9781852510404 - Improve Your Profits: Satisfying Customers von Sewell, Ronald (2 Ergebnisse)

Hardcover. Zustand: Used; Good. Dispatched, from the UK, within 48 hours of ordering. This book is in good condition but will show signs of previous ownership. Please expect some creasing to the spine and/or minor damage to the cover.

Cloth. Zustand: Very Good. Zustand des Schutzumschlags: Fair. First Edition. The solution both for individual companies, and for the whole of British industry, is to become totally customer-orientated. The author proves the point by case studies based on companies, large and small, which have succeeded because they either started by being totally customer-orientated or became totally customer-orientated. This excitingly practical book sets out a ten-step plan for total customer-orientation which needs to be adopted by every trade, industry, profession, or voluntary organisation in Britain. The relevance and the value of the ten steps is demonstrated by many studies of companies, large and small, which have grown successfully by putting the plan into practice. Introduction by Lord Young. Sun faded to spine of D/J. Price clipped. But apart from that a good D/J.