ISBN: 9781398622463 - hotel operations management: strategic and resilient practices (16 Ergebnisse)

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Paperback. Zustand: New. This textbook will help students understand the contemporary challenges facing hotel and lodging operations and develop the resiliency and skillsets needed to apprach working in a dynamic global industry. Hotel Operations Management provides a comprehensive foundation in the principles and practices shaping today's hotel and hospitality sector. Designed for undergraduate and postgraduate hospitality and tourism management students, this textbook bridges academic learning with the realities of managing hotels in a fast-changing world.Reflecting the recent transformations in global hospitality, it examines how digital innovation, sustainability and evolving guest expectations have redefined operational excellence. Students will gain insight into how hotels implement health and safety protocols, integrate AI and big data for enhanced guest experience and adopt eco-practices to drive long-term sustainability. This textbook includes:- Frameworks for crisis response, digital transformation and sustainable operations- Real-world examples from Hilton Hotels, Taj Hotels and the American Hotel and Lodging Association (AHLA), illustrating contemporary hotel management challenges - Hypothetical examples based on industry insights to apply theory into practice - Reflective questions to reinforce critical thinking and practical application- Additional online resources of lecturer slides, an instructor's manual and student exercisesWhether preparing for a career in hospitality or advancing your expertise in hotel operations, Hotel Operations Management equips students with the knowledge, confidence and critical insight to lead in today's competitive hospitality landscape.…

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Paperback. Zustand: new. Paperback. Hotel Operations Management addresses the significant shifts in practices, strategies and technologies that have redefined the hotel and hospitality industry. Hotel Operations Management introduces the concept of 'Resilient Hospitality', highlighting how innovation, flexibility and corporate culture must become the fundamental pillars of a new approach to hotel management. This textbook looks at: -Adapting to new best practices, with an emphasis on health and safety protocols, digital transformation and changing guest expectations -Resilience and crisis management, providing a detailed analysis of current best crisis management strategies -Sustainability and innovation, exploring eco-practices in hotel operations as well as applications of AI and big data analytics to elevate of guest experience -Human resources and leadership, including employee well-being, remote workforce management and the exercise of leadership in times of crisis Featuring recent research and best practices from leading professionals, with in-text learning features such as chapter summaries, learning outcomes and discussion questions, this book will prepare students for a future career in hospitality and hotel management. Real-world examples include local hotels' response to the Covid pandemic and the 2023 Turkey-Syria Earthquake, Hilton Hotels' digital transformation in adapting to contactless check-in and digital keys and India's luxury chain Taj Hotels' integration of employee wellbeing into their long-term company strategy. Hotel Operations is ideal for upper-level undergraduate students taking 'Hotel Operations Management' as well as postgraduates studying crisis management and strategy planning in hospitality. Explore the current best practices and strategies in hotel operations, in this textbook for upper-level undergraduate and postgraduate students, with an emphasis on crisis and resiliency management in response to recent significant changes in the industry. Shipping may be from our Sydney, NSW warehouse or from our UK or US warehouse, depending on stock availability.…

Paperback. Zustand: New. This textbook will help students understand the contemporary challenges facing hotel and lodging operations and develop the resiliency and skillsets needed to apprach working in a dynamic global industry. Hotel Operations Management provides a comprehensive foundation in the principles and practices shaping today's hotel and hospitality sector. Designed for undergraduate and postgraduate hospitality and tourism management students, this textbook bridges academic learning with the realities of managing hotels in a fast-changing world.Reflecting the recent transformations in global hospitality, it examines how digital innovation, sustainability and evolving guest expectations have redefined operational excellence. Students will gain insight into how hotels implement health and safety protocols, integrate AI and big data for enhanced guest experience and adopt eco-practices to drive long-term sustainability. This textbook includes:- Frameworks for crisis response, digital transformation and sustainable operations- Real-world examples from Hilton Hotels, Taj Hotels and the American Hotel and Lodging Association (AHLA), illustrating contemporary hotel management challenges - Hypothetical examples based on industry insights to apply theory into practice - Reflective questions to reinforce critical thinking and practical application- Additional online resources of lecturer slides, an instructor's manual and student exercisesWhether preparing for a career in hospitality or advancing your expertise in hotel operations, Hotel Operations Management equips students with the knowledge, confidence and critical insight to lead in today's competitive hospitality landscape.…