9781787428133 - the client experience: how to optimize client service and deliver value von cartusciello, yolanda; freeman, david h.; carr, kim; mcpherson, douglas; hamilton-shaw, helen (7 Ergebnisse)
THE CLIENT EXPERIENCE: HOW TO OPTIMIZE CLIENT SERVICE AND DELIVER VALUE
Cartusciello, Yolanda; Freeman, David H; Carr, Kim; McPherson, Douglas; Hamilton-Shaw, Helen
- Softcover
Anbieter: Romtrade Corp., STERLING HEIGHTS, MI, USARomtrade Corp.
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Zustand: New. This is a Brand-new US Edition. This Item may be shipped from US or any other country as we have multiple locations worldwide.
The Client Experience: How to Optimize Client Service and Deliver Value
Cartusciello, Yolanda; Freeman, David H; Carr, Kim; McPherson, Douglas; Hamilton-Shaw, Helen
- Softcover
Anbieter: Majestic Books, Hounslow, Vereinigtes KönigreichMajestic Books
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EUR 143,70
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Zustand: New.
- Softcover
Anbieter: PBShop.store UK, Fairford, GLOS, Vereinigtes KönigreichPBShop.store UK
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EUR 180,88
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PAP. Zustand: New. New Book. Shipped from UK. Established seller since 2000.
- Softcover
Anbieter: PBShop.store US, Wood Dale, IL, USAPBShop.store US
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EUR 183,06
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PAP. Zustand: New. New Book. Shipped from UK. Established seller since 2000.
Client Experience: How to Optimize Client Service and Deliver Value
Cartusciello, Yolanda; Freeman, David H; Carr, Kim; McPherson, Douglas; Hamilton-Shaw, Helen
- Softcover
Anbieter: Ria Christie Collections, Uxbridge, Vereinigtes KönigreichRia Christie Collections
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EUR 200,60
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Zustand: New. In.
- Softcover
Anbieter: moluna, Greven, Deutschlandmoluna
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EUR 193,01
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Zustand: New. A client-centric business model is essential for future law firm success and the authors of this far-reaching title utilize their own experience and real-life case studies to drill down into the importance of maintaining the one thing no business can do wit.
- Softcover
Anbieter: AHA-BUCH GmbH, Einbeck, DeutschlandAHA-BUCH GmbH
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EUR 235,25
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Taschenbuch. Zustand: Neu. Neuware - We all know that law is a people business. Clients buy from lawyers whom they like, respect, and trust, and they judge those lawyers and their firms on the quality of service that the firm provides, the results achieved, and whether they receive value for money. This applies to corporate, ins…titutional, and private clients alike. For their business plans to be connected to reality, partners and law firm leaders must learn how they are perceived by their clients and adapt accordingly. They do this by listening to their clients. Historically this was through informal, fireside chats. In recent years, many firms have devised formal client listening programs and in recent years there has been an explosion of review sites and social media channels enabling clients to leave their unfiltered and public feedback, whether solicited or not. Forward-looking firms are adopting multi-channel approaches to taking feedback to maximize the intelligence they gather and to adapt to clients' own preferences. As ever, the most nimble and adaptable will reap the rewards.The Client Experience: How to Optimize Client Service and Deliver Value looks at the client experience from end-to-end, from client listening programs to journey mapping, from customer audits to how legal tech can help improve the way a client interacts with a law firm throughout its relationship. A client-centric business model is essential for future law firm success and the authors of this far-reaching title utilize their own experience and real-life case studies to drill down into the importance of maintaining the one thing no business can do without: its client.
