ISBN: 9781420856316 - the six principles of service excellence: a proven strategy for driving world-class employee performance and elevating the customer experience from average to extraordinary (7 Ergebnisse)

Hardcover. Zustand: Good. Damage to spine. Mild to Moderate creasing / bending to covers and pages. Book is otherwise very clean, unmarked and 100% functional.

Hardcover. Zustand: Fine.

Zustand: Very Good. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.

Zustand: New. In English.

Buch. Zustand: Neu. Neuware - In reading this book, you will find that The Six Principles of Service Excellence IS: . A simple, yet comprehensive, step-by-step process that, if followed implicitly, will lead any organization (small or large) to achieving and sustaining a work environment that will foster superior employee performance and service excellence. . More than a theory or concept. It is a process that is effectively used in many healthcare, financial, legal, hospitality and food service organizations today by skilled and knowledgeable performance consultants and leaders. You will further come to realize that The Six Principles of Service Excellence IS NOT: . A quick-fix. It is not about herding a group of employees through a 2-4 hour customer service workshop and calling it a day. . For everyone, nor every organization. Without 100% commitment and involvement from senior leadership, it will not thrive. . A superficial, Pep Rally. It is about making sound decisions and implementing interventions that will create lasting results.…

Gebunden. Zustand: New.

Zustand: Sehr gut. Zustand: Sehr gut | Sprache: Englisch | Produktart: Bücher | In reading this book, you will find that The Six Principles of Service Excellence IS: ¿ A simple, yet comprehensive, step-by-step process that, if followed implicitly, will lead any organization (small or large) to achieving and sustaining a work environment that will foster superior employee performance and service excellence. ¿ More than a theory or concept. It is a process that is effectively used in many healthcare, financial, legal, hospitality and food service organizations today by skilled and knowledgeable performance consultants and leaders. You will further come to realize that The Six Principles of Service Excellence IS NOT: ¿ A quick-fix. It is not about herding a group of employees through a 2-4 hour customer service workshop and calling it a day. ¿ For everyone, nor every organization. Without 100% commitment and involvement from senior leadership, it will not thrive. ¿ A superficial, Pep Rally. It is about making sound decisions and implementing interventions that will create lasting results.…