9781480838352 - why?: because you get paid to smile and serve von humler, martha (4 Ergebnisse)
- Hardcover
Anbieter: BooksRun, Philadelphia, PA, USABooksRun
Verkäufer/-in kontaktierenVerkäufer/-in mit 5 SternenZustand: Gebraucht - Gut
EUR 14,80
Versand nach gratisVersand innerhalb von USAAnzahl: 1 verfügbar
Hardcover. Zustand: Very Good. With dust jacket. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting. Goodway, Simon (illustrator).
- Hardcover
Anbieter: Ria Christie Collections, Uxbridge, Vereinigtes KönigreichRia Christie Collections
Verkäufer/-in kontaktierenVerkäufer/-in mit 5 SternenZustand: Neu
EUR 33,01
EUR 14,11 VersandVersand von Vereinigtes Königreich nach USAAnzahl: Mehr als 20 verfügbar
Zustand: New. In. Goodway, Simon (illustrator).
- Hardcover
Anbieter: moluna, Greven, Deutschlandmoluna
Verkäufer/-in kontaktierenVerkäufer/-in mit 5 SternenZustand: Neu
EUR 38,46
EUR 48,99 VersandVersand von Deutschland nach USAAnzahl: Mehr als 20 verfügbar
Gebunden. Zustand: New. Klappentextrnrn Why? is filled with relatable rants about a subject Martha Humler knows well: customer service. My wish is one day stories like these will be few and far between-but in the meantime, I hope Martha s book gives you a giggle. nnn-K. Goodway, Simon (illustrator).
- Hardcover
Anbieter: AHA-BUCH GmbH, Einbeck, DeutschlandAHA-BUCH GmbH
Verkäufer/-in kontaktierenVerkäufer/-in mit 5 SternenZustand: Neu
EUR 46,18
EUR 62,10 VersandVersand von Deutschland nach USAAnzahl: 1 verfügbar
Buch. Zustand: Neu. Neuware - 'Why is filled with relatable rants about a subject Martha Humler knows well: customer service. My wish is one day stories like these will be few and far between-but in the meantime, I hope Martha's book gives you a giggle.'-Ken Blanchard, coauthor of The One Minute Manager®, Legendary Service, and…Raving Fans'Martha's stories are a lighthouse of actionable insights for service professionals that are swimming in a sea of mediocrity.'-Dr. John Timmerman, Chief Scientist, Customer Experience & Innovation, GallupWe're all consumers, which means we've all been frustrated by poor customer service.Martha Humler, who spent her career in retail and advertising and is married to one of the kings of customer service-an executive with the Ritz-Carlton Hotel Co.-shares her frustrations about mediocre customer service in a series of vignettes.Along the way, she delivers common-sense tips and strategies that managers, leaders, and companies can use to cultivate a culture that revolves around customer service. In fact, this is one book business owners should provide to all staff. Topics include:- self-checkouts and why they might not be the best way to slash costs;- ways to keep delivering service after the sale;- providing small amenities-like bread at restaurants-that build goodwill; and- ways consumers can speak up to demand better customer service.If you've ever left a drive-through window only to discover missing items, received items from an online purchase that look nothing like what you ordered or are tired of long-winded answering messages with dozens of prompts, then you'll laugh out loud at these relatable rants. Goodway, Simon (illustrator).
