those wishing to put this theory into practice. In essence it is the 'whys' and 'hows'of customer service. Fully updated with current statistics, trends, and examples, it is full of references to all the latest research from both academic and practitioner literature. Chapters cover important topics such as the financial and behavioural consequences of customer service, consumer trends influencing service, developing and maintaining a service culture, managing service encounters, the importance of market research, building and maintaining customer relationships, providing customer service through the servicescape, the impact of technology on customer service, the importance of service recovery, and promoting customer service internally and externally.The third edition of this book - like the first and second - is easy to read, very current, and full of references to all the latest research. Chapters cover important topics such as the financial and behavioral consequences of customer service, consumer trends influencing service, developing and maintaining a service culture, managing service encounters, the importance of market research, building and maintaining customer relationships, providing customer service through the servicescape, the impact of technology on customer service, the importance of service recovery, and promoting customer service internally and externally. The third edition also pays special attention to the COVID-19 pandemic and how it has altered customer service in the tourism and hospitality sector - a sector that was impacted more than any other due to the crisis.In addition to fresh, up-to-date material, the third edition contains 10 new cases from around the world that focus on how individuals or organizations in the hospitality sector have adapted - and even thrived - during the COVID-19 pandemic.
Sprache: Englisch
Verlag: Goodfellow Publishers Limited, 2022
ISBN 10: 1915097142 ISBN 13: 9781915097149
Anbieter: preigu, Osnabrück, Deutschland
Taschenbuch. Zustand: Neu. Customer Service for Hospitality and Tourism | Louise Hudson (u. a.) | Taschenbuch | Kartoniert / Broschiert | Englisch | 2022 | Goodfellow Publishers Limited | EAN 9781915097149 | Verantwortliche Person für die EU: Libri GmbH, Europaallee 1, 36244 Bad Hersfeld, gpsr[at]libri[dot]de | Anbieter: preigu.