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9781591845812 - The Effortless Experience: Conquering the New Battleground for Customer Loyalty von Dixon, Matthew; Toman, Nick; DeLisi, Rick (30 Ergebnisse)
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The Effortless Experience: Conquering the New Battleground for Customer Loyalty
Anbieter: World of Books (was SecondSale), Montgomery, IL, USA
Verkäuferbewertung 5 von 5 Sternen
Zustand: Very Good. Item in very good condition! Textbooks may not include supplemental items i.e. CDs, access codes etc.
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The Effortless Experience: Conquering the New Battleground for Customer Loyalty
Anbieter: World of Books (was SecondSale), Montgomery, IL, USA
Verkäuferbewertung 5 von 5 Sternen
Zustand: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc.
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The Effortless Experience: Conquering the New Battleground for Customer Loyalty
Anbieter: World of Books (was SecondSale), Montgomery, IL, USA
Verkäuferbewertung 5 von 5 Sternen
Zustand: Acceptable. Item in acceptable condition! Textbooks may not include supplemental items i.e. CDs, access codes etc.
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The Effortless Experience: Conquering the New Battleground for Customer Loyalty
Anbieter: ThriftBooks-Dallas, Dallas, TX, USA
Verkäuferbewertung 5 von 5 Sternen
Hardcover. Zustand: Very Good. No Jacket. Former library book; May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.
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The Effortless Experience: Conquering the New Battleground for Customer Loyalty
Anbieter: ThriftBooks-Atlanta, AUSTELL, GA, USA
Verkäuferbewertung 5 von 5 Sternen
Hardcover. Zustand: Very Good. No Jacket. Missing dust jacket; May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.
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Hardcover. Zustand: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.
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The Effortless Experience: Conquering the New Battleground for Customer Loyalty
Anbieter: ThriftBooks-Atlanta, AUSTELL, GA, USA
Verkäuferbewertung 5 von 5 Sternen
Hardcover. Zustand: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.
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The Effortless Experience: Conquering the New Battleground for Customer Loyalty
Anbieter: ThriftBooks-Dallas, Dallas, TX, USA
Verkäuferbewertung 5 von 5 Sternen
Hardcover. Zustand: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.
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The Effortless Experience : Conquering the New Battleground for Customer Loyalty
Anbieter: Better World Books: West, Reno, NV, USA
Verkäuferbewertung 5 von 5 Sternen
Zustand: Very Good. 8/13/13. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
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The Effortless Experience : Conquering the New Battleground for Customer Loyalty
Anbieter: Better World Books, Mishawaka, IN, USA
Verkäuferbewertung 5 von 5 Sternen
Zustand: Very Good. 8/13/13. Former library copy. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
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The Effortless Experience : Conquering the New Battleground for Customer Loyalty
Anbieter: Better World Books: West, Reno, NV, USA
Verkäuferbewertung 5 von 5 Sternen
Zustand: Very Good. 8/13/13. Former library copy. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
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The Effortless Experience : Conquering the New Battleground for Customer Loyalty
Anbieter: Better World Books: West, Reno, NV, USA
Verkäuferbewertung 5 von 5 Sternen
Zustand: Good. 8/13/13. Former library copy. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
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The Effortless Experience : Conquering the New Battleground for Customer Loyalty
Anbieter: Better World Books, Mishawaka, IN, USA
Verkäuferbewertung 5 von 5 Sternen
Zustand: Good. 8/13/13. Former library copy. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
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The Effortless Experience : Conquering the New Battleground for Customer Loyalty
Anbieter: Better World Books, Mishawaka, IN, USA
Verkäuferbewertung 5 von 5 Sternen
Zustand: Good. 8/13/13. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
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The Effortless Experience : Conquering the New Battleground for Customer Loyalty
Anbieter: Better World Books, Mishawaka, IN, USA
Verkäuferbewertung 5 von 5 Sternen
Zustand: Very Good. 8/13/13. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
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The Effortless Experience: Conquering the New Battleground for Customer Loyalty
Anbieter: Dream Books Co., Denver, CO, USA
Verkäuferbewertung 5 von 5 Sternen
Zustand: good. Gently used with minimal wear on the corners and cover. A few pages may contain light highlighting or writing, but the text remains fully legible. Dust jacket may be missing, and supplemental materials like CDs or codes may not be included. May be ex-library with library markings. Ships promptly!
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Hardcover. Zustand: Very Good. With dust jacket. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.
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The Effortless Experience: Conquering the New Battleground for Customer Loyalty
Anbieter: Dream Books Co., Denver, CO, USA
Verkäuferbewertung 5 von 5 Sternen
Zustand: very_good. Pages are clean with no markings. May show minor signs of wear or cosmetic defects marks, cuts, bends, or scuffs on the cover, spine, pages, or dust jacket. May have remainder marks on edges.
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Hardcover. Zustand: Very Good. With dust jacket. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.
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The Effortless Experience: Conquering the New Battleground for Customer Loyalty
Anbieter: Wonder Book, Frederick, MD, USA
Verkäuferbewertung 5 von 5 Sternen
Zustand: As New. Like New condition. Like New dust jacket. A near perfect copy that may have very minor cosmetic defects.
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The Effortless Experience: Conquering the New Battleground for Customer Loyalty
Anbieter: Wonder Book, Frederick, MD, USA
Verkäuferbewertung 5 von 5 Sternen
Zustand: Good. Good condition. Very Good dust jacket. With remainder mark. A copy that has been read but remains intact. May contain markings such as bookplates, stamps, limited notes and highlighting, or a few light stains.
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The Effortless Experience: Conquering the New Battleground for Customer Loyalty
Anbieter: Wonder Book, Frederick, MD, USA
Verkäuferbewertung 5 von 5 Sternen
Zustand: Very Good. Very Good condition. Very Good dust jacket. A copy that may have a few cosmetic defects. May also contain light spine creasing or a few markings such as an owner's name, short gifter's inscription or light stamp.
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The Effortless Experience: Conquering the New Battleground for Customer Loyalty
Anbieter: WorldofBooks, Goring-By-Sea, WS, Vereinigtes Königreich
Verkäuferbewertung 5 von 5 Sternen
EUR 2,48
EUR 6,48 Versand
Versand von Vereinigtes Königreich nach USAAnzahl: 4 verfügbar
In den WarenkorbPaperback. Zustand: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.
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The Effortless Experience: Conquering the New Battleground for Customer Loyalty
Anbieter: Irolita Books, Aurora, ON, Kanada
Verkäuferbewertung 5 von 5 Sternen
Hardcover. Zustand: FINE. Zustand des Schutzumschlags: FINE. Clean, unworn copy. No writing or markings. Binding is sound and tight. New archival mylar dj cover. 8vo 237 pages. Additional info or photos on request. Ships in sturdy cardboard packaging, with tracking and insurance.
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The Effortless Experience
Anbieter: PBShop.store US, Wood Dale, IL, USA
Verkäuferbewertung 5 von 5 Sternen
HRD. Zustand: New. New Book. Shipped from UK. Established seller since 2000.
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The Effortless Experience
Anbieter: Majestic Books, Hounslow, Vereinigtes Königreich
Verkäuferbewertung 4 von 5 Sternen
EUR 33,37
EUR 7,52 Versand
Versand von Vereinigtes Königreich nach USAAnzahl: 3 verfügbar
In den WarenkorbZustand: New. pp. 256.
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The Effortless Experience: Conquering the New Battleground for Customer Loyalty
Anbieter: Kennys Bookstore, Olney, MD, USA
Verkäuferbewertung 5 von 5 Sternen
Zustand: New. 2013. Hardcover. . . . . . Books ship from the US and Ireland.
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The Effortless Experience: Conquering the New Battleground for Customer Loyalty
Anbieter: Revaluation Books, Exeter, Vereinigtes Königreich
Verkäuferbewertung 5 von 5 Sternen
EUR 32,80
EUR 11,58 Versand
Versand von Vereinigtes Königreich nach USAAnzahl: 2 verfügbar
In den WarenkorbHardcover. Zustand: Brand New. 8/13/13 edition. 256 pages. 9.00x6.00x1.00 inches. In Stock.
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Gebunden. Zustand: New. MATTHEW DIXON is executive director of the Sales & Service Practice of CEB. He is a frequent contributor to Harvard Business Review, and his previous book, The Challenger Sale, was a Wall Street Journal be.
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The Effortless Experience : Conquering the New Battleground for Customer Loyalty
Sprache: Englisch
Verlag: Penguin Publishing Group Sep 2013, 2013
ISBN 10: 1591845815 ISBN 13: 9781591845812
Anbieter: AHA-BUCH GmbH, Einbeck, Deutschland
Verkäuferbewertung 5 von 5 Sternen
Buch. Zustand: Neu. Neuware - Everyone knows that the bestway to create customer loyalty iswith service so good, so over thetop, that it surprises and delights.But what if everyone is wrong In their acclaimed bestseller The Challenger Sale,Matthew Dixon and his colleagues at CEB bustedmany longstanding myths about sales. Now they'veturned their research and analysis to a new vitalbusiness subjectcustomer loyaltywith a new book that turns the conventional wisdom on its head. The idea that companies must delight customersby exceeding service expectations is so entrenchedthat managers rarely even question it. They devoteuntold time, energy, and resources to trying todazzle people and inspire their undying loyalty. YetCEB's careful research over five years and tens ofthousands of respondents proves that the "dazzlefactor" is wildly overratedit simply doesn't predictrepeat sales, share of wallet, or positive wordof-mouth. The reality: Loyalty is driven by how well a company deliverson its basic promises and solves day-to-day problems,not on how spectacular its service experience mightbe. Most customers don't want to be "wowed"; theywant an effortless experience. And they are far morelikely to punish you for bad service than to rewardyou for good service. If you put on your customer hat rather than yourmanager or marketer hat, this makes a lot of sense.What do you really want from your cable company,a free month of HBO when it screws up or a fast,painless restoration of your connection Whatabout your bankdo you want free cookies and acheerful smile, even a personal relationship withyour teller Or just a quick in-and-out transactionand an easy way to get a refund when it accidentallyovercharges on fees The Effortless Experience takes readers on afascinating journey deep inside the customer experienceto reveal what really makes customersloyaland disloyal. The authors lay out the fourkey pillars of a low-effort customer experience,along the way delivering robust data, shocking insightsand profiles of companies that are alreadyusing the principles revealed by CEB's research,with great results. And they includemany tools andtemplates you can start applying right away toimprove service, reduce costs, decrease customerchurn, and ultimately generate the elusive loyaltythat the "dazzle factor" fails to deliver. The rewards are there for the taking, and thepathway to achieving them is now clearly marked.
