Isbn: 9781394205875 - digital customer success: why the next frontier of cs is digital and how you can leverage it to drive durable growth (15 Ergebnisse)

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Hardcover. Zustand: Brand New. 256 pages. 9.09x6.30x4.05 inches. In Stock.

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Zustand: New. NICK MEHTA is the CEO of Gainsight, a leading customer success company, and the bestselling co-author of Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue.KELLIE CAPOTE is the Chief Customer Officer at Gainsight. Sh.

Buch. Zustand: Neu. Neuware - Automate your Customer Success efforts to reduce churn and increase profits In Digital Customer Success: The Next Frontier, a team of trailblazing Customer Success professionals and digital entrepreneurs delivers an insightful discussion of the next stage in Customer Success management. In the book, you'll discover how to design and deploy touchless and automated digital interventions that help your software users learn and grow as they use your product and unlock the value trapped within it - without ever needing to reach out to a live Customer Success Manager. The authors provide a detailed 'How-To' guide to Digital Customer Success that explains how you can meet the needs of your customers, investors, and team members. You'll explore the basics of the authors' original Digital Customer Success Maturity Model and the core tenets of how to get started. After that, you'll find: - Explanations of the ideal organizational structures to enable Digital Customer Success management - Case studies and examples from real companies blazing new trails in Customer Success - Critical success measurements and metrics you can use to determine if your company is on the right track or if it needs to reorient Perfect for managers, executives, directors, founders, entrepreneurs, and other business leaders involved in the sale of digital and software products, Digital Customer Success is also a can't-miss resource for Customer Success professionals, sales leaders, marketers, product development professionals, and anyone else with a stake in reducing customer churn and increasing revenues.…

Buch. Zustand: Neu. Digital Customer Success | Why the Next Frontier of CS is Digital and How You Can Leverage it to Drive Durable Growth | Kellie Capote (u. a.) | Buch | Foreword viiChapter 1 The High-Speed Evolution of Customer Success 1Chapter 2 Durable Business Strategies to Fuel Long-Term Success 19Chapter 3 Digital Customer Success Is a Strategic Program 35Chapter 4 The Digital Customer Success Maturity Model 53Chap | Englisch | 2024 | John Wiley & Sons Inc | EAN 9781394205875 | Verantwortliche Person für die EU: Libri GmbH, Europaallee 1, 36244 Bad Hersfeld, gpsr[at]libri[dot]de | Anbieter: preigu.…