Isbn: 9781400235827 - what customers crave: how to create relevant and memorable experiences at every touchpoint (7 Ergebnisse)

Paperback. Zustand: New. Paperback. Publisher overstock, may contain remainder mark on edge.

Zustand: Good. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.

Paperback. Zustand: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.

Zustand: New.

Zustand: New. In English.

Paperback. Zustand: Brand New. 258 pages. 8.25x5.50x0.75 inches. In Stock.

Taschenbuch. Zustand: Neu. Neuware - The best companies in the world discover what their customers desire - and then deliver it in memorable and deeply human experiences. How well do you know your customers What Customers Crave examines how the hyper-connected economy is radically changing consumer expectations and reveals what companies need to do to stay on top. The solution rests on two simple questions: What do your customers love What do they hate Find the answers, and you're well on your way to success.Jam-packed with tools and examples, What Customers Crave helps you reinvent how you engage with customers (both digitally and non-digitally) and gain invaluable insights into who they are and what they care about. Upon reading, you will discover how to: - Use listening posts and Contact Point Innovation to refine customer types- Engineer experiences for each micromarket that are not only exceptional, but relevant- Connect across the five most important touchpoints- Co-create with your customersWhen you learn to provide your customers with exactly what they want, they not only buy - they come back again and again.and bring their friends. Learn what it takes to deliver what your customers crave and catapult yourself to a new level of sales and retention.…